20 Best customer care manager jobs (Hiring Now!)

Customer Success Manager
Sign Fab Inc —Stoutland, MO
Education: Bachelor’s degree in Business, Marketing, Communications, or a related field preferred. Gather and relay customer feedback to internal teams, driving…
$50,000 - $60,000 a year
Quick Apply
12d
Licensed Insurance Customer Account Manager (P&C Required)
Rettino Insurance Agency —Mays Landing, NJ
Must have NJ Property and Casualty Insurance license. South Jersey Independent Agency representing many companies is looking for commercial service…
$45,000 - $60,000 a year
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Customer Service Manager - Systems
Uline —Kenosha, WI
Manage, mentor and develop team of System Application Testers, ensuring thorough and accurate testing processes are in place. 401(k) with 6% employer match.
Estimated: $86.3K - $109K a year
13d
Customer Service Account Manager
RC Brayshaw & Company —West Lebanon, NH
You must be able to handle a variety of office responsibilities including scheduling and customer workflow.
$18 - $19 an hour
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Customer Service Manager
Cardinal Services —Saint Helens, OR
We expect excellent communication and customer service skills acquired from on-the-ground, front-line experience. Customer service: 1 year (Preferred).
From $16 an hour
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7d
Client Care Coordinator - RN
Home Instead —Mountain Home, AR
Ensures compliance with all state and federal programs. The Client Care Coordinator – RN must be compassionate and professional as they expertly assess client…
$20 - $35 an hour
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Customer Experience Manager - Stevens Pass, WA
Interstate Parking Company —Leavenworth, WA
This role is charged with managing parking operations and creating a world-class customer experience for our clients and guests.
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7d
Client Care Manager - Elder Care
North River Home Care, Inc. —Norwell, MA
Completing new client assessments (or potential clients), develop relationship with family/client. Competitive salary, car allowance, cell phone allowance, 401k…
$55,000 - $70,000 a year
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Assistant Manager, Customer Care
Lucid Motors —Southfield, MI
Coach team to provide the highest level of support to customers via inbound phone calls, chats and tickets for technical inquiries, or determine if roadside…
$70,000 - $80,000 a year
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7d
Account Manager/Customer Service and Sales
Aloha Insurance Services, Inc. —Kailua-Kona, HI
Ideally, qualified candidates will have prior customer service experience in the insurance industry and have a current insurance license (however, this is not…
$45,000 - $65,000 a year
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Customer Program Manager
Circuit Works Corporation —Waukegan, IL
Bachelors Degree in a related field, plus a minimum of 3 years experience as a Program Manager, or 13 years of equivalent experience in lieu of degree.
Estimated: $76K - $96.3K a year
Quick Apply
Client Care Manager
Pound Pain —Remote
A Pound Pain Client Care Manager is responsible for engaging with customers, receiving inbound calls from people who have recently suffered a personal injury.
Estimated: $34.2K - $43.2K a year
Quick Apply
1d
Customer Service Manager
Kauffman Engineering, LLC —Remote
Strong data entry skills and keen attention to detail. We offer the following benefits: health, dental, and vision insurance, prescription drug benefits,…
From $80,000 a year
Quick Apply
9d
Onsite Supervisor, Client Operations
Verisma —Milwaukee, WI
A valid driver’s license and a history of safe driving. Reviews release of information requests for validity according to applicable state or federal statutes;…
$24 - $25 an hour
5d
Client Manager - Medical Billing
Brault —Remote
Brault is a practice management, billing and coding company exclusively serving acute care independent physician practices. Data analytics: 3 years (Required).
$70,000 - $100,000 a year
Quick Apply
9d
Regional Customer Care Manager
Lineage Logistics —Novi, MI
Hire, train, and develop a team of customer care professionals with a focus on continuous improvement and teamwork. Willingness to travel up to 50%.
Estimated: $64.9K - $82.2K a year
Quick Apply
13h
Customer Success Manager - Tableau
Salesforce —Chicago, IL
Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
$128,300 - $176,500 a year
16h
Customer Experience Manager
Lexus of Lehigh Valley —Allentown, PA
You enjoy problem solving under pressure and have shown an ability to remain calm, courteous, and professional during times of high stress.
$70,000 - $150,000 a year
Quick Apply
Manager, Customer Care Training
Hyundai Motor America —Fountain Valley, CA
Exercise independent judgement to develop business requirements, test scripts, and performs user acceptance testing as required. ~ Bachelor’s degree required.
$86,800 - $124,000 a year
Customer Advocacy Manager
Outreach —United States
Harnessing the power of our customer network to fulfill diverse advocacy needs, from securing speaking opportunities to curating compelling case studies and…
$60,000 - $100,000 a year
12d

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Customer Success Manager

Sign Fab Inc - Stoutland, MO

Quick Apply

Job Details

Full-time $50,000 - $60,000 a year 12 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Marketing
Customer service
3 years
Analysis skills
Bachelor's degree
Organizational skills
Business
Leadership
Communication skills

Full Job Description

You are driven by our core values, and are especially Customer focused. You are an effective communicator and a team player. You are a person who is passionate about creating amazing customer experiences. You thrive in a fast paced environment and love to continuously improve process to operate efficiently. You have a data-driven approach to decision making and are focused on metrics that matter.

Essential Duties

· Act as the go-to person for customer inquiries, providing timely and effective solutions to ensure their satisfaction.

· Tackle customer challenges head-on, using your problem-solving skills to turn issues into opportunities for improvement.

· Cultivate strong, lasting relationships with customers, understanding their needs, and advocating for their success within the company.

· Anticipate customer needs and proactively reach out to offer support, guidance, and insights.

· Gather and relay customer feedback to internal teams, driving product enhancements and improving customer experience.

· Other duties as assigned.

Teamwork and Metrics:

· Responsible for Manage Overall Customer Experience

· Develop and roll out Customer Success processes for ongoing efficiency and effectiveness improvements. Provide a clear view of customer success metrics to the full team.

· Work with Team Managers to standardize and deeply define Customer Success for each department. Provide insight and relay the voice of customers within these teams, including Sales, Marketing, Product, Production, Transportation, Accounting, Projuct Dev, Process Improvement, and Graphics/CAD.

· Work with the Marketing Team to develop Visual and Written resources that provide education for customers.

· Develop an Onboarding process for New Customers that increases the best success for retention.

· Review Customer Concerns, seeking to improve the overall customer experience. Provide Metric reports to Managers in effort to improve Customer Success in each department.

Education Requirements

· Experience: Minimum of 3 years in customer success, customer service, account management, or a related role.

· Education: Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.

· Exceptional Communication: Clear, concise, and empathetic communication skills, both verbal and written.

· Problem-Solving Prowess: Strong analytical skills with a knack for turning challenges into solutions.

· Tech-Savvy: Ability to quickly learn and navigate new software and technologies.

· Team Player: Collaborative spirit with the ability to work seamlessly with cross-functional teams.

· Organizational Skills: Stellar organizational skills and attention to detail.

Job Knowledge & Qualifications

· Empathy: Able to understand and empathize with customers' needs, feelings, and challenges.

· Strong Communication Skills: Effectively convey information, listen actively, and respond promptly.

· Problem-Solving Ability: Quickly identify problems, analyze situations, and provide effective solutions.

· Product Knowledge: Deep understanding of the company’s products and services.

· Customer-Centric Mindset: Prioritizes customer success and works diligently to ensure they achieve their goals.

· Analytical Skills: Track and analyze customer data to identify trends and make informed recommendations.

· Adaptability: Adapts to changing circumstances, new technologies, and evolving customer needs.

· Technical Aptitude: Good level of technical knowledge and ability to learn new software quickly.

· Team Collaboration: Works well with cross-functional teams like sales, marketing, and product development.

· Resilience: Remains calm and composed under pressure.

· Leadership Skills: Guides customers and influences team members towards achieving shared goals.

· Attention to Detail: Pays close attention to details to ensure consistent and high-quality customer experience.

Physical Requirements

· Minimal physical exertion may be required

· Regularly required to sit for long periods of time.

· Regularly required to climb stairs.

· Occasionally required to bend or squat for short periods of time.

Personal Protective equipment

· Safety Glasses and/or hearing protection may be required while performing specific tasks

Work Environment

· Works in an office environment.

· Moving to and from facilities.

Additional Notes

· Will be required to perform other duties as requested, directed, or assigned by management.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to the classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

Day shift
Monday to Friday

Experience:

Customer service: 2 years (Preferred)

Ability to Commute:

Stoutland, MO 65567 (Required)

Ability to Relocate:

Stoutland, MO 65567: Relocate before starting work (Required)

Willingness to travel:

25% (Preferred)

Work Location: In person

Quick Apply

customer care manager jobs

Customer Success Manager

Licensed Insurance Customer Account Manager (P&C Required)

Customer Service Manager - Systems

Customer Service Account Manager

Customer Service Manager

Client Care Coordinator - RN

Customer Experience Manager - Stevens Pass, WA

Client Care Manager - Elder Care

Assistant Manager, Customer Care

Account Manager/Customer Service and Sales

Customer Program Manager

Client Care Manager

Customer Service Manager

Onsite Supervisor, Client Operations

Client Manager - Medical Billing

Regional Customer Care Manager

Customer Success Manager - Tableau

Customer Experience Manager

Manager, Customer Care Training

Customer Advocacy Manager

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