20 Best customer care manager jobs (Hiring Now!)

Customer Care Manager
BrightStar Care —Northbrook, IL
After hours: On a rotational basis and as needed, the Customer Care Manager is expected to work on call/after hours (manage incoming calls and field staff…
$50,000 - $55,000 a year
Quick Apply
Customer Success Manager
Omega Optical Holdings —Brattleboro, VT
Ensure best-in-class customer relationship management of named managed accounts such that they should come to see the OOH CST Manager, and available supporting…
$40,000 - $50,000 a year
Quick Apply
11d
Account Manager/Customer Service/Insurance agent Trainee
Arrow Insurance Management, Inc. —Avon, CO
Customer Service Representative for local property/casualty insurance agency. Four day work week or flexible hours in five day week, benefits.
$50,000 - $55,000 a year
Quick Apply
Storm Restoration Representative/ Project Manager/Customer Relations Manager
Candor Construct and Roofing LLC —Lubbock, TX
O Independent nature, self-discipline, and good time management (representatives create and manage their own work schedule). Job Types: Full-time, Part-time.
From $84,000 a year
Quick Apply
16h
Client Service Representative
Portage Path Behavioral Health —Akron, OH
Ability to answer/transfer calls, courteously and professionally without error, relay verbally and/or in writing messages presented over the telephone.
Estimated: $30.3K - $38.4K a year
Quick Apply
17h
Insurance - Licensed Personal Lines Client Advisor
Christie and Associates —Pittsburgh, PA
Maintain insurance license through completing required continuing education. The Client Advisor works with new and existing customers to review coverages and…
$40,000 - $60,000 a year
Quick Apply
Manager, Customer Care
Volaris Group Inc. —Texas
Demonstrate expertise in conveying technical and functional concepts within our software to Customers. Ensure accurate and detailed answers to questions related…
Estimated: $63.6K - $80.6K a year
3h
Customer Experience Manager
Fuse.cloud —Jackson, MS
Cloud, you will play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction to new heights.
$55,000 - $69,000 a year
Quick Apply
2h
Customer Service Manager/Office Assistant
HERO Windows —Broomfield, CO
Post our Hero Home sign in their front yard. Upon installation on a new home, you will drive out to the new home and collect any payments, have any additional…
Up to $40,000 a year
Quick Apply
12h
Manager, Customer Care
AssetWorks —Texas
Demonstrate expertise in conveying technical and functional concepts within our software to Customers. Ensure accurate and detailed answers to questions related…
Estimated: $65.1K - $82.5K a year
6h
Customer Success Manager
Airlock Digital —Remote
Results-driven mindset focused on driving customer success and achieving business goals, with technical proficiency in understanding and articulating software…
$130,000 - $140,000 a year
Quick Apply
2h
Customer Experience Manager
PBI-Gordon Corporation —Shawnee, KS
Agrochemicals, Golf, Lawn/Landscape, Turf, or related field with a distribution focus preferred. Provide strategic leadership and coaching to develop high…
Estimated: $58.9K - $74.6K a year
Quick Apply
9h
Provider and Client Services Manager
Southwest Autism Research and Resource Center —Phoenix, AZ
Complies fully with all medical records and information privacy regulations: local, state, and federal. Excellent verbal & written communication and customer…
$58,000 - $65,000 a year
Quick Apply
10d
Customer Acquisition Manager
Gardener's Supply Company —Burlington, VT
This role will design and implement strategy across paid and search and social channels, display, television and will collaborate with our Social Media…
Estimated: $67K - $84.9K a year
Customer Relations Manager - Remote
Street Legal Products —Remote
Analyze customer service current system and develop new strategies and implementations to achieve goals. We are seeking a dynamic Customer Relations Manager to…
$1,800 - $2,500 a month
Quick Apply
Customer Service/Operations Manager
Grace Manufacturing Inc —Russellville, AR
This role will prioritize competing efforts, own and lead initiatives that cross departments, and provide operational guidance and analytical & consultive…
Estimated: $69.9K - $88.5K a year
Quick Apply
Customer Relations Manager
Adara Home Health —Glencoe, MN
Makes sales calls and group presentations to referral accounts, including large hospitals, skilled nursing facilities, assisted living facilities, physicians…
Estimated: $52.9K - $67K a year
11d
Client Care Manager
Home Instead —Dubuque, IA
Holds a valid driver's license and automobile insurance. We are seeking a Client Care Manager who can work with families to develop solution-based plans…
Estimated: $60.6K - $76.7K a year
Quick Apply
2d
Client Service Manager
Sago —Baltimore, MD
Drive room sales from both new and existing clients by employing strategic communication methods, including calls, emails, and in-person meetings.
Estimated: $46.6K - $59.1K a year
Quick Apply
7d
Office Manager/Customer Service
On the Spot Auto Detailing —Montgomery, AL
On the Spot is a full-service car wash specializing in 100% state of the art equipment and an industry leading focus on quality over quantity.
$14 - $17 an hour
Quick Apply
10h

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Customer Care Manager

BrightStar Care - Northbrook, IL

Quick Apply

Job Details

$50,000 - $55,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Management
Customer service
Caregiving
HIPAA
High school diploma or GED
Supervising experience
Computer skills
Home health
1 year
CNA
Communication skills

Full Job Description

The Customer Care Manager is responsible for managing the daily office tasks through direct support of field staff and coordination of office duties.
The ideal candidate must have demonstrated alignment and experience in successfully living the BrightStar Care Core Values:

Be Open and Honest: Approachable, Fun, Unflappable, Kind, Empathetic
Serve with Passion: Help First, Confident Yet Humble, For the Greater Good, Make a Real Difference
Do the Right Thing: Honest, Ethical, Tell the Truth
Do What You Say: On Time, Finish What You Start, Accountable, Take Responsibility
Make it Great: Continuous Improvement, Exceed Expectations, Bring Out the Best in Others, Detail Oriented

MAJOR DUTIES AND RESPONSIBILITIES

Performs as the lead with customer care process and procedure including the scheduling of direct care staff for private duty and medical staffing clients.
Responsible for managing unstaffed shifts by optimizing caregiver availability to reduce overtime and lost revenue.
Manage large amounts of inbound and outbound calls in a timely manner as point person for client, family, direct care staff and other inquiries.
Supervises, educates and coaches direct care staff in non-clinical matters.
Provides information to be used for statistics, reports, and records for purposes of evaluation and reporting of organization activities.
Oversees the touchpoint process and reports results to leadership.
Assists in the development of organization goals and performance improvement activities.
Assures proper maintenance of records in compliance with Human Resources, local, state, and federal laws.
Assures compliance with all Human Resources, local, state, and federal laws.

REQUIRED QUALIFICATIONS

EDUCATION

High School Diploma or equivalent required

SKILLS/ABILITIES

Minimum of one (1) year of managerial or supervisory experience
Minimum of 2 years of experience in customer service in a doctor’s office, hospital, medical staffing or home health environment
Excellent communication skills with the ability to communicate in a professional, empathetic manner
Experience using computer programs
Problem solver with the ability to be an innovative and creative thinker
Licensed driver with reliable transportation that is insured in accordance with the organization’s requirements.
Clean motor vehicle record, background and criminal record.
Adherence to HIPAA and ability to maintain client confidentiality

In addition, the ideal candidate must be highly organized, a quick learner, have people management skills and solid computer skills.
Strong preference for candidates local to the North Chicagoland Suburbs (Northside Chicago, Northbrook, Evanston, Skokie areas) and should be able to drive to our clients' locations within our covered territories.
Strong preference for Candidates with CNA/Caregiver experience.

WORKING CONDITIONS
This role is located on site in the branch office. Working hours: Monday to Friday, 8.30am - 5pm.
After hours: On a rotational basis and as needed, the Customer Care Manager is expected to work on call/after hours (manage incoming calls and field staff schedules during the hours of 5pm - 8.30am Mon to Friday and all hours during the weekend)

PHYSICAL REQUIREMENTS

The ability to remain in a seated or standing position for long periods of time.
Visual and hearing acuity.

BrightStar Care offers a generous benefits package including 401k, Health Insurance, Dental and Vision Insurance and PTO days.

Quick Apply

customer care manager jobs

Customer Care Manager

Customer Success Manager

Account Manager/Customer Service/Insurance agent Trainee

Storm Restoration Representative/ Project Manager/Customer Relations Manager

Client Service Representative

Insurance - Licensed Personal Lines Client Advisor

Manager, Customer Care

Customer Experience Manager

Customer Service Manager/Office Assistant

Manager, Customer Care

Customer Success Manager

Customer Experience Manager

Provider and Client Services Manager

Customer Acquisition Manager

Customer Relations Manager - Remote

Customer Service/Operations Manager

Customer Relations Manager

Client Care Manager

Client Service Manager

Office Manager/Customer Service

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