20 Best customer care manager jobs (Hiring Now!)

Customer Acquisition Manager
Gardener's Supply Company —Burlington, VT
This role will design and implement strategy across paid and search and social channels, display, television and will collaborate with our Social Media…
Estimated: $67K - $84.9K a year
Customer Success Manager
Omega Optical Holdings —Brattleboro, VT
Ensure best-in-class customer relationship management of named managed accounts such that they should come to see the OOH CST Manager, and available supporting…
$40,000 - $50,000 a year
Quick Apply
13d
Insurance - Licensed Personal Lines Client Advisor
Christie and Associates —Pittsburgh, PA
Maintain insurance license through completing required continuing education. The Client Advisor works with new and existing customers to review coverages and…
$40,000 - $60,000 a year
Quick Apply
Customer Experience Manager - Stevens Pass, WA
Interstate Parking Company —Leavenworth, WA
This role is charged with managing parking operations and creating a world-class customer experience for our clients and guests.
Estimated: $56.3K - $71.2K a year
Quick Apply
Client Manager - Employee Benefits Insurance
The Plexus Groupe —Chicago, IL
State Life and Health Producers license is required; industry professional designation a plus. Life and Health Producers license (Preferred).
Estimated: $79.8K - $101K a year
Quick Apply
Customer Care Manager
OmniMax International, LLC —Peachtree Corners, GA
2-3 years of experience managing a field-based multi-site customer service team in manufacturing, ideally in building products.
Estimated: $60K - $76K a year
Quick Apply
15h
Client Manager
Sierra Marketing Inc —Remote
As a Client Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and driving…
$45,000 - $120,000 a year
Quick Apply
2d
Associate Manager, Customer Care
ESPN —New York, NY
Bachelor’s degree or equivalent in Marketing, Business, or a related field. Supports the managers in tracking the performance of all live workforce agents,…
$73,226 - $98,239 a year
1d
Customer Service/Operations Manager
Grace Manufacturing Inc —Russellville, AR
This role will prioritize competing efforts, own and lead initiatives that cross departments, and provide operational guidance and analytical & consultive…
Estimated: $69.9K - $88.5K a year
Quick Apply
Associate Client Manager - Business Insurance
Marsh McLennan Agency-Northwest —Walla Walla, WA
Marsh McLennan Agency’s Business Insurance team is looking for a passionate and people-oriented customer service professional to develop, implement and deliver…
$39,000 - $72,700 a year
Client Administrative Manager
Steward Partners Global Advisory LLC —Keene, NH
Bachelor’s Degree in Business or in related field is preferred. Perform administrative duties that support Financial Advisors in daily business practices,…
$40,000 - $50,000 a year
Quick Apply
Customer Service Manager
Machining Resources —Portland, TN
Answer office phone calls and be able to take detailed notes. The ideal candidate will be responsible for overseeing the customer service operations, ensuring…
$16 - $18 an hour
Quick Apply
11h
Remote Customer Relations Manager
Fresh Look Home Cleaning —Remote
Requirements:* 1 year sales, 1 year customer service experience, some computer skills, email, articulate correspondence, friendly, quality voice.
$500 - $982 a week
Quick Apply
Distribution Center Customer Care Manager
NAPA —Syracuse, NY
Confers with customers by telephone, email or in person to provide information. Supervises the keeping of records within a company standard system of customer…
$65,000 a year
Quick Apply
8h
Customer Care Manager
Lineage Logistics —College Park, GA
Resolve day-to-day customer service problems including data entry errors, customer complaints, and questions. Enhance office productivity through proficient use…
Estimated: $50.6K - $64.1K a year
Quick Apply
13d
Customer Service Account Manager
RC Brayshaw & Company —West Lebanon, NH
You must be able to handle a variety of office responsibilities including scheduling and customer workflow.
$18 - $19 an hour
Quick Apply
Client Service Coordinator
KANDU Industries, Inc —Milton, WI
Possession of a vehicle with a valid driver’s license and insurance. Qualifications: *3-5 years experience working with disabled or disadvantaged populations,…
$16 an hour
Quick Apply
8d
Customer Care Manager
Highwood USA —Hometown, PA
The Customer Care Manager is responsible for driving customer retention, ensuring the accurate flow of critical business transactions, and supporting our new…
Estimated: $55.9K - $70.8K a year
Quick Apply
14d
Client Manager - Property & Casualty Insurance
The Plexus Groupe —Deer Park, IL
Must possess a current and valid State of Illinois Property & Casualty license. 5-7 years of experience in insurance field.
Estimated: $71.2K - $90.2K a year
Quick Apply
Client Care Manager
Home Instead of Lincoln NE —Lincoln, NE
Perform all phases of the consultative sales process, including presentation and documentation of calls, follow-up calls, meetings, diagnosis of referral source…
$50,000 - $70,000 a year
1d

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Customer Acquisition Manager

Gardener's Supply Company - Burlington, VT

Apply Now

Job Details

Full-time Estimated: $67K - $84.9K a year

Qualifications

Microsoft Excel
Management
5 years
Big data
Microsoft Office
Profit & loss
Analysis skills
Project management
Bachelor's degree
Marketing

Full Job Description

OVERVIEW:

The Customer Acquisition Manager is a member of the Marketing team and is responsible for driving growth in outbound channels. As the Customer Acquisition Manager, you will be responsible for driving new audiences and customers to Gardener’s Supply and reporting on channel performance, ad dollar efficiency, and general marketing execution. This role will design and implement strategy across paid and search and social channels, display, television and will collaborate with our Social Media Specialist on earned social media. This role is ultimately responsible for driving new customers to Gardener’s supply website and stores and understanding the impact of all marketing efforts on this goal. The Customer Acquisition Manager will require a strong analytical skillset to understand product- and category-level performance, customer source, and ultimately working with the Customer Retention Manager to understand how new customers develop over time. The ideal candidate will bring a strong background in paid social and search, an understanding of organic search, a foundational understanding of big data, and a passion to learn and grow. Collaborative skills will be required as this role will work closely with our content team, customer retention, social media, and retail marketing managers.

RESPONSIBILITIES:

Budgetary, strategic and P&L responsibility to maximize the demand, profitability and new customer acquisition to its fullest.
Program manager for our paid search program including but not limited to brand and non-brand paid search and Google Shopping/product listing ads.
Develop and implement growth marketing strategies across ad platforms including goal setting, measurement, and optimization.
Create, measure and analyze A/B tests across advertising platforms, work with Social Media team to assist in paid media testing on social channels.
Collaborate with Customer Retention Manager in managing catalog/print driven customer acquisition and measuring attribution.
Work closely and collaboratively with the Customer Retention Manager to ensure we measure & maximize retention, rebuy rate and trailing twelve month lifetime value.
Manage distribution and optimization of outbound product feed in collaboration with IT and Product Manager teams.
Responsible for relevant partner/vendor tagging of website (aka Google/Bing/Meta ads conversion pixels etc.).
Deliver on-time and accurate suites of reporting in daily, weekly, monthly, seasonal and annual cadences, with clear year-over-year and other trend indices.

OTHER RESPONSIBILITIES:

Maintains good relationships with IT, Contact Center & Service, Accounting and Creative and all other departments to help improve corporate and cross-departmental analysis.
Acts as a member of the marketing team.
Assist in testing and quality assurance for marketing department programs and channels.
Stay up to date on emerging advertising platforms and trends, new campaign types and automation opportunities.
Other responsibilities as assigned.

REQUIREMENTS:

5+ years experience in a media/ad buying or management role
Four-Year college degree or equivalent life experience
Demonstrated experience in driving strategy across social & search channels
Proficient in collecting and analyzing marketing data from various digital sources
Familiarity with response modeling and hold-out testing preferred
Proficient in Microsoft Office suite, must have strong skills in Excel/Sheets
Strong project management skills and ability to stay organized and prioritized while managing competing deadlines and initiatives
Able to craft and implement growth-based marketing strategies
Ability to work cross-functionally with content providers, business analysts, IT, Customer Care and external vendors

Apply Now

customer care manager jobs

Customer Acquisition Manager

Customer Success Manager

Insurance - Licensed Personal Lines Client Advisor

Customer Experience Manager - Stevens Pass, WA

Client Manager - Employee Benefits Insurance

Customer Care Manager

Client Manager

Associate Manager, Customer Care

Customer Service/Operations Manager

Associate Client Manager - Business Insurance

Client Administrative Manager

Customer Service Manager

Remote Customer Relations Manager

Distribution Center Customer Care Manager

Customer Care Manager

Customer Service Account Manager

Client Service Coordinator

Customer Care Manager

Client Manager - Property & Casualty Insurance

Client Care Manager

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