20 Best technical support engineer jobs in Brooklyn, NY (Hiring Now!)

HelpDesk/ Desktop Support Technician
Experis —Brooklyn, NY
A Baccalaureate Degree in relevant field from an accredited college or university. Management, Public Administration, Accounting or relevant field from an…
$30 an hour
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1d
Tech Support Analyst
The National September 11 Memorial & Museum —New York, NY
Proven ability to communicate technical information both verbally and in writing to technical, non-technical, and senior management staff.
$62,400 - $65,000 a year
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Tier II Technical Support
SecValMSP,LLC —Oradell, NJ
Interacts with call center agents, office staff, and remote and home workers via calls, chat, and electronic form, regarding IT issues and queries.
$50,000 - $68,000 a year
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Entry Level Technical Support
LTS Associate Inc. —Port Washington, NY
A bachelor’s degree in Computer Science, Physics, IT / Network, Engineering, or related field. Ability to communicate clearly, concisely, and professionally in…
$38,000 - $54,000 a year
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13d
Software Support Technician
Celerant Technology Corp —Iselin, NJ
Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues. Help desk: 1 year (Preferred).
$40,000 - $50,000 a year
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IT Managed Service Provider
QUALITECH COMPUTERS —Staten Island, NY
Looking for an experienced managed service provider with experience in RMM, Microsoft cloud services including Sharepoint management, ability to troubleshoot…
$20 - $47 an hour
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2d
Desktop Support Level 2-NYC-Hybrid
Sun River Health —New York, NY
\*Must have reliable transportation and valid drivers license\*. Must be willing to undergo drivers license check. Assists with all hardware deployment steps.
$23.00 - $28.75 an hour
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IT Assistant Part- Part time 6-8am or 7-9am,6 hrs per week 实习 Near Time Square
Dragon Bridge —New York, NY
Ability to drive, and own valid driver license. The company provides a wide spectrum of outsourcing services across disciplines of strategy, AMS, IT Support, IT…
$20 - $25 an hour
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8d
Lead Install Technician: Audio Video IT
Minerva Audio Visual, Inc. —New York, NY
If you are an experienced AV / IT installation technician and have expertise in AV & IT system installation, engineering, audio, video, IT, networking or…
$25 - $55 an hour
Quick Apply
2d
Application Support Analyst
Tandym Group —Glen Rock, NJ
You are able to interact effectively with both technical and non-technical users. Interpret, author and update technical and user documentation as needed.
$70,000 - $90,000 a year
5d
IT Support Technician
Crosby Hotel LLC —New York, NY
Provide onsite technical assistance to 3 NYC Hotels, Offices and New Jersey Warehouse. Troubleshoot and resolve hardware, software, and networking issues with…
$65,000 a year
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1d
Support Associate (Level 1 Helpdesk Support)
Lyra Technology Group —New York, NY
You will work as a team to handle incoming support requests and communicate with our clients. Staying current with our technology standards, tools and methods,…
$70,000 - $75,000 a year
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Support Desk - Contractor (Remote)
ExecOnline —New York, NY
Be well versed and comfortable with email and phone etiquette in challenging and time-sensitive situations for users or those with lesser technical fluency.
$20 an hour
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Technical Customer Support Team Lead
EliseAI —New York, NY
Confidently handle phone calls and solve escalated tickets, acting as a player-coach to your team. Communicate promptly with clients to grasp their issues,…
$140,000 - $170,000 a year
Quick Apply
8d
IT Help Desk Technician
Intellipro Group Inc —New York, NY
Answer and appropriately handle incoming customer support requests via phone, ServiceNow, e-mail, and in-person requests. Pay Rate - $29.33/hr*.
$29.33 an hour
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1d
Tier 1 Customer Support -(Part-Time Contractor)- Remote
ExecOnline —New York, NY
Accurately identify and troubleshoot technical and non-technical issues in a timely manner for a global set of users with diverse environments and scenarios.
Estimated: $43K - $54.5K a year
Quick Apply
Technical Support Engineer
Semgrep —New York, NY
Contribute to building up a best-in-class technical support function, including contributing to our documentation and writing knowledge base articles, writing…
$92,000 - $125,000 a year
Quick Apply
Freelance IT and Network Support Engineer
Tech Domain —New York, NY
Professionally trained & certified in IT Infrastructure Library & Windows Server Administration and also has a sharp focus on utilizing the programming…
$25 - $35 an hour
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3h
IT Support II
Solarus Technologies —New York, NY
Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
$60,000 - $70,000 a year
Quick Apply
2d
Cashier/Customer Service
Brodwaycare Pharmacy —Brooklyn, NY
Duties: - Greet customers warmly and assist them with their inquiries and purchases - Operate cash registers and handle transactions accurately - Maintain a…
$16 - $20 an hour
Quick Apply
22h

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HelpDesk/ Desktop Support Technician

Experis - Brooklyn, NY

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Job Details

Contract $30 an hour 1 day ago

Qualifications

Desktop support
ITIL Certification
Operating systems
Software troubleshooting
Customer service
iOS
Windows
Microsoft Office
Master's degree
Bachelor's degree
Master of Management
Computer hardware
Computer networking
ServiceNow
Computer skills
Business Administration
1 year
Communication skills

Full Job Description

Helpdesk/ Desktop Support Technician
100% on site - 6 months assignment with possibility of extension.
Location: Ocean Pkwy Brooklyn New York 11235 United States
Hourly rate 30.00
Position is not open for corp. to Corp.

Job Summary:
The position will report to a UC Assistant Director.
The position provides administrative support, optimization, administration, and technical documentation for either a localized site and/or enterprise network system.
The person in this position will oversees daily support for Unified Communications technologies and will proactively Identifies issues that are often difficult to detect and performs root cause analysis in finding resolution to Unified Communications systems failures or faults. Responsible for managing major projects that impact multiple facilities, clinics, and the availability of mission-critical IT services.
The Desktop Support Technician will serve as front-line, level 1, IT support, which includes seven hospital networks and the corporate office.
Monitor and answer the Service Desk phone, e-mail message queues, and auto-triggered request queues during their assigned tour (I, II or III). Provide support and customer service to users, promote and / or escalate problem, incident, and request action items.
Provide real-time Service Desk coverage to meet and exceed service level requirements and end-user expectations.

General tasks and responsibilities will include:

Hands on experience in architecture/design, implementation & administration of Unified Communications systems.
Mobile device procurement iPhone, iPad, and Samsung devices.
Working with Telecom carriers during implementations and outages.
Perform monthly invoice analysis, validation, and payment approval on all land, long distance, data, and wireless invoices to ensure compliance with vendor contracts.
Perform bimonthly mobile device audits to determine if we should select a more cost-effective plan, or need to update our mobile catalog, and communicate concerns to managers.
Track and resolve billing disputes/discrepancies with various carriers, present escalation issues, status reports and findings to Director.
Manage mobile phone recycle and inventory program.

Manage paging systems and equipment (Beepers)
Assist in facility’s Send Word Now notifications and systems update.
Research past due balances to ensure they are cleared in a timely manner, and ensure credits are received and applied.
Maintain an accurate inventory of all telecom circuits, numbers, and equipment.
Work directly with vendor to resolve claims in an accurate and timely manner.
Assist in configuring and installing various CISCO IP Phone models on CUCM various versions.
Day to Day maintenance Cisco Unified Contact Center
Assist in configuring Agents IP Phones for extension mobility allowing access to the system from all available desktops and IP phones.
Assist in configuring and installing various CISCO IP Phone models on CUCM various versions.
Perform move adds and changes on Cisco Unity Connection
Assist in configuring Agents IP Phones for extension mobility allowing access to the system from all available desktops and IP phones.
Attend all Telecommunications and HHC training (VoIP, Media, Breakthrough, Computer training and Customer Service Training)
Perform other duties as assigned.
Minimum Qualifications:
Experience providing support of computer hardware, operating systems, networks, and applications
Experience installing and configuring computer desktops, laptops, printer, mobile devices and software.
Experience troubleshooting and resolving computer and network issues in a multi-office work environment
Participate in the implementation of new hardware and products to ensure the application meet the business requirements and the team is trained in their use
Excellent problem-solving skills
Strong communication skills
Hardware and Software troubleshooting
Customer service focused.
Experience controlling IT inventory, assets, and deployed software.
Experience providing accurate and detail documentation of resolution in the Service Now Ticketing system.
Desire to continually learn new technologies and products.
Prior experience with ServiceNow ticketing system
Demonstrated experience diagnosing and resolving unique, nonrecurring problems associated with application software and operating systems, determining the source of problems and detailing their level, priority and nature.
Manage level 1 and 1 1/2 service Incidents/requests from report to resolution.
Provide support and services to users, seeking to resolve as many calls as possible at level 1 and 1 1/2; Provide customer with a single point of contact for Service Desk activities, for problems, incidents and request items
Contribute to the continuous process improvement of the Service Desk Area
Remain technically knowledgeable and current on all Service Desk tools in use in the Data Center such as ServiceNow performance monitoring tools.
Receive, prioritize, document, and actively resolve end user help requests.
Triage requests to ensure accurate transfers and escalation, per service level agreements (SLA)
Track open tickets and monitor ticket progress per SLA, close ticket items when resolve.
Follow escalation and paging procedures to ensure SLAs are being met.
Provide support and services to users, seeking to resolve as many calls as possible at level 1:
Provide support for issues related to password resets, MS Office, Windows, as well as some issues Provide customer with a single point of contact for Service Desk activities, for problems, incidents and request items
Provide a positive experience to clients through meeting and exceeding customer expectations, and engendering confidence that requests will be resolved.
Participate in special projects as needed and perform other duties as assigned.
Must be able to work independently as well as work as part of a fast-moving team.
Must be able to work at various locations, when necessary, along with working various shifts.

Other Preferred Skills:

Excellent Customer Service experience
Knowledge and experience installing and configuring Windows 7 & 10 desktops in an enterprise environment.
Excellent verbal and written communication skills
Experience in desktop support and wireless network technologies
Ability to work on multiple projects simultaneously.
ITIL Certification a plus
Capable of lifting and installing equipment up to 50 lbs.
Equipment/Machines Operated:
General Office equipment (computer, scanner, printer, phones)
Extensive experience supporting Microsoft Operating Systems and Office Suite
Experience supporting and setup of Droid, iOS, and other PDA devices.
Experience supporting internal clients remotely via Remote Control tools such as WebEx and RDP
Experience imaging and deploying new and replacement laptop and desktop equipment.

Educational Level:

A Baccalaureate Degree in relevant field from an accredited college or university
One year of experience in a business, government, hospital, educational institution or non-profit organization in analysis, development and implementation of systems, methods and procedures, management information development and data coordination.

Familiarity with EDP applications and data processing programs; or,
A Master’s Degree in Management, Business Administration, Hospital Administration
Management, Public Administration, Accounting or relevant field from an accredited college or university; or,
A satisfactory combination of education, training, and experience.

Quick Apply

technical support engineer jobs in Brooklyn, NY

HelpDesk/ Desktop Support Technician

Tech Support Analyst

Tier II Technical Support

Entry Level Technical Support

Software Support Technician

IT Managed Service Provider

Desktop Support Level 2-NYC-Hybrid

IT Assistant Part- Part time 6-8am or 7-9am,6 hrs per week 实习 Near Time Square

Lead Install Technician: Audio Video IT

Application Support Analyst

IT Support Technician

Support Associate (Level 1 Helpdesk Support)

Support Desk - Contractor (Remote)

Technical Customer Support Team Lead

IT Help Desk Technician

Tier 1 Customer Support -(Part-Time Contractor)- Remote

Technical Support Engineer

Freelance IT and Network Support Engineer

IT Support II

Cashier/Customer Service

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