Call Center Supervisor jobs

Brio Water Technology, Inc. —Industry, CA3

Proficiency in customer service software, CRM systems, and data analysis tools. Develop and implement strategies to enhance the overall customer service…

Brio Water Technology, Inc. —Industry, CA3

Proficiency in customer service software, CRM systems, and data analysis tools. Handle escalated customer inquiries and complaints.

Advocate Health Advisors, LLC —Remote3.9

Utilizes multiple online licensed agent tools to assist agents while providing exceptional consumer experience. Assures coverage of all shifts as required.

Cardiology and Vascular Associates, P.C. —Bloomfield Hills, MI2.9

Manage and oversee the operations of the call center, ensuring efficient handling of incoming calls and inquiries.

MetaSource —Bristol, PA2.5

Monitor and Guide: Observe service calls to ensure employee tone, technical accuracy, and conformity to company policies and procedures.

Virginia Eye Institute —Richmond, VA3

Evaluate, manage and oversee all inbound and outbound Call Center systems including but not limited to telephone, e-mail, fax, and live chat functions.

Express Employment Professionals —Renton, WA3.8

Work collaboratively with agency personnel, consultants, contractors, regional tolling authorities and other organizations.

FreedomCare —New York, NY4.2

Manage the performance of team members through active motivation, assessing performance, consistent communication, and effective feedback.

Accel Entertainment Gaming —Burr Ridge, IL2.8

Your role includes handling in-bound service calls, troubleshooting, dispatching field personnel, training, coaching, and developing your team, and documenting…

Renewal by Andersen | Esler Companies —Austin, TX3.5

Previous call center coach or supervisor in an Inside Sales Center. Assist staff to deliver the methodology. Base pay plus Performance-based bonus.

Gateway Foundation Inc —Naperville, IL3

Gathers internal and external data to report on the performance, call volume, tracking and conversion rates of incoming calls for review by senior management.

FreedomCare —Remote4.2

Continuously conduct qualitative audits of calls, chatters, call logs, and emails to Caregivers; and effectively provide feedback to ensure that the most…

Nation Safe Drivers —Boca Raton, FL2.4

Implement and optimize the usage of Workforce Management tools to enhance the functionality, streamline operations, and improve efficiency.

BroadPath —Remote2.9

Monitor and evaluate teams calls on a daily/weekly basis. Assists the team with escalated calls as needed. Monitors team chat to answer questions and discuss…

ClearCaptions, LLC —Remote2.7

Supervise and develop a New Hire team of front-line Client Care Specialists (CCS) during their first 60 days of employment. High School Diploma or GED Required.

SIMM Associates, Inc —Newark, DE3.1

Performing queue audits, monitoring collectors, and handling complaint calls. Exceptional interpersonal & communication skills *Strong supervisory experience…

AGR Group Nevada, LLC —Henderson, NV2.8

Bachelor’s degree in Business Administration, Communications, or a related field (preferred). Collaborate with cross-functional teams to implement quality…

MVD Express —Albuquerque, NM2.3

You’re tech-savvy and can quickly pick up new systems. You’re amazing at managing your time and staying organized. Major holidays off, paid holidays.

HopeLink Behavioral Health —Oakton, VA1.7

Receive and respond appropriately to incoming calls from clients, families, law enforcement, and community members alongside volunteers and employees.