Company Overview
Performing Arts Consultants has been thrilling students and directors with impeccably planned performance travel experiences for over 40 years. A leader in the student travel sector, our team is comprised of veteran music educators and travel-loving industry experts. We’ve been recognized as a top producer for Disney Youth Programs, Broadway and honored with awards from both industry leaders and distinguished travel partners. With representatives across the country, we’re singularly focused on delivering unparalleled service and life-changing experiences to the groups we serve.
Customer Care Manager
Position Summary:
The Customer Care Manager works directly with our clients to manage their trip payments using our online payment and trip management portal.
Responsibilities:
- Ensure the payment and proper recording of all confirmed trips through amazing customer service, relationship-building and meticulous attention to detail.
- Keep organized records of all client communications to ensure we’re all on the same page.
- Work closely with our Travel Consultants, and Travel Coordinators, and other PAC team members to make each trip a success.
- Manage incoming individual client payments; work with our clients to handle all invoices and trip payments.
- Oversee each tour’s success by providing outstanding customer service to our clients before, during and following their tour.
Qualifications:
- Exceptional customer service and impeccable organizational skills and attention to detail.
- Strong administrative skills to simultaneously handle multiple trips and the budgets, tasks and responsibilities needed for each.
- A positive, anything-is-possible attitude with clients; willing to go the extra mile to ensure their needs are exceeded.
- Computer proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Fantastic interpersonal and communication skills with clients, and fellow staff members.
- High standards for integrity, ethics, and commitment to the goals and values of Performing Arts Consultants.
Benefits:
- Competitive salary.
- Hybrid work schedule.
- Additional yearly bonus.
- 13 days paid vacation time with unlimited additional paid time off accrued throughout the year.
- 7 paid holidays per year.
- Health insurance stipend.
- Fun, collaborative environment.
- Travel Opportunities.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
Work Location: Hybrid remote in Township of Brick, NJ 08723