20 Best technical support jobs in Brooklyn, NY (Hiring Now!)

Tech Support Analyst
The National September 11 Memorial & Museum —New York, NY
Proven ability to communicate technical information both verbally and in writing to technical, non-technical, and senior management staff.
$62,400 - $65,000 a year
Quick Apply
Onsite Technical User Support L2
Nesco Resource, LLC —Roslyn, NY
Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, video-conference devices, phones,…
$20 - $26 an hour
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14d
IT Managed Service Provider
QUALITECH COMPUTERS —Staten Island, NY
Looking for an experienced managed service provider with experience in RMM, Microsoft cloud services including Sharepoint management, ability to troubleshoot…
$20 - $47 an hour
Quick Apply
2d
Software Support Technician
Celerant Technology Corp —Iselin, NJ
Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues. Help desk: 1 year (Preferred).
$40,000 - $50,000 a year
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Desktop Support Level 2-NYC-Hybrid
Sun River Health —New York, NY
\*Must have reliable transportation and valid drivers license\*. Must be willing to undergo drivers license check. Assists with all hardware deployment steps.
$23.00 - $28.75 an hour
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IT Assistant Part- Part time 6-8am or 7-9am,6 hrs per week 实习 Near Time Square
Dragon Bridge —New York, NY
Ability to drive, and own valid driver license. Able to understand common IT hardware equipment and software systems. Job Type: Part time / Internship.
$20 - $25 an hour
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8d
IT Help Desk Technician
Intellipro Group Inc —New York, NY
Answer and appropriately handle incoming customer support requests via phone, ServiceNow, e-mail, and in-person requests. Pay Rate - $29.33/hr*.
$29.33 an hour
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2d
Support Associate (Level 1 Helpdesk Support)
Lyra Technology Group —New York, NY
You will work as a team to handle incoming support requests and communicate with our clients. Staying current with our technology standards, tools and methods,…
$70,000 - $75,000 a year
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IT Support Technician
Crosby Hotel LLC —New York, NY
Provide onsite technical assistance to 3 NYC Hotels, Offices and New Jersey Warehouse. Troubleshoot and resolve hardware, software, and networking issues with…
$65,000 a year
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1d
Freelance IT and Network Support Engineer
Tech Domain —New York, NY
Professionally trained & certified in IT Infrastructure Library & Windows Server Administration and also has a sharp focus on utilizing the programming…
$25 - $35 an hour
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4h
Consumer Helpdesk Specialist I (remote)
WS Audiology Americas —Woodbridge, NJ
Bachelor's (preferred) or equivalent combination of education and at least 2 years of technical consumer helpdesk support experience.
Estimated: $47.9K - $60.7K a year
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Computer Support Specialist
Staff Today Inc —New York, NY
IT customer support and training ·Computer installation, diagnosis and repair ·Network & standalone printer installation, diagnosis & repair.
$24 an hour
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6d
Technical Customer Support Team Lead
EliseAI —New York, NY
Confidently handle phone calls and solve escalated tickets, acting as a player-coach to your team. Communicate promptly with clients to grasp their issues,…
$140,000 - $170,000 a year
Quick Apply
8d
Support Desk - Contractor (Remote)
ExecOnline —New York, NY
Be well versed and comfortable with email and phone etiquette in challenging and time-sensitive situations for users or those with lesser technical fluency.
$20 an hour
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Software Customer Support Specialist
CentralReach —Holmdel, NJ
College degree and/or technical support and technical troubleshooting experience. Familiarity with the field of ABA is a plus.
Estimated: $44.1K - $55.9K a year
Quick Apply
Cybersecurity Analyst/ Desktop Support
NYC Careers —New York, NY
In addition, twenty-four (24) credits from an accredited college or graduate school in cyber security, network security, computer science, computer programming,…
$59,314 - $69,781 a year
2h
Tier 1 Customer Support -(Part-Time Contractor)- Remote
ExecOnline —New York, NY
Accurately identify and troubleshoot technical and non-technical issues in a timely manner for a global set of users with diverse environments and scenarios.
Estimated: $43K - $54.5K a year
Quick Apply
Desktop Support Technician
AIT Global —New York, NY
High school diploma or equivalent; technical certifications or associate's degree in a related field preferred. Customer support: 1 year (Preferred).
$32 - $35 an hour
Quick Apply
11d
IT Support II
Solarus Technologies —New York, NY
Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
$60,000 - $70,000 a year
Quick Apply
2d
IT Support Administrator
Cineverse —New York, NY
Setup audio/video for conference rooms and video conference-based (Zoom). The successful candidate will have a positive and proactive approach with a strong…
$20 - $30 an hour
Quick Apply
6d

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Tech Support Analyst

The National September 11 Memorial & Museum - New York, NY

Quick Apply

Job Details

Full-time $62,400 - $65,000 a year

Benefits

Health insurance
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

Microsoft Windows Server
Operating systems
Management
iOS development
IIS
iOS
Microsoft SQL Server
Visio
Windows
Microsoft Office
DHCP
Bachelor's degree
Computer networking
Mac OS
IT
Linux
1 year
Microsoft Project
Communication skills
Microsoft Intune
Active Directory
Intune
Mobile devices

Full Job Description

POSITION OVERVIEW

The Tech Support Analyst will join the Help Desk to support the organization’s information technology infrastructure operations. This will include managing, administrating, and monitoring all business systems and aiding the organizational staff with technology needs and Visitor Services, Retail, and Audio Guides operations.

ESSENTIAL FUNCTIONS

Ensures the successful operation of the corporate helpdesk, including incident management and reporting, adheres to service level agreements (SLAs), and interfacing with management across all levels, setting and fulfilling outstanding customer service expectations, timely communications, root-cause analysis, performance, and process improvement and frequent statistical performance monitoring and reporting.
Must be proficient in systems & application use to include (not limited to) Microsoft 365 platform, Microsoft Office, Microsoft Visio, Microsoft Project, Mobile Device Management, Application packaging, Mac OS, iOS, Windows OS, Linux OS. Manage and maintain a positive security posture for software and OS versions across the enterprise, including monthly compliance reporting.
Installs, configures and manages Windows desktop workstations that include desktop and laptop computers.
Supports and maintains a fleet of 700+ Apple iPod/Apple iPhones touches to deliver in museum audio guide and therefore requires the ability to work with mobile devices and mobile management system (Intune) and custom iOS application.

QUALIFICATIONS/SKILLS/REQUIREMENTS

Bachelors degree in computer information systems, engineering, or a related field required.
Knowledge and experience with mid to large-scale information systems and technologies.
Experience with multiple network and desktop operating systems including Windows, LINUX, and Mac OS.
Minimum 1 -2 years IT experience.
Proven ability to communicate technical information both verbally and in writing to technical, non-technical, and senior management staff.
Background and/or understanding of Microsoft technologies including Microsoft Office 365, Active Directory, SQL Server, Group Policies, Windows Server 2012/2016, IIS, DHCP, WINS.

Note: Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The National 9/11 Memorial & Museum may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

REQUIRED SUPPORT FOR ORGANIZATIONAL EVENTS

Participate in the Annual 5K Fundraiser and September 11th Commemoration.
Assist with other special projects and events in support of the 9/11 Memorial & Museum mission, as assigned

HOW TO APPLY

Include job title in the email subject field.
Please indicate the location where job posting was seen.
Please submit a resume to 911mmitjobs@911memorial.org

PHYSICAL DEMANDS/WORK ENVIRONMENT

The physical demands and work environment described in this job description are representative of those that the employee will encounter and are expected to meet to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to see, be mobile, and have the ability for 2-way communication with the public and staff.

The work environment is an indoor, climate-controlled office environment comprised of cubicles, walled-offices and group conference rooms. The noise level in the office environment is usually low. Employees will be required to comply with the organizational Health and Safety Plan. Minimal travel is required.

This job description is a descriptive list of the responsibilities and qualifications associated with this position and is not intended to be all inclusive. Employees are expected to also perform other business-related duties as assigned by the supervisor or other management.

The organization reserves the right to change, modify, or reassign job responsibilities, duties, and scheduled work hours as per business needs.

The National September 11 Memorial and Museum (9/11 Memorial & Museum) is an equal opportunity employer. Applicants who meet the qualification requirements of the role will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The National September 11 Memorial & Museum (9/11 Memorial & Museum) is committed to an organizational culture that supports and reinforces our values regarding diversity, equity, inclusion, and accessibility (DEIA). We seek to build a collaborative, open, and equitable space where staff want to be, knowing that their contributions, professional expertise, and distinct voices are valued and respected. We encourage and celebrate an inclusive environment where candor and participation, when it comes to sharing ideas and collaborative problem-solving, are welcomed regardless of one’s role at the Museum or background.

Reasonable accommodation may be made for qualified candidates, during the interview process, to enable individuals with disabilities an opportunity to interview.

Job Type: Full-time

Pay: $62,400.00 - $65,000.00 per year

Benefits:

Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Retirement plan
Vision insurance

Schedule:

Monday to Friday

Work Location: In person

Quick Apply

technical support jobs in Brooklyn, NY

Tech Support Analyst

Onsite Technical User Support L2

IT Managed Service Provider

Software Support Technician

Desktop Support Level 2-NYC-Hybrid

IT Assistant Part- Part time 6-8am or 7-9am,6 hrs per week 实习 Near Time Square

IT Help Desk Technician

Support Associate (Level 1 Helpdesk Support)

IT Support Technician

Freelance IT and Network Support Engineer

Consumer Helpdesk Specialist I (remote)

Computer Support Specialist

Technical Customer Support Team Lead

Support Desk - Contractor (Remote)

Software Customer Support Specialist

Cybersecurity Analyst/ Desktop Support

Tier 1 Customer Support -(Part-Time Contractor)- Remote

Desktop Support Technician

IT Support II

IT Support Administrator

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