Job Description
Introduction: Elevate Services Group is looking for an IT Specialist for onsite hospital support within a rural hospital in the Elbert County area. It is important to note that work for this position must be performed at the hospital location, with work-from-home flexibility available as situations arise. Additionally, the pay range for the position is posted from $40k to $55k and candidates with more years of experience and/or with previous healthcare IT experience will be qualified for the upper end of the range. Preferably, this experience would include working within HIPAA guidelines, EMR/ practice management applications as as well as familiarity with fast paced healthcare situations. Candidates should expect to move quickly through the interview process and may participate in multiple calls/interviews, including a final interview at the hospital location for cultural fit for the hospital team.
General Description/Position Summary: The IT Specialist position serves as the first point of contact for hospital staff seeking technical assistance. IT Specialists perform remote and onsite troubleshooting and resolution across a wide spectrum of technologies including EMR, networking, cloud, active directory, email, wireless, and end user devices.
Responsibilities:
- Analyzing, troubleshooting, evaluating, and resolving a wide array of technology issues
- Respond to and resolve technology issues with the appropriate priority and in appropriate responsiveness including, but not limited to, phone (POTS, IP phone, smartphone), computer, tablet, computer servers, network switches, network firewalls, computer wiring.
- Managing end user expectations within support parameters, while developing user base relationships
- Identify and suggest possible improvements to procedures, processes, or work environments.
- Document and maintain documentation for site infrastructure, KB articles and vendors.
- Effectively apply hospital support methodology and enforce operational/technology alignment readiness standards.
- Provide follow up services to ensure customer satisfaction and issue resolution.
- Document all work, support tickets, and client communication.
- Lead/assist end users in understanding of technology and how to use effectively.
- In person/ end user facing interactions to analyze, troubleshoot, and diagnose hardware or other problems that cannot be resolved remotely.
- Perform PC configuration.
Qualifications:
- Minimum 1 year of experience in the Information Technology processes of an organization.
- Experience with Microsoft Office applications required.
- Experience with Microsoft Windows operating environments and troubleshooting of Microsoft Windows 10 and 11 required.
- Experience with troubleshooting computer hardware configurations required.
- Familiarity with ticketing systems. Experience with Autotask preferred.
- Experience with ITSM and ITIL preferred; ITIL Foundation certification preferred.
- Bachelor’s degree preferred.
- Athena EMR experience preferred.
- Good communication and good writing skills
- Ability to lift and move IT equipment weighing up to 50 lbs. as needed.
- Reliable form of transportation
- Willingness to provide on-call support
Job Type: Full-time
Salary: $40,000-$55,000 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Some occasional after hours work
Ability to commute/relocate:
- Eads, CO 80136: Reliably commute or planning to relocate before starting work (Required)
Experience:
- IT Support: 1 year + (Preferred)
Work Location:
· Onsite in Eads, CO 81036
Job Type: Full-time
Pay: $40,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience level:
Schedule:
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Ability to Relocate:
- Eads, CO 81036: Relocate before starting work (Required)
Work Location: In person