20 Best customer care manager jobs (Hiring Now!)

Customer Acquisition Manager
Gardener's Supply Company —Burlington, VT
This role will design and implement strategy across paid and search and social channels, display, television and will collaborate with our Social Media…
Estimated: $68.1K - $86.3K a year
Commercial Insurance Customer Service Rep
Chaney & Karch Insurance Group —Centralia, IL
An applicant with insurance experience and licensed is preferred but would be willing to train the right candidate._.
$15 - $21 an hour
Quick Apply
9d
Training Manager
GPO Federal Credit Union —New Hartford, NY
Valid driver’s license and reliable transportation. Design and develop training programs, including onboarding, technical skills, soft skills, leadership…
$58,523.11 - $71,563.00 a year
Bilingual Inside Sales, Customer Service, and Store Manager
Hoagland Meat —Homedale, ID
Answering calls from clients to adjust their subscriptions, manage deliveries, and handle questions, concerns, or complaints.
$45,000 - $60,000 a year
Quick Apply
Client Service Coordinator
KANDU Industries, Inc —Milton, WI
Possession of a vehicle with a valid driver’s license and insurance. Qualifications: *3-5 years experience working with disabled or disadvantaged populations,…
$16 an hour
Quick Apply
11d
Client Manager - Employee Benefits Insurance
The Plexus Groupe —Chicago, IL
State Life and Health Producers license is required; industry professional designation a plus. Life and Health Producers license (Preferred).
Estimated: $79.8K - $101K a year
Quick Apply
Customer Experience Manager - Stevens Pass, WA
Interstate Parking Company —Leavenworth, WA
This role is charged with managing parking operations and creating a world-class customer experience for our clients and guests.
Estimated: $56.6K - $71.6K a year
Quick Apply
Customer Success Manager
Talentronic —Seattle, WA
You’ll be the welcoming committee, orchestrating a smooth transition from sale to implementation. Monitoring customer usage and health metrics, you’ll identify…
$50,000 a year
Quick Apply
16h
Field Services Project Manager and Customer Support
Victory Energy Operations, LLC —Collinsville, OK
Manage the field activities as it relates to warranty repair, installation of new field equipment, and installation of the new field piping projects.
$65,000 - $85,000 a year
Quick Apply
Category & Customer Insights Manager
Reser's Fine Foods —Beaverton, OR
Bachelor’s degree in Business Administration, Marketing or a related field and 7 or more years’ experience in marketing, category management, consumer insights;…
Estimated: $103K - $130K a year
Quick Apply
Customer Service/Operations Manager
Grace Manufacturing Inc —Russellville, AR
This role will prioritize competing efforts, own and lead initiatives that cross departments, and provide operational guidance and analytical & consultive…
Estimated: $63.7K - $80.6K a year
Quick Apply
Virtual Call Center Manager
Advocate Health Advisors, LLC —Remote
Utilizes multiple online licensed agent tools to assist agents while providing exceptional consumer experience. Assures coverage of all shifts as required.
Estimated: $60.2K - $76.3K a year
Quick Apply
Sr. Manager, Customer Care
RogueSearch —Denver, CO
Company: PulteGroup Industry: Home Builders Location: Denver, CO Level: Full Time OVERVIEW Job Description Highlights RESPONSIBILITIES Management Assist…
Estimated: $79.2K - $100K a year
8d
Client Acquisition and Account Manager
JS Legal Services —Remote
Be available to answer phones during business hours. Handle customer service inquiries promptly and professionally. Job Types: Full-time, Contract, Commission.
$37.20 - $124.00 an hour
Quick Apply
1d
Customer Service Manager
UBlockout —Dallas, TX
Handle escalated customer issues and troubleshooting calls to ensure prompt and effective resolution. Experience in reviewing customer calls and ensuring…
$60,000 - $85,000 a year
Quick Apply
13h
Manager of Customer Operations
Eventeny —Remote
Bachelor’s or Master’s degree in business, or a related field (MBA preferred). Proven track record of driving customer retention, revenue growth, and customer…
$80,000 - $100,000 a year
Quick Apply
1d
Call Center Manager
MaxxSouth Broadband —Booneville, MS
Monitors sales data to ensure that the department hits its quotas and maintains proper customer experience KPIs by monitoring 100% of customer calls with an…
Estimated: $52K - $65.9K a year
Quick Apply
4d
Client Services Manager
PalAmerican Security —San Jose, CA
Prolonged periods of sitting at a desk and working on a computer. As a Client Services Manager, you will play a crucial role in supervising and supporting…
$80,000 - $90,000 a year
Quick Apply
3d
Client Manager - Property & Casualty Insurance
The Plexus Groupe —Deer Park, IL
Must possess a current and valid State of Illinois Property & Casualty license. 5-7 years of experience in insurance field.
Estimated: $71.2K - $90.2K a year
Quick Apply
Customer Success Manager
Dropoff —Austin, TX
Serve as the main point of contact for clients on day to day operations including near real-time acknowledgement of incoming requests, expectations setting on…
Estimated: $54.9K - $69.6K a year
Quick Apply
22h

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Customer Acquisition Manager

Gardener's Supply Company - Burlington, VT

Apply Now

Job Details

Full-time Estimated: $68.1K - $86.3K a year

Qualifications

Microsoft Excel
Management
5 years
Big data
Microsoft Office
Profit & loss
Analysis skills
Project management
Bachelor's degree
Marketing

Full Job Description

OVERVIEW:

The Customer Acquisition Manager is a member of the Marketing team and is responsible for driving growth in outbound channels. As the Customer Acquisition Manager, you will be responsible for driving new audiences and customers to Gardener’s Supply and reporting on channel performance, ad dollar efficiency, and general marketing execution. This role will design and implement strategy across paid and search and social channels, display, television and will collaborate with our Social Media Specialist on earned social media. This role is ultimately responsible for driving new customers to Gardener’s supply website and stores and understanding the impact of all marketing efforts on this goal. The Customer Acquisition Manager will require a strong analytical skillset to understand product- and category-level performance, customer source, and ultimately working with the Customer Retention Manager to understand how new customers develop over time. The ideal candidate will bring a strong background in paid social and search, an understanding of organic search, a foundational understanding of big data, and a passion to learn and grow. Collaborative skills will be required as this role will work closely with our content team, customer retention, social media, and retail marketing managers.

RESPONSIBILITIES:

Budgetary, strategic and P&L responsibility to maximize the demand, profitability and new customer acquisition to its fullest.
Program manager for our paid search program including but not limited to brand and non-brand paid search and Google Shopping/product listing ads.
Develop and implement growth marketing strategies across ad platforms including goal setting, measurement, and optimization.
Create, measure and analyze A/B tests across advertising platforms, work with Social Media team to assist in paid media testing on social channels.
Collaborate with Customer Retention Manager in managing catalog/print driven customer acquisition and measuring attribution.
Work closely and collaboratively with the Customer Retention Manager to ensure we measure & maximize retention, rebuy rate and trailing twelve month lifetime value.
Manage distribution and optimization of outbound product feed in collaboration with IT and Product Manager teams.
Responsible for relevant partner/vendor tagging of website (aka Google/Bing/Meta ads conversion pixels etc.).
Deliver on-time and accurate suites of reporting in daily, weekly, monthly, seasonal and annual cadences, with clear year-over-year and other trend indices.

OTHER RESPONSIBILITIES:

Maintains good relationships with IT, Contact Center & Service, Accounting and Creative and all other departments to help improve corporate and cross-departmental analysis.
Acts as a member of the marketing team.
Assist in testing and quality assurance for marketing department programs and channels.
Stay up to date on emerging advertising platforms and trends, new campaign types and automation opportunities.
Other responsibilities as assigned.

REQUIREMENTS:

5+ years experience in a media/ad buying or management role
Four-Year college degree or equivalent life experience
Demonstrated experience in driving strategy across social & search channels
Proficient in collecting and analyzing marketing data from various digital sources
Familiarity with response modeling and hold-out testing preferred
Proficient in Microsoft Office suite, must have strong skills in Excel/Sheets
Strong project management skills and ability to stay organized and prioritized while managing competing deadlines and initiatives
Able to craft and implement growth-based marketing strategies
Ability to work cross-functionally with content providers, business analysts, IT, Customer Care and external vendors

Apply Now

customer care manager jobs

Customer Acquisition Manager

Commercial Insurance Customer Service Rep

Training Manager

Bilingual Inside Sales, Customer Service, and Store Manager

Client Service Coordinator

Client Manager - Employee Benefits Insurance

Customer Experience Manager - Stevens Pass, WA

Customer Success Manager

Field Services Project Manager and Customer Support

Category & Customer Insights Manager

Customer Service/Operations Manager

Virtual Call Center Manager

Sr. Manager, Customer Care

Client Acquisition and Account Manager

Customer Service Manager

Manager of Customer Operations

Call Center Manager

Client Services Manager

Client Manager - Property & Casualty Insurance

Customer Success Manager

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