About Us:
Our culture is based on connection, and that fuels our outstanding performance. At BroadPath, we maintain and nourish a commitment to home-based talent and innovative workforce technology that enables us to deliver unrivaled quality, flexibility, and transparency. We believe in meeting our associates where they are, be it in geography or career development. Our proprietary platform visually connects the members of each home-based client team, fully unleashing the skills and motivation of the industry’s best workforce and enabling our associates to reach their full potential. BroadPath is where connection happens.
Overview:
BroadPath is urgently hiring Supervisors to join our team. Our Supervisors are responsible for providing guidance and support to representatives handling inbound and/or outbound interactions. The Supervisor supports hiring, managing and development for employees and proactively monitors individual and team performance by providing frequent, ongoing feedback and coaching.
Responsibilities:
- Accountable for the daily, weekly, and monthly activities of all team members
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Set priorities for the team to ensure task completion and performance goals such as quality, adherence, service level and average handling times are met
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Ensures compliance to policies, procedures, and state and federal regulations
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Monitor performance and provide coaching and feedback to team members
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Assists the team with escalated calls as needed
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Monitors team chat to answer questions and discuss project priorities with the team
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Assist Workforce Management in developing and managing schedules
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May be managing local and remote team members
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Monitor and evaluate teams calls on a daily/weekly basis
Qualifications:
- Minimum of one year of recent experience as a call center supervisor (preferably managing a healthcare member services team)
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Minimum of one year experience in HealthCare industry
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Experience managing employee performance including coaching to call center metrics
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Must have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.)
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Experience with support channels including telephone, email, and chat
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Excellent verbal and written communication skills
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High school diploma or equivalent
Diversity Statement:
At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!
Equal Employment Opportunity/Disability/Veterans
If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process
BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.
Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.