20 Best customer care manager jobs (Hiring Now!)

Assistant Support Manager for Exciting Startup
Dealr, Inc. —Loveland, CO
This includes providing feedback on internal software and processes as well as our software offerings and being able to proficiently communicate technical…
$65,000 - $75,000 a year
Customer Service Account Manager
RC Brayshaw & Company —West Lebanon, NH
You must be able to handle a variety of office responsibilities including scheduling and customer workflow.
$18 - $19 an hour
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Training Manager
GPO Federal Credit Union —New Hartford, NY
Valid driver’s license and reliable transportation. Design and develop training programs, including onboarding, technical skills, soft skills, leadership…
$58,523.11 - $71,563.00 a year
Customer Care Manager
NY Mobile —Remote
Advanced troubleshooting and multi-tasking skills. Adhere to and manage the approved budget. Take ownership of customers issues and follow problems through to…
$65 - $70 an hour
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1d
Commercial Insurance Customer Service Rep
Chaney & Karch Insurance Group —Centralia, IL
An applicant with insurance experience and licensed is preferred but would be willing to train the right candidate._.
$15 - $21 an hour
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Supervisor, Customer Svc-Cash Support
Signature Healthcare —West Bridgewater, MA
Working with SMG leadership, s/he will implement Lean practices throughout the service line; establish operational goals, objectives and budgets for the service…
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Customer Success Manager
DriveCentric —St. Louis, MO
In addition, after your 1 year anniversary, you will be eligible for a 10% share of the dividend income and you will receive your first bonus the following…
$50,000 - $60,000 a year
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Client Services Regional Coordinator - Prevention Eviction Specialist
Catholic Charities of Los Angeles, Inc. —Long Beach, CA
A valid driver’s license and reliable transportation are essential. Must have a valid driver’s license & reliable transportation.*.
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Bilingual Inside Sales, Customer Service, and Store Manager
Hoagland Meat —Homedale, ID
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$45,000 - $60,000 a year
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Customer Care Supervisor
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Customer Care Manager (Procurement & AP)
Case Western Reserve University —Cleveland, OH
Education: Bachelor’s degree in related field,. Maintain knowledge of all applicable federal, state and, local regulations governing purchases and contracts…
From $39,077.80 a year
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Assistant Manager, Customer Operations (Old Navy)
Old Navy —Albany, OR
Good understanding of concepts and procedures within own subject area. Strength in driving metrics to deliver results that will meet or exceed business goals.
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4d
Client Manager - Employee Benefits Insurance
The Plexus Groupe —Chicago, IL
State Life and Health Producers license is required; industry professional designation a plus. Life and Health Producers license (Preferred).
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Customer Success Manager
Talentronic —Seattle, WA
You’ll be the welcoming committee, orchestrating a smooth transition from sale to implementation. Monitoring customer usage and health metrics, you’ll identify…
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Customer Care Supervisor
America's Electric Cooperatives —Remote
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Customer Care Manager
Performing Arts Consultants —Township of Brick, NJ
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Virtual Call Center Manager
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Field Services Project Manager and Customer Support
Victory Energy Operations, LLC —Collinsville, OK
Manage the field activities as it relates to warranty repair, installation of new field equipment, and installation of the new field piping projects.
$65,000 - $85,000 a year
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Manager of Customer Operations
Eventeny —Remote
Bachelor’s or Master’s degree in business, or a related field (MBA preferred). Eventeny considers qualified applicants with criminal histories, consistent with…
$80,000 - $100,000 a year
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1d
Customer Service Manager
E. S. Kluft & Company —Rancho Cucamonga, CA
As a key team member, you will develop and implement strategies to ensure exceptional customer service, resolve customer complaints, and drive continuous…
From $90,000 a year
Quick Apply

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Assistant Support Manager for Exciting Startup

Dealr, Inc. Loveland, CO

Apply Now

Job Details

Full-time $65,000 - $75,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Work from home
Vision insurance
Flexible schedule

Qualifications

Live chat
Google Suite
Operating systems
Management
Computer Science
Management Information Systems
Customer service
Windows
3 years
High school diploma or GED
Bachelor's degree
Team management
Computer Information Systems
IT
Computer skills
Customer support
Typing
Leadership
2 years
Communication skills
Dealership experience
Teaching
Negotiation

Full Job Description

Assistant Support Manager

We are looking for the next amazing addition to our team! Dealr, Inc. is an advanced, forward-thinking SaaS company for independent automotive dealerships. We provide dealr.cloud, an all-in-one management solution and we are revolutionizing the industry. We’re rapidly building our team and are pushing hard for continued, rapid overall growth for the company and out-of-state movement for the software. Check out our product and website at https://dealr.cloud

Based in Colorado, our team is passionate, talented, and customer-focused. Dealr, Inc. is a young company and we are excited to have a culture that works hard but still knows how to have a sense of humor. This is a fun, fast-paced environment, and we are looking for people who are excited to grow with us.

Our Assistant Technical Support Manager will take a leadership role in the daily operations of the dealr.cloud support team. Your primary responsibility is to ensure that our clients are properly set up for long-term success as we continue to expand the company and to assist the dealr.cloud support team in doing the same. You will work in our offices to remotely support new and existing clients. Under the general direction of the Client Success Manager, the Assistant Technical Support Manager will provide day-to-day assistance for the support team members in the areas of customer service, client retention, and resolution of technical support issues. This role is customer-service oriented and the ideal candidate will be proactive in anticipating issues, researching solutions, and resolving problems.

Our ideal candidate is an innovator and driver of change, is a superhero when it comes to collaborating, and thinks about how new technologies and strategic thinking can change the game…any game. This person has previous IT customer service/support experience, management experience, excellent communication skills, and is a natural problem solver and a quick learner. If you have the agility to focus on customer service AND solve complex problems, then read on!

What you’ll do:

Manage Daily Activities of the Technical Support Team: Coordinate schedules, verify time clocks, manage the ticketing queue (Intercom), assign or reassign tickets as needed, and delegate customer service duties to appropriate team members to ensure smooth operations.
Support Management: Support the Client Success Manager and VP of Client Success in daily operations and larger projects as needed.
Direct Customer Interaction: Work directly with end customers, third-party vendors, and partners as needed.
Handle Real-Time Client Escalations: Act as the initial point of contact for all client escalations, ensuring quick and effective resolution through excellent negotiation and listening skills.
Manage Proactive Retention Projects: Enroll support team members in actively engaging with proactive retention efforts to increase usage, adoption of features, and customer satisfaction.
Train and Empower Team Members: Provide ongoing, real-time training and support, fostering an environment of growth and mastery over the Dealr product suite. Assist team members experiencing difficulties by providing active peer coaching/training on operational tasks and soft skills, including call reviews and messaging audits.
Participate in Weekend On-call Rotation: Provide support to customers facing emergency, time-sensitive issues.
Safeguard Team Alignment: Ensure team alignment with stated goals, guidelines, and objectives. Lead by example in upholding company policies, standards, and values.
Feedback and Process Improvement: Regularly provide feedback to the Client Success Manager. Work closely with decision-makers and other departments to regularly identify, recommend, develop, and implement process and systems improvements to enhance the customer experience and drive team efficiency. This includes providing feedback on internal software and processes as well as our software offerings and being able to proficiently communicate technical status to non-technical sales, and management personnel.
Special Projects & Additional Responsibilities: Take ownership of and/or assist with special projects as assigned, as well as additional responsibilities as necessary.

Who you are:

A Great Communicator: Your active listening, negotiation, and teaching skills are exceptional. You are comfortable talking on the phone, writing emails, and responding professionally to text messages. You can convey ideas efficiently and succinctly. You rarely get tripped up when speaking to someone, no matter the situation. Conflict resolution comes naturally to you.
A Creative Problem Solver: You can work yourself out of just about any problem and use any and all tools at your disposal to do so. You think quickly on your feet and can foresee multiple solutions to a problem in order to execute on the best one.
Tech Savvy: You have a wide range of experience with different types of technology and an aptitude for mastering new software and systems faster than you can say gigabyte.
A People Person: You find it easy to make connections with others and can’t imagine a job without human-to-human contact.
A Master Multitasker: You’ll be working with multiple teams, juggling client needs and deadlines, managing metrics, reviewing accounts, and working with multiple support tools. Prioritizing could be your middle name.
Always Putting Customers First: You value putting the customer first to ensure their long-term success and are willing to go above and beyond to do so.
Super Teachable and Flexible: Dealr.cloud is a comprehensive system, and new changes and updates happen frequently to stay relevant. You can learn quickly, adapt to new ideas, and take feedback so you can help our customers and our company succeed.

Requirements & Experience

Typing 40+
High School Diploma or GED required
Bachelors degree in Computer Science, Computer Information Systems, Management Information Systems, or related field or other additional education is a plus
3 years of verifiable, progressive, professional IT work experience
3 years of customer support background with increasing team responsibility
Minimum 2 years experience leading and managing a team, delegating tasks, and directing projects to completion demonstrated by previous professional success
Thorough knowledge of personal computer operating systems, and software packages including Mac and Windows operating systems, G-Suite, databases, e-mail, and other programs including cloud-based applications and services
Ability to define technical problems, analyze root cause problems, research possible solutions, and execute corrective action and/or implement solutions in support of department and company goals with minimal to no guidance or assistance
Ability to read, write, analyze, and interpret general business documents, professional journals, technical procedures, or governmental regulations
Excellent verbal, written, analytical, presentation, and interpersonal skills, and the ability to draft coherent and effective business correspondence
Ability to work independently and as a team member under tight deadlines and changing priorities
Ability to prioritize and handle multiple tasks simultaneously
Demonstrated perseverance when resolving customer requests
An aptitude for learning and sharing knowledge with others
Prior experience walking customers through technical solutions via phone conversation, chat, and email preferred
Vehicle Dealership experience a plus
Your talents! If you don’t meet 100% of the qualifications above, tell us in your cover letter why you’d be a fit for this role

The typical work schedule will be Monday-Friday 8:00 - 5:00 with the possibility of additional hours and flexibility when necessary (1-hour lunch break daily).

Hybrid Work from Home Schedule(after initial 30 days)

We provide a 3-2 hybrid work model in which employees are given the opportunity to work from home for up to two days per week.
The designated days are Tuesday & Friday

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience level:

3 years

Shift:

8 hour shift

Weekly day range:

Monday to Friday

Ability to Relocate:

Loveland, CO 80537: Relocate before starting work (Required)

Work Location: In person

Apply Now

customer care manager jobs

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Bilingual Inside Sales, Customer Service, and Store Manager

Customer Care Supervisor

Customer Care Manager (Procurement & AP)

Assistant Manager, Customer Operations (Old Navy)

Client Manager - Employee Benefits Insurance

Customer Success Manager

Customer Care Supervisor

Customer Care Manager

Virtual Call Center Manager

Field Services Project Manager and Customer Support

Manager of Customer Operations

Customer Service Manager

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