20 Best Technical Support Supervisor jobs (Hiring Now!)

Customer Service Supervisor- Bilingual (English/Spanish)
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Estimated: $47.4K - $60.1K a year
Quick Apply
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$70,000 - $85,000 a year
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2d
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Advanced technical degree or Professional Engineering (PE) license. Independently conduct highly complex engineering research studies and technical analyses in…
Technical Support Supervisor
Ranger Technical Resources —Tamarac, FL
Bachelor’s degree in Computer science, Information Technology, or a related field (or equivalent work experience). Technical support: 3 years (Required).
$72,000 - $88,000 a year
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4d
Manager III, Customer/Field Service Engineer (M3)
APPLIED MATERIALS —Hillsboro, OR
Interaction normally requires the ability to gain cooperation of others, conducting presentations of technical information concerning specific projects or…
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Pitsco Education —Pittsburg, KS
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Estimated: $48.4K - $61.3K a year
Quick Apply
12d
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$90,000 a year
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Assistant Manager of Customer Service
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$18.95 - $27.25 an hour
Quick Apply
5d
IT Project Support Manager
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Coordinate the efforts of all parties involved in the project, which includes but not limited to the architects, consultants, contractors, sub- contractors, and…
$125,000 - $145,000 a year
Quick Apply
2d
Airline Supervisor Customer Service Full Time | DFW Airport
Worldwide Flight Services —Dallas, TX
Ability to interpret extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
From $19 an hour
Quick Apply
4d
Customer Service Manager
UBlockout —Dallas, TX
Handle escalated customer issues and troubleshooting calls to ensure prompt and effective resolution. Regularly review customer calls to ensure adherence to…
$60,000 - $85,000 a year
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1d
Information Technology (IT) Helpdesk Manager
Beacon Specialized Living Services —Kalamazoo, MI
Preferred bachelor's degree in information technology, Computer Science, or a related field. Strong technical background with expertise in troubleshooting…
$80,000 - $105,000 a year
Quick Apply
2d
Supervisor- Help Desk (Technical Support)
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Partner with IT, training, and business intelligence team to develop tools and methodologies to manage associate performance such as quality monitoring tools,…
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Connoisseur Media CT —Milford, CT
Associates or Bachelor’s degree in Information Technology, Computer Science, or a related field. Troubleshooting and Support: Provide timely and effective…
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Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local…
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Junior Technical Support Supervisor
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$21 - $22 an hour
Quick Apply
Premise Distribution Administrator (IT Technical Support Supervisor)
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Education: Bachelor's degree from an accredited college or university in Computer Information Technology, Computer Science, Management Information Systems or…
$84,229 - $136,003 a year
4d
IT Support Manager
City of Delray Beach, FL —Delray Beach, FL
Provide technical guidance and leadership to technical staff and acts as a technical resource when needed. This position requires managerial skills, as well as,…
$65,540.80 - $104,852.80 a year
5d

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Customer Service Supervisor- Bilingual (English/Spanish)

AmeriNational Community Services, LLC - Albert Lea, MN

Quick Apply

Job Details

Full-time Estimated: $47.4K - $60.1K a year

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Bilingual
Spanish
Microsoft Excel
Sales
Customer service
English
Microsoft Office
Supervising experience
Mortgage servicing
Associate's degree
Leadership
2 years

Full Job Description

The Bilingual (English/Spanish) Customer Service Supervisor’s responsibility involves organizing, planning and directing of customer servicing operations. Directs the activities of the servicing staff responsible for handling incoming phone calls and emails, borrower requests for research, responding to emails and correspondence, issuing payoff quotes, reconveyance processing, and change in loan term monitoring. Maintains regular contact with customers and clients to help them with problems.

Major Duties and Responsibilities:

Supervises staff workloads and progress.
Monitors service agreements and procedures to ensure on-time delivery, customer satisfaction and the effective and efficient operation of the department.
Enforce established performance standards to achieve departmental and company goals.
Mentor and train staff to develop into subject matter experts.
Review output to ensure correctness and timeliness.
Adjust workflows for maximum production and to meet timelines.
Develop and maintain department procedures.
Monitors the borrower experience received on phone calls to ensure excellent service is being provided.
Troubleshoot and resolve borrower concerns/inquiries in a professional and effective fashion.
Other duties as assigned.
Use technology to improve process efficiency and quality of service; embrace and implement opportunities for automation.

Supervisory Requirements:

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. Departments/positions supervised by this job – the number of non-supervisory employees varies by location and either report to the Customer Service Manager or the Operations Manager.
Creates an atmosphere within the organization that attains and maintains a high level of morale and embraces our Vision-Mission-Values and our Goals and Objectives “VMVGO”.
Assists with managing the department’s staff including appropriate employee evaluations that identify employee strengths and weaknesses; assures training and coaching to improve staff professional skills; and provide customer service on an internal and external basis.
Directs and coaches’ staff as needed.
Assists with the implementation of the annual department goals, and employee goals; periodically measures actual departmental/employee performance to the goals.
Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems.
Utilizes available system reporting and develops additional monitoring tools to manage exceptions to standards.
Manages the department’s staff including appropriate employee evaluations that identify employee strengths and weaknesses; ensures training and coaching to improve staff professional skills; and provide customer service on an internal and external basis.
Directs and coaches’ staff in a positive and encouraging fashion.
Proposes and then implements annual department goals and employee goals; routinely measures actual departmental/employee performance to the goals.
Assesses the developmental needs and career paths of staff and make recommendations for their advancement as appropriate.

Additional Expectations:

Provide a professional example, accuracy, and consistency in work performance.
Respect teammates.
Participates and is an active team member by assisting others.
Communicates in a courteous manner.
Have a solution rather than a complaint to resolve issues promptly.
Keep management informed of pertinent information.
Communicate openly and often.
Maintains the quality and integrity of the services provided by the department.
Supports the overall goals of the Company and that services are delivered professionally and efficiently.
Create an atmosphere within the organization that attains and maintains a high level of morale and embraces our Vision-Mission-Values and our Goals and Objectives “VMVGO”.
Embrace change without resistance and adapt quickly and provide feedback when as needed.

Independent Judgment:

This position requires a high level of independent judgement of matters of significance such as client and borrower satisfaction, staff development, and regulatory requirements.

Requirements & Qualifications:

Associates of Arts degree from two-year College or five+ years mortgage servicing experience and/or training; or equivalent combination of education and experience.
Two-year’s experience supervising or leading people in a rapidly expanding, fast-paced, client-centric, results driven environment.
Bilingual in English and Spanish
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
Proficiently and effectively present written information and respond to questions from groups of managers, clients, customers and the public.
Strong aptitude for analyzing financial and/or mathematical situations, e.g., loan terms, loan histories, payment applications, interest calculations, etc.
Must work well under pressure and be able to meet strict deadlines.
Proven leadership ability to coach and motivate others and to diffuse difficult situations.
Excellent follow-up, problem solving, written and verbal skills required.
Solid knowledge of Excel and Word is required.
Strong comfort level with technology, including ability to adapt to new systems quickly and easily. Thorough knowledge of and comfort with the Microsoft office suite applications.

Physical Requirements

Talking - Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
Hearing - Able to hear average or normal conversations and receive ordinary information.
Repetitive Motion - Movements frequently and regularly required using the wrists, hands, and/or fingers.
Vision - Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery.
Physical Strength - Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.

This description has been designed to indicate the general nature and level of work performed by an employee in this position. The actual duties, responsibilities and qualifications may vary in the future based on new or revised work assigned to this position.

AmeriNat offers a competitive benefits package including 401k; performance incentives; paid medical, life and long-term disability; dental; PTO, and holiday pay as well as opportunities for advancement. Dress code is business casual (jeans allowed) and occasional business attire required.

AmeriNat will consider qualified applicants in a manner consistent with local “Fair Chance” ordinances. AmeriNat is an Equal Opportunity Employer.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday

Experience:

Microsoft Office: 1 year (Preferred)
Sales: 1 year (Preferred)

Ability to Commute:

Albert Lea, MN 56007 (Preferred)

Ability to Relocate:

Albert Lea, MN 56007: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Technical Support Supervisor jobs

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Service Manager (IT Services)

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Field Tech Support Mgr-Sub Tech Support, Salt Lake City, UT, or Portland, OR # 111581

Technical Support Supervisor

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IT Project Support Manager

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