Call Center Supervisor jobs

MaxxSouth Broadband —Booneville, MS3.1

Consistency in the implementation of all practices and procedures within the team. Coaching and motivation of their assigned team to meet and exceed where…

Confidential —Deerfield Beach, FL

Evaluate recorded calls; conduct one-on-one regular performance reviews and mentoring sessions. Hire, onboard, and train cell center personnel.

NEWPRO Operating LLC —Wilmington, MA3.6

Monitor calls and report findings for one-on-one training and employee development. Ensure that agents are adhering to agent performance phone metrics.

SPECTRUM —Simpsonville, SC3.3

Monitor calls and performance stats and provide individual Sales Representative feedback. Develop and maintain positive relationships with other departments:…

Dialog Direct a Qualfon Company —Highland Park, MI1

Handle escalated customer calls and complex Issues, providing resolutions and exceptional service. Oversee the accuracy of customer records and data entry.

BroadPath —Remote2.9

Monitor and evaluate teams calls on a daily/weekly basis. Assists the team with escalated calls as needed. Monitors team chat to answer questions and discuss…

Cardiology and Vascular Associates, P.C. —Bloomfield Hills, MI2.9

Manage and oversee the operations of the call center, ensuring efficient handling of incoming calls and inquiries.

General Physician, P.C. —Buffalo, NY2.3

Bachelors degree in Business Administration, Healthcare Administration, or a related field or equivalent experience required. No nights, weekends, or holidays!

Cleaner's Supply —Conklin, NY3.9

Conduct regular monitoring and evaluation of calls and customer interactions. Bachelor’s degree in business administration, management, or a related field …

SPECTRUM —Charlotte, NC3.3

Experience with processes in a call center sales environment including dispatch, field, and back office. Bachelor's degree in Marketing, Business, related field…

UFCW EMPLOYERS BENEFITS PLANS OF NORTHERN CA —Concord, CA

Supervises call center leads, call center, and front desk representatives. Member Services: A phone unit responsible for answering Health & Welfare benefits…

FreedomCare —Remote4.2

Continuously conduct qualitative audits of calls, chatters, call logs, and emails to Caregivers; and effectively provide feedback to ensure that the most…

Express Employment Professionals —Carrollton, TX

Must be need a hands-on manager, no time for a bad attitude or this is not my job type of mentality. Must have RECENT call center experience, fluent using WMS …

Lightcurve ( formerly Rainier Connect) —Tacoma, WA

*Education:* Bachelor’s degree in Business Administration, Marketing, Telecommunications, or a related field preferred.

Manhattan Specialty Care —New York, NY1

Oversee all Quality Assurance special projects, like secret shopper calls. Ensure proper staffing, scheduling to avoid missed calls and management of the queue.

CSS Corp —Temple, TX3.4

Resolve service experience complaints such as warranty eligibility disputes, issues involving normal vehicle operation, cost of repairs, product liability…

WindowWall —Tampa, FL4.2

Previous leadership experience with drive to succeed and patience to train others. Excellent communication skills including persuasive speaking, active…

Positive Psyche —Remote4.4

Shift Times are TBD but no later than 8p end time. Medical, Dental and Vision benefit premiums 100% paid by company!! Paid Vacation (2 weeks after 1 year).

HopeLink Behavioral Health —Oakton, VA1.7

Receive and respond appropriately to incoming calls from clients, families, law enforcement, and community members alongside volunteers and employees.