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Support customers with escalations and keep them up to date on progress toward resolution in the event of any technical or hacker mediation issues.
$81,000 - $87,000 a year
Quick Apply
8d
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8d
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3d
Customer Success Manager / Entry Level / Junior
Smart Capital Center —Remote
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Estimated: $63.3K - $80.1K a year
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4d
Manager, Customer Care
Umpqua Health —Roseburg, OR
This role involves managing day-to-day operations, developing, and implementing customer service policies, and driving continuous improvement initiatives.
Estimated: $93.5K - $118K a year
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7d
Omega Luxury Boutique Customer Care Manager - 5th Avenue
Swatch Group —New York, NY
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$32 - $36 an hour
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Customer Success Manager
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$50,000 a year
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17h
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Old Navy —Albany, OR
Good understanding of concepts and procedures within own subject area. Strength in driving metrics to deliver results that will meet or exceed business goals.
Quick Apply
4d
Distribution Center Customer Care Manager
NAPA —Syracuse, NY
Confers with customers by telephone, email or in person to provide information. Supervises the keeping of records within a company standard system of customer…
$65,000 a year
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3d
Customer Care Manager
Performing Arts Consultants —Township of Brick, NJ
Manage incoming individual client payments; work with our clients to handle all invoices and trip payments. Oversee each tour’s success by providing outstanding…
$40,000 - $45,000 a year
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Fuse.cloud —Jackson, MS
Cloud, you will play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction to new heights.
$55,000 - $69,000 a year
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4d
Client & Customer Support Manager
ACS Benefit Services, LLC —Remote
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Estimated: $50.8K - $64.3K a year
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Customer Success Manager
Heartbeat Health —Remote
Help identify, intake, and troubleshoot systems-related issues, especially in connection with tools and client reportingWork with account managem.
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3d
Customer Success Manager
Venn —Remote
Exposure to and familiarity with CRM and project management tools. Deftly navigating internal cross-functional departments and external stakeholders to achieve…
$80,000 - $110,000 a year
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Customer Service Manager, Airport Customer Experience
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Leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other…
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2h
Customer Care Manager
MyStudio —Fairfax, VA
Bachelor's degree in Business Administration or a related field. Stay updated on industry trends and best practices in customer support management and implement…
Estimated: $61.3K - $77.6K a year
Quick Apply
3d
Customer Success Manager
RevenueWell —Remote
Associate’s or Bachelor’s degree in a related field (or equivalent experience). Familiarity with CRM and customer success platforms/tools.
Estimated: $59.1K - $74.8K a year
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3d
Customer Success Manager - EdTech (remote)
Securly —Remote
Recognition and Advocacy: Achieve recognition from senior management and develop a portfolio of customer advocates.
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Quick Apply
3d
Customer Success Manager
Knotch —Remote
Actively build, own and develop relationships with Fortune 1000 brands. Our CSMs take our customer relationships seriously and serve them beyond implementation…
$80,000 - $150,000 a year
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Customer Success Manager (Spanish Fluency)
Odoo, Inc. —Buffalo, NY
Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals. Company-sponsored events for groups of 6+ employees.
$60,000 - $85,000 a year
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Customer Success Manager, 1:Many

HackerOne - Remote

Quick Apply

Job Details

Full-time $81,000 - $87,000 a year 8 days ago

Qualifications

3 years
Organizational skills
Project implementation
IT
Time management

Full Job Description

HackerOne's mission is to empower the world to build a safer internet. HackerOne is the global leader in human-powered security. We leverage human ingenuity to pinpoint the most critical security flaws across your attack surface to outmatch cybercriminals. HackerOne’s Attack Resistance Platform combines creative human intelligence with the latest artificial intelligence to help organizations reduce risk and transform their businesses with confidence.

Position Summary

The Customer Success Manager, 1:Many is responsible for managing a digital approach to a large book of business. You will work with a shared portfolio of accounts that are managed through the customer lifecycle, post-onboarding through renewal, working with internal HackerOne teams to improve the customer experience and product suite. You are also responsible for assisting in the evolution of the customer journey and development of the tech touch motion at scale. The Customer Success team crafts great customer experiences by being our customers’ most trusted advisors for building successful security programs on HackerOne.

We are the bridge connecting our Customers, Company, and Community to a safer internet. By investing in innovation, expertise, and elevated experiences we deliver value, maximize retention, drive growth, and cultivate advocacy.

What You Will Do

Contribute to the team's library of campaigns, and processes that are standardized 'to drive efficiencies and enable scale
Work with customers to gather and document requirements, then ensure the requirements solve a customer’s business objective(s) through project outcomes and deliverables
Serve as liaison between customers and HackerOne internal departments (sales, engineering, marketing, etc.) in order to ensure that all milestones and requirements are met
Support customers with escalations and keep them up to date on progress toward resolution in the event of any technical or hacker mediation issues
Contribute to the refinement of the HackerOne Customer Success methodology
Participate in strategic presentations to customer stakeholders that help illustrate the value of HackerOne services and progress towards customers’ high-level security goals
Train customers on the HackerOne product set and ensure they are set up for success when interacting with hackers
Deliver data-driven benchmarking, insights and recommendations aimed at expanding customer programs
Champion product features on behalf of customers, and participate in product discussions
Liaison with other touch-points - most frequently triage partners & other internal teams

Minimum Qualifications

3+ years in a customer-facing services role
Proven ability to organize and execute projects in a consistent, repeatable and reliable manner
Technical conversational knowledge in the following areas: capacity, utilization, and security basics
Excellent time management, communications, decision making, presentation, human relations and organization skills
Ability to adapt to a dynamic environment
Ability to resolve problems in a timely manner
Ability to communicate technical information and ideas so others will understand
Ability to monitor, interpret, and learn based on customer data
General knowledge of cloud technologies, IT operations, project management operations
Must be based remotely in US or Canada, Central or Eastern Timezones. HackerOne is a digital-first company. This model offers our employees flexibility in time and location. All employees must be able to work and excel in a remote environment.

Compensation Bands:
Tier Guide

Tier C

$81K – $87K • Offers Equity

Canada

CA$78K – CA$98K • Offers Equity

#LI-Remote

#LI-HM1

We're committed to building a global team! For certain roles outside the United States, U.K., and the Netherlands, we partner with Remote.com as our Employer of Record (EOR).

Employment at HackerOne is contingent on a background check.

HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.

This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time.

For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.

HackerOne Values

HackerOne commits to maintaining a strong, inclusive culture built for our employees and our community of hackers. We are driven by our five core values. We recognize that our mission is bigger than us, and therefore act with integrity at all times. As a team, we believe that transparency builds trust so we default to disclosure in our communications. Each individual executes with excellence, creating an environment of greater alignment and greater autonomy. We win as a team and respect all people to empower everyone to learn from each other, innovate, and grow.

Compensation Range: $81K - $87K

Quick Apply

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