20 Best learning and development facilitator jobs (Hiring Now!)

Lead, Operations - Peoria Podiatry
Springfield Clinic —Peoria, IL
Perform patient access duties, including answering incoming calls, checking patients in, verifying patient information, and updating information/registering new…
Estimated: $37.7K - $47.7K a year
11d
Facililator III
Optimum Health Institute - Austin —Bastrop, TX
Required Education: *Bachelor's or master's degree in the fields of education, psychology, social work, ministry, counseling, holistic health, nutrition,…
From $65,000 a year
Quick Apply
AVP Organizational Development
Aberdeen Proving Ground Federal CU —Edgewood, MD
Team-oriented. Ability to evaluate and research training options and alternatives, and design and implement effective training and development programs.
Estimated: $66.8K - $84.5K a year
Quick Apply
Early Childhood Lead Teacher
Jill's House Intergenerational Preschool —Bloomington, IN
Strong understanding of state licensing and PTQ regulations. Attendance of annual INAEYC state conference, ticket and some board expenses paid'.
$31,000 - $34,000 a year
Quick Apply
Registered Nurse l - 2024 New Graduates
Valley Health —Winchester, VA
Excellent Healthcare, facilities, and tools in a rural setting, but only about hour away from DC. One-on-one clinical experience with preceptor and additional…
Up to $800 a week
Regional Education Navigator - Behavioral Health Pathways
SEIU 1199NW Training Fund —Renton, WA
A valid Washington State driver’s license, insurance and reliable transportation. Bachelor’s degree and 3 plus years’ experience preferably in adult education,…
$63,549.24 - $66,376.16 a year
Quick Apply
Learning and Development Facilitator
Land O'Lakes —Arden Hills, MN
In this role, you will collaborate with subject matter experts and stakeholders to design and deliver a variety of training programs aimed at enhancing employee…
Estimated: $69.7K - $88.3K a year
13d
Licensed Group Therapist - Group Therapeutic Services
Applewood Centers —Cleveland, OH
Social work or counseling license (Required). Bachelor's Degree in Social Work or related field required. Responsible for administration and group/team leading…
Estimated: $49K - $62.1K a year
Quick Apply
Professional Development and/or Application Software Instructors
LANTEC OF LOUISIANA LLC —Lafayette, LA
The selected candidate(s) will be responsible for delivering courses to professional audiences both in-person and virtually and must have experience leading…
$48,000 - $50,000 a year
Quick Apply
12d
Curriculum Developer & Facilitator
Lynden Door —Lynden, WA
Ability to develop quick turn-around, practical recommendations based on data and research to inform strategic decisions in a fast-moving environment.
Estimated: $59.3K - $75K a year
Quick Apply
3d
Director of Quality & Patient Safety
UT Health Tyler —Tyler, TX
Provides project management to assigned teams by providing leadership to focus areas and by utilizing facilitation and assessment skills to develop evidence…
Estimated: $79.7K - $101K a year
Director, Learning and Development
The New York Times —New York, NY
The New York Times Company will provide reasonable accommodations as required by applicable federal, state, and/or local laws.
$155,000 - $175,000 a year
Program Manager
Girls Inc. of Westchester County —White Plains, NY
Report to the Director of Programs and the Executive Team to analyze youth requirements, develop effective programming and identify resources for the same.
$40,000 - $45,000 a year
Quick Apply
Learning Design Professional 2
Humana —Kentucky
Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet…
$57,700 - $79,500 a year
4d
Nursing Professional Development Specialist- Nurse Residency Coordinator
Middlesex Health —Middletown, CT
*Demonstrated knowledge of education methodology such as needs assessment, curriculum development, instructional design and principles of adult learning.*.
Estimated: $61.6K - $78K a year
Quick Apply
Learning Experience Facilitator - Trust and Safety - Austin
TikTok —Austin, TX
Lead the design, implementation and evaluation of training projects. Recommend, develop, and implement learning interventions and best practices to ensure…
Estimated: $66.5K - $84.2K a year
Learning and Development Specialist
European Wax Center —Plano, TX
Owns learning projects through all phases including needs analysis, stakeholder management, design, development, delivery, and assessment for multiple delivery…
5d
Education and Training / Instructional Systems Specialist/Facilitator - Air Education and Training C
PowerTrain, Inc. —San Antonio, TX
O Collaborate with career field subject matter experts to develop unique competencies, sub-competencies, and definitions for the career field.
$70,000 - $80,000 a year
Quick Apply
Senior Team Member Relations Representative
Portillo's —Oak Brook, IL
In addition to supporting the ongoing refinement of Portillo’s People department, this position collaborates closely with various People management and broader…
Quick Apply
Manager, Sales Training & Development (remote)
Experian —United States
Identify, design, develop and facilitate sales process improvements and sales training programs that help our sales teams exceed business objectives.
Estimated: $102K - $130K a year
Quick Apply
11d

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Lead, Operations - Peoria Podiatry

Springfield Clinic - Peoria, IL

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Job Details

Full-time Estimated: $37.7K - $47.7K a year 11 days ago

Qualifications

Hospitality
Software troubleshooting
Customer service
Medical office experience
High school diploma or GED
Cash register
Classroom experience
Computer skills
Typing
4 years
Associate's degree
Cash handling
Leadership
Communication skills
Banking
Pharmacy software

Full Job Description

The Operations Lead is responsible for training, support, and development of the Patient Concierge, PAS, and Call center team members. They assist in the daily oversight of front end, monitor, and track the front-end operations & revenue cycle department workflow, provide input for performance appraisals, and assist in front end management, scheduling & coverage as needed to ensure appropriate coverage. Evaluate and prioritize the work to be done and recommend adjustments to the manager that will improve patient experience.

Job Relationships

Reports to the Operations Manager.

Principal Responsibilities

Serve as Patient Concierge Lead.
Serve as front end business and operations support.
Assist operations manager with Patient Concierge, PAS, and Call Center staff oversight, including: monitor and approve requests for time off, enter absentee reports into payroll system. Participate as needed in interviewing and assist in selecting qualified PAC candidates, provide performance feedback on staff, scheduling, training/education, serve as APM Super User and lead for business operations and SC Initiatives.
Assist Operations Manager with metrics and reporting needs, daily, weekly, monthly.
Serve as a role model for the Patient Concierge, PAS, and Call Center population, demonstrating leadership, professionalism, and interpersonal skills that foster an open, safe environment for learning and communication.
In partnership with Learning & Development, the Operations Lead will assist in the training and learning experiences for new Patient Concierge, PAS, and Call Center staff at various points throughout the year, whether in the classroom or in the field. The Operations Lead will utilize best practice in adult learning modality, proper facilitation, and participative inside and outside the classroom (â€œ Training vs. Telling â€� methodology), validate and measure learning outcomes. The Operations Lead will partner with the PAS program facilitators/trainers in reassessing the training approach for continued improvement.
Demonstrates knowledge and application of adult learning principles, including the ability to work with a diverse population and incorporate teaching strategies to meet the needs of all learners.
Function as Super User and serve as a resource for software issues, daily troubleshooting and education including identification and resolution of technical issues.
Create and maintain accountability for Patient Concierge, PAS, and Call Center staff ensuring workflow efficiency and accurate staffing. Maintain reception assignments and call coverage.
Support the Manager in organizing special projects/audits, and in meeting goals set by SC as needed.
Perform patient access duties, including answering incoming calls, checking patients in, verifying patient information, and updating information/registering new patients, collecting co-pays and/or payments, scheduling appointments, managing provider schedules, etc. Serve as lead for resolving front end patient complaints.
Adhere to and reinforce appropriate workflow processes. Report any workflow problems/complaints to the Manager.
Adhere to, comply with, and reinforce all SC policies.
Review, manage, and work front desk, call center and overdue task lists in TW specific to department.
Assign and ensure bump lists/wait lists are worked daily
Review patient insurance eligibility.
Review, manage, and work RCx Rules & APM Task Lists: Review charge edit task lists (inclusive of missing encounters report) to ensure timely TAT/resolution and to identify & communicate potential issues/anomalies/trends.
Complete daily deposit
Review, manage, and work Month End Close process. Ensure all charges for the closing month are processed through RCx Rules, posted, imported, and related charge batches are closed in APM by 2pm on the 2 nd calendar day of the following month. Ensure all payment batches for the closing month are closed and balanced in APM by 2pm on the 2 nd calendar day of the following month.
Execute provider schedule changes
Work with the team to address no-show patients and pre-appointment cancellation calls.
Work with the team to ensure normal letters via Portal.
Assist with patient billing questions. Comply with the SC incident reporting policy and procedures.
Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
Perform other job duties as assigned.

Education/Experience

Previous leadership experience preferred.
Two (2) years of medical office and/or phone experience preferred.
Minimum Education Required: High School graduate, or GED plus training acquired through work experience or additional education. Associates degree preferred or administrative or technical background acquired through completion of 2-3 years of college.
Four years of direct customer service, hospitality, or patient concierge experience.
Comfortable with technology.
Retail/service/banking industry experience a plus.

Knowledge, Skills and Abilities

Proficient and accurate typing skills required.
Knowledge of customer service and retail experience is preferred.
Proficient cashier/clerical skills required.
Comfortable with handling cash and balancing drawer at end of day.
Deductive reasoning.
Ability learning principles to daily operations.
Ability to work under pressure with accuracy.
Ability to shift work schedule/hours as business needs require.
Excellent attendance in previous work environment.
Demonstrates strong computer skills and knowledge of computer software programs.
Effective verbal, written and interpersonal communication skills.

Working Environment

Medical office environment requiring computer-based office work.
Leader rounding required. May include multiple sites/locations.
Must have own transportation.

PHI/Privacy Level

HIPAA1

Apply Now

learning and development facilitator jobs

Lead, Operations - Peoria Podiatry

Facililator III

AVP Organizational Development

Early Childhood Lead Teacher

Registered Nurse l - 2024 New Graduates

Regional Education Navigator - Behavioral Health Pathways

Learning and Development Facilitator

Licensed Group Therapist - Group Therapeutic Services

Professional Development and/or Application Software Instructors

Curriculum Developer & Facilitator

Director of Quality & Patient Safety

Director, Learning and Development

Program Manager

Learning Design Professional 2

Nursing Professional Development Specialist- Nurse Residency Coordinator

Learning Experience Facilitator - Trust and Safety - Austin

Learning and Development Specialist

Education and Training / Instructional Systems Specialist/Facilitator - Air Education and Training C

Senior Team Member Relations Representative

Manager, Sales Training & Development (remote)

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