Qualifications:
A high school graduate or equivalent preferred. Excellent interpersonal, organizational, communication, and customer service skills. Good understanding of store operations preferred. Must meet minimum age requirements to perform specific job functions. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job. Ability to use technical information to solve problems. Ability to lead and direct others.
Essential Job Functions:
1. Promote customer goodwill by role modeling and providing high standards in customer
service.
2. Treat all associates with fairness, dignity, and respect. Provide recognition of
accomplishments and offer constructive counseling when necessary to hold associates
accountable to company standards.
3. Foster a positive and inclusive environment to all associates.
4. Assist in managing the Front End operations in accordance with established department
standard practices.
5. Assist in managing work schedules to effectively maintain customer service standards
and meet associates’ personal needs.
6. Fully utilize all Standard Practice Train Aids, Reference Documents, and Training
Materials to train and develop associates to meet the departmental needs. Keep all yearly
certification up to date.
7. Use good judgment in the delegation, assignment, and follow-up required for the
efficient performance of the department as outlined on the Assignment Sheets.
8. Supervise performance of all duties and responsibilities of all Front End associates.
9. Assist the Manager of Customer Service in ensuring compliance with all Anti-Money
Laundering regulations and training.
10. Must be able to meet the physical requirements of the position, with or without
reasonable accommodations.
Duties and Responsibilities:
1. Ensure department associates are properly trained by certified trainers.
2. Maintain solid communication in the department, the store, and throughout the
organization through the utilization of the Cash Office/Front End Communication Board
and Task Management.
3. Observe and ensure compliance with company sanitation, safety, and food safety
standards.
4. Observe and follow all company policies and established procedures.
5. Support and comply with all company safety standards. Communicate any needed
equipment repairs or maintenance work needed. Keep work area free from debris and
safety hazards.
6. Ensure that all of the various types of sales transactions and media accepted by the
store are handled in strict accordance with established company policies and procedures
including full compliance with any legal requirements.
7. Supervise the effective operation of the office/service desk/kiosk/front end/bottle room
(if applicable) to include cleanliness, customer service, and accurate transactions.
8. Secure office and front-end cash drawers at all times when leaving it unattended;
protect company assets at all times.
9. Have a total understanding of labor and productivity reports, scheduling, and ordering.
10. Follow all Front End department standard practices to ensure efficient operations.
11.Assist in conducting performance appraisals and service observations in accordance
with company standards.
12. Maintain a neat, well-groomed personal appearance at all times and follow company
personal appearance policy.
13. Perform cashier and/or bagging functions, as needed.
14. Perform service desk/kiosk and bookkeeper associate functions, as needed.
15.Assist in special projects and perform other functions as assigned by supervisor.
Physical Requirements:
1. Ability to use computers and other communication systems required, performing all job
functions.
2. Perform repetitive hand and arm motions.
3. Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs.
on occasion.
4. Pull or push up to 75 lbs. on occasion.
5. Be able to handle a variety of substances associated with cleaning and packaging
materials, fresh fruits, vegetables, house plants/flowers and household cleaners.
6. Stand 100% of the time with occasional walking short distances.
7. Use hands to frequently/continuously handle currency (paper and coin) as well as
operate a variety of equipment such as cash register, lottery machine, scanner,
computer, and calculator.
8. Lift and carry up to 15 lbs occasionally.
9. Frequent reaching and grasping at waist level: occasionally above shoulder or below
waist level.
10. Meet established volume activity standards for the position.
11. Have sufficient visual activity to check ID cards, checks, invoices and other written
documents.
Job Type: Full-time
Pay: $18.95 - $27.25 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Application Question(s):
- Best Contact Information:
Experience:
- Customer service: 1 year (Preferred)
- Leadership: 1 year (Preferred)
Ability to Relocate:
- Boothbay Harbor, ME 04538: Relocate before starting work (Required)
Work Location: In person