20 Best technical support engineer jobs (Hiring Now!)

IT Service Management (ITSM) Analyst
Holland & Hart LLP —Denver, CO
Bachelor’s degree in Information Technology, Computer Science, or a related field, with 6-8 years of technical support experience, including at least 2-3 years…
$35.33 - $42.55 an hour
1h
Personal Lines Insurance- Customer Service Representative
Glenwood Insurance —Glenwood Springs, CO
A valid Property & Casualty Insurance license or the ability to obtain one within 45 days of hire (required). Assist in completing new and renewal applications,…
$17 - $24 an hour
Quick Apply
Customer Service Representative
Venture Lighting International —Solon, OH
Experience with order entry is required. *Data entry skills and ability to learn the existing ERP system*. Willingness to learn product technical information…
$16 - $18 an hour
Quick Apply
1h
Support Engineer
IT Enabled —Lufkin, TX
Experience working in a help desk or technical support role. Bachelor's degree in Computer Science or related field, or equivalent work experience.
$45,056.47 - $55,148.65 a year
Quick Apply
7d
Senior Service Desk Analyst
Favorite Healthcare Staffing —Overland Park, KS
Deliver a first-class user experience via face-to-face, telephone and digital collaboration applications. Degree in information systems or another relatable…
$65,000 a year
Quick Apply
System Support Specialist
Datroo Technologies —Abilene, TX
Datroo Technologies is also looking for applicants to Offer technical support for PC, basic server, network support and phones, specifically focused on…
$35,000 - $45,000 a year
Quick Apply
Commercial Lines Insurance- Customer Service Representative
Glenwood Insurance —Glenwood Springs, CO
A valid P&C Insurance License or the ability to obtain one within 45 days of hire (required). Perform general insurance tasks such as auto ID cards,…
$20.00 - $24.75 an hour
Quick Apply
VMWARE Technical Support Engineer
Laiba Technologies —Remote
Experience in providing technical support for multiple platforms – (Unix, Linux, Windows). Extensive administration and support experience with Windows server…
$52 - $55 an hour
Quick Apply
5d
Jr. Computer User Support Specialist
PCI Government Services —Remote
Ensure technical problems are clearly defined with a precise description of the problem being encountered; technical terms spelled out, so they can be easily…
$24.50 an hour
9h
Helpdesk Support Technician 1
BendPak —Theodore, AL
Provides front line support by fielding incoming help requests from end users via both telephone and e-mail in a courteous manner. Ability to type (45-60 WPM).
From $16 an hour
Quick Apply
IT Support Specialist
Oddball —Remote
Associate degree or higher in Information Technology, Computer Science, or related field. Experience in a technical support role, demonstrating strong…
$50,000 - $70,000 a year
Quick Apply
1d
IT Support Specialist
Carrot Fertility —Remote
You have been involved in procurement, license management, and lifecycle management of saas applications. Experience running technical trainings for user groups…
$80,000 - $140,000 a year
Quick Apply
12d
Tier 1 Technical Support
LMIT LLC —Saint Augustine, FL
The ideal candidate will provide technical assistance and support to our clients, ensuring efficient and timely resolution of technical issues.
$16.00 - $21.93 an hour
Quick Apply
PC Specialist/Male Initiative
Talladega Clay Randolph Child Care Corporation —Talladega, AL
Have a current valid state driver's license. QUALIFICATIONS: *Possess a bachelor’s degree in Sociology, Social Work, Psychology, or related field with 1 year of…
$35,000 - $39,000 a year
Quick Apply
Remote Desktop Support Technicians
Americas Technician Services —Utah
Currently seeking out eligible desktop support technicians to perform in the field. Customer support: 1 year (Preferred). POS (Point of Sale Machines).
$17 - $50 an hour
Quick Apply
2d
Product Support Specialist
Wagner-Meinert, LLC —Fort Wayne, IN
At least three years of experience creating reports, dashboards, and tools for analytics. Participate in the implementation of new processes and procedures for…
Estimated: $41.2K - $52.2K a year
Quick Apply
Helpdesk Support Specialist (Remote-Nights)
Electronic Systems Inc —Middlebury, VT
Answer calls/emails regarding password issues. Provide excellent customer service directly to clients end-user.
Estimated: $37.1K - $46.9K a year
HVAC Technical Support Specialist
Carrier Great Lakes —Grand Rapids, MI
Provide daily Technical Support over the phone and through e-mail to customers and contractors in the field. Respond to customer warranty inquiries and provide…
Estimated: $39.1K - $49.4K a year
Quick Apply
Technical Help Desk
Trapp Technology Inc —Phoenix, AZ
Service Delivery Technician I provide technical support in a professional manner to customers by researching and answering questions, troubleshooting problems,…
Estimated: $36.9K - $46.7K a year
Quick Apply
1d
IT Specialist
Elevate Services Group —Eads, CO
IT Specialists perform remote and onsite troubleshooting and resolution across a wide spectrum of technologies including EMR, networking, cloud, active…
$40,000 - $55,000 a year
Quick Apply

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IT Service Management (ITSM) Analyst

Holland & Hart LLP Denver, CO

Apply Now

Job Details

Full-time $35.33 - $42.55 an hour 1 hour ago

Benefits

Wellness program
Health savings account
AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Microsoft Word
ITIL Certification
Microsoft Excel
6 years
Microsoft Outlook
Computer Science
Software troubleshooting
Customer service
Windows
Technical support
Microsoft Office
High school diploma or GED
Bachelor's degree
ITIL
Continuous integration
Remote access software
TeamViewer
Mac OS
ServiceNow
Problem management
Communication skills
Microsoft Intune
PowerShell
Intune

Full Job Description

General Purpose:

The ITSM Analyst is responsible for the administration, configuration, and optimization of the organization's IT Service Management (ITSM) system and processes, including the Configuration Management Database (CMDB), and Knowledge Base. This position leverages in-depth knowledge of ITIL best practices to optimize incident and problem management processes, ensure data accuracy and completeness within the CMDB, and maintain a comprehensive Knowledge Base. Coordinates with IT directors and managers to continuously improve support processes.

Essential Duties/Responsibilities:

ITSM Administration – Serve as the primary administrator for the ITSM system, managing user access, roles, and permissions, configure and customize ITSM modules to support the CMDB and Knowledge Base requirements, and collaborate with stakeholders to identify and implement enhancements to ITSM functionality.
CMDB Administration – Lead the configuration, maintenance, and optimization of the CMDB within the ITSM, ensure data accuracy and completeness by defining and enforcing Configuration Item (CI) standards and relationships, and implement and maintain CMDB processes and procedures in alignment with ITIL best practices.
Knowledge Base Administration – Develop and maintain a comprehensive Knowledge Base - documenting solutions, procedures, and troubleshooting guides, regularly update knowledge articles to reflect changes in technology and business processes and promote self-service capabilities by creating user-friendly documentation.
Incident and Problem Management – Provide senior-level support for incident and problem resolution by conducting root cause analysis for recurring incidents and collaborating with other IT teams to implement preventative measures.
Change Management– Participate in change management activities, assessing the impact of proposed changes on the CMDB and Knowledge Base, and coordinating with change management teams to ensure accurate CMDB updates before and after changes are implemented.
Training and Documentation – Develop training materials and conduct sessions for both new and existing IT Service Desk Personnel on CMDB, and the Knowledge Base. Additionally, identify areas of deficiencies and provide targeted training to address gaps in technical knowledge or skills. Create comprehensive documentation outlining CMDB, and Knowledge Base procedures and standards to ensure consistent understanding and adherence across the team.
Continuous Improvement – Proactively identify opportunities for process improvements and automation for the Service Desk and within the CMDB and Knowledge Base workflows. Implement enhancements to increase efficiency, accuracy, and compliance with industry standards and best practices.

Competencies:

Functional/Technical Expertise – Understands necessary information, processes, and procedures to carry out job responsibilities.
Customer Orientation – Views the firm through the eyes of the customer and goes out of their way to anticipate and meet customer needs.
Communication – Recognizes the essential value of continuous information exchange.
Team Player – Team oriented; maintains composure and is adaptable to the changing needs of the team.
Results Orientation – Maintains appropriate focus on outcomes and accomplishments.

Job Qualifications (Education, Experience and Certification):

Bachelor’s degree in Information Technology, Computer Science, or a related field, with 6-8 years of technical support experience, including at least 2-3 years in a senior-level role. Alternatively, a high school diploma with 10-12 years of technical support experience in a similar senior-level capacity.
ITIL certified.
Strong proficiency in an ITSM system – ServiceNow preferred.
Skilled in using and applying the concepts and best practices of the CMDB and knowledge base - ServiceNow preferred.
Solid understanding of incident, problem and change processes.
Operating Systems: Windows, macOS.
Cloud Services: Azure.
Remote Access Tools: TeamViewer, Remote Desktop Protocol (RDP).
Collaboration Platforms: Microsoft Teams.
Scripting and Automation: PowerShell.
Hardware: Desktops, laptops, etc.
Mobile Device Management: Microsoft Intune.
Endpoint Management: Microsoft Endpoint Configuration Manager (MECM)
Proficiency in Microsoft Office (Word, Outlook, Excel).
Technical Proficiency: Advanced troubleshooting techniques across various hardware and software systems.
Problem-solving: Ability to identify and resolve complex technical issues efficiently.
Communication: Excellent verbal and written communication skills to interact with users and team members effectively.
Customer Service: Strong customer service orientation with a focus on providing exceptional support experiences.
Analytical Thinking: Capacity to analyze technical problems, identify patterns, and propose long-term solutions.
Documentation: Proficiency in creating and maintaining technical documentation, including FAQs, and troubleshooting guides.
Time Management: Efficiently manage workload and prioritize tasks to meet deadlines and SLAs.
Attention to Detail: Thoroughness in diagnosing issues and documenting solutions accurately.
Ability to maintain confidentiality.

Physical Requirements:

While performing the duties of this position, the employee must have the ability to sit, stand and/or walk for extended periods of time; manipulate (lift, carry, move) weights of at least ten (10) pounds; have repetitive wrist/hand/finger movement to work on a computer and/or related office equipment; speak clearly and concisely so listeners can understand; and regularly understand the speech of another person.

The physical demands described here are representative of those that must be met by this position to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

Professional office atmosphere. Sedentary work that primarily involves sitting or standing for prolonged periods. Position may require occasional off-hour meetings and events.

The work environment characteristics described here are representative of those this position may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Holland & Hart offers of employment take into consideration a candidate’s education, training, and experience, as well as the position's work location, external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. A discretionary bonus may be available based upon performance. The Colorado salary range is $64,236 - $107,060 / year.

The application window is anticipated to close on or after Friday, July 19, 2024.

Holland & Hart works hard to promote work/life balance with a 37.5 -hour scheduled work week for most staff employees, a robust wellness program, and generous PTO and holiday pay for eligible employees. Full-time employees become eligible for benefits on the date hire, with a benefits offering that includes medical, dental, vision, life, AD&D, EAP, STD, and LTD. Also available are voluntary income protection benefits such as supplemental life, accident, critical illness, and long-term care insurances, as well as a 401(k)-retirement plan with a company match. In addition, the firm has programs that may provide for educational assistance, free or discounted legal services, and opportunities through the Holland & Hart Foundation, which is a non-profit organization dedicated to creating volunteer opportunities for lawyers, staff, families, and friends of Holland & Hart LLP. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis

Job Type: Full-time

Pay: $35.33 - $42.55 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Experience level:

6 years

Schedule:

8 hour shift
Day shift
Monday to Friday

Experience:

Customer service: 1 year (Preferred)

Ability to Commute:

Denver, CO 80202 (Preferred)

Ability to Relocate:

Denver, CO 80202: Relocate before starting work (Required)

Work Location: Hybrid remote in Denver, CO 80202

Apply Now

technical support engineer jobs

IT Service Management (ITSM) Analyst

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Jr. Computer User Support Specialist

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IT Support Specialist

IT Support Specialist

Tier 1 Technical Support

PC Specialist/Male Initiative

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Helpdesk Support Specialist (Remote-Nights)

HVAC Technical Support Specialist

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