Office Manager/Executive Assistant (On the Spot)
Skills and Qualifications
- A strong attention to detail to ensure tasks and services are completed thoroughly and correctly
- Personable and friendly demeanor with an inclusive worldview
- Strong written and verbal communication skills to assign appointments, delegate tasks, receive instructions and handle/transact vendor contracts, among other tasks
- Organizational skills and the ability to properly prioritize tasks to fulfill a wide variety of operational needs
- Flexibility to adjust to new tasks and duties should company or store needs change
- Strong interpersonal skills to interact positively with all employees and customers
- Leadership ability to manage challenges and oversee employees
Essential Job Duties
- Responsible for the supervision and overall function of store customer service; including but not limited to, appointment setting, membership sign-up, member relations, customer satisfaction, and damage claims.
- Will maintain a clean and uncluttered office and customer-facing environment
- Handle a variety of tasks including store errands, research, invoices, sourcing, and short-distance transportation of personnel or vehicles.
- Keep paperwork/digital files organized and secured
- Develop and maintain a professional culture among customer facing staff
- Conduct phone interviews/screenings
- Maintain strong social media presence for the store and company
- Responsible for taking “minutes” during management-level meetings
- Schedule customer-service staff
- Maintain Accounts Receivables, Accounts Payable accounts and Cash Handling procedures to company standards
- Follow and enforce company SOPs
- Recognize and proactively manage potential problems (associate safety, customer, facility, etc.), including escalating to next level as necessary
- Ensure controllable expenses are within acceptable guidelines
Physical Requirements
The environment can vary throughout the day ranging from quiet office to moderately noisy store and noisy backroom and tunnel. Proper hearing protection will be provided at all times. The majority of your time will be spent in a climate controlled environment but certain tasks may be semi-exposed or fully-exposed to the outside environment. Most tasks will require the use of computers and phones. This job may require lifting up to 25lbs and long periods of standing or sitting at a desk. This role requires the safe and licensed operation of a variety of customer and store vehicles.
About On the Spot
Come join On the Spot as we make history and shake-up the car wash industry!
On the Spot is a full-service car wash specializing in 100% state of the art equipment and an industry leading focus on quality over quantity. Unlike express washes, we ensure our vehicles are clean; inside and out. We’re here to make our customer’s vehicle look brand-new and have a wide range of services to meet their needs. From upholstery and leather repair to tinting and PPF, On the Spot has the resources and expertise to be your one-stop shop for keeping your vehicle looking like it just rolled off the lot.
On the Spot has been a leader in the detail and full service market for over a decade, and with our new expansion we’re prepared to set the mold for the future of the industry. With a combined focus on customer experience and quality of service; we’re set to change what people believe a car wash experience should be.
Why Join?
The car wash industry is rapidly growing. With the rise of subscription-based memberships car washes’ market size has grown to over $30 Billion. With On the Spot you will have a unique opportunity to gain skills and knowledge in an explosive industry though a company in the forefront of innovation and technology. Gain valuable skills that set you apart from the competition in a fun and totally unique environment. At On the Spot we believe in a team environment built on trust and ability. Our leaders are here to guide and support you not to punish or micro-manage. We’re here to make history and we want YOU to be a part of it!
Job Type: Full-time
Pay: $14.00 - $17.00 per hour
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
People with a criminal record are encouraged to apply
Ability to Relocate:
- Montgomery, AL 36117: Relocate before starting work (Required)
Work Location: In person