Overview:
NEWPRO THE INSIDE SALES SUPERVISOR
Enjoy the competition of team spirit? Enjoy coaching, mentoring a team of associates to meet and exceed goals, then this is the job for you! Build a team of motivating associates who meet and exceed goals.
DUTIES AND RESPONSIBILITIES:
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Supervise a team of Inside Sales Representatives.
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Ensure that agents are adhering to agent performance phone metrics.
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Monitor calls and report findings for one-on-one training and employee development.
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Manage daily performance reports for each market to ensure each market is achieving the call center goals.
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FIVE9 phone system is properly staff and ISR are meeting optimized for call performance.
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Gather weekly performance report per ISR; analyze weekly statistics and coach accordingly.
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Review staff ADP timesheets and requests for time off.
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Manage reward and recognition programs to drive performance.
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Conduct meetings with ISRs on a one-on-one basis and role play the inbound/outbound scripts and objections/rebuttals to gain the highest quality appointments.
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Conduct daily meetings to instill the priority of the call center is to provide a positive experience for every customer while meeting company expectations.
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Monitor daily schedule in each market to ensure all appointments met.
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Conduct themselves and coach others to exemplify Woodbridge Home Solutions Core Values to coworkers and customers.
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Ensure that there is adequate coverage on the phones by building the ISRs schedule according to the Canvassing/Events schedule.
QUALIFICATIONS/REQUIREMENTS:
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Minimum of 2 years of call center and sales management experience needed.
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Salesforce FIVE9 experience is a BIG Plus!
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Outbound Dialer with appointment setting and inside sales experience preferred.
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Home improvement call center management experience is ideal.
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Effective communication and leadership skills
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Encouraging and motivating the team to be their best!
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Must be willing to work daytime, evening, and weekend shifts.
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The hours of operation are M-F 8am-7pm and Saturday and Sunday 9a-1pm.
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High school diploma, or equivalent
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Pre-employment background check
COMPENSATION AND BENEFITS:
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Base Salary Plus Bonus & Incentives
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Holiday Pay
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Health, Dental & Vision
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Company-paid life insurance and long-term disability
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401K
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Supplemental Insurance
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Flex Savings & Health Reimbursement Accounts
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Company events and employee engagement initiatives
Posted Min Pay Rate: USD $30.00/Hr.