The Customer Service (CS) Coordinator strives to consistently provide knowledgeable, efficient, and excellent customer service in a courteous and professional manner and assists customers by responding to inquiries and identifying/resolving issues regarding eligibility, benefits, claims, and authorizations; this includes triaging/routing appropriately and using multiple systems to locate information and document interactions.
- This role is hybrid and requires working in office 2 days per week (every Monday and Tuesday), out of our Stockton office, with the other days worked from home.
- First 3 weeks of training are onsite daily.
- Must have own laptop/computer and reliable internet to work from home.
Job Responsibilities
- Assist and support the Customer Services Management Team with escalated issues and develop resolutions to trends that adversely impact the overall department.
- Assist and educate customers regarding Hill Physician Medical Group’s policies and procedures.
- Adhere to the Customer Service Attendance Policy.
- Abide by HIPAA regulations.
- Adhere to the company safety regulations.
Required Experience
- Minimum 1-2 years of Customer Service call center experience required, within a healthcare environment, managed care preferred
- Experience with handling medical claims, authorizations and eligibility inquiries
- Working knowledge of Microsoft Office i.e., Excel, Outlook, Word
- Knowledge of various insurance types i.e., PPO, HMO, etc.
- Strong written and verbal communication skills
- High School diploma or GED required, Associate's or Bachelor's degree preferred
Our work environment is a friendly, collaborative one where talented, creative, results-oriented people find professional satisfaction and personal growth.
Pay is $24.13/hour to start
This position will have an up to 7% annual performance bonus earning potential and offers a full suite of benefits including 14 days of PTO, 10 paid holidays, and up to 6.5% 401k matching.
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At Hill Physicians Medical Group, your uniqueness is valued, celebrated, encouraged, supported, and embraced. Whatever your relationship with Hill Physicians, we welcome ALL that you are.
We value and respect your race, ethnicity, gender identity, sexual orientation, age, religion, disabilities, experiences, perspectives, and other attributes. Our celebration of diversity and foundation of inclusion allows us to leverage our differences and capitalize on our similarities to better serve our communities. We do it because it's right!
Additional Information:
We’re regularly recognized as one of the “Best Places to Work in the Bay Area” and one of the “Healthiest Places to Work in the Bay Area.” We have an award-winning Wellness Program, and our average tenure is ~8 years. Every person who joins Hill Physicians is coming in as a leader and has the very real potential to grow with the company as we grow. We’re all in it for the long haul and are bought-in to the success and future of our organization.
We’re proud to have been (and continue to be) a pillar of the Northern Californian healthcare community for more than 30 years. Our more than 5,000 primary care physicians and specialists provide high-quality care across the San Francisco Bay, Sacramento, and Central Valley areas.
By adapting to both the demands of the industry and the needs of consumers, we’ve remained stable and profitable, and our service area now ranges from the Pacific Ocean to the Sierra Nevada’s. We’re shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions and anticipates the needs of our members.
Our culture is guided by core values that promote the health and wellness of our employees and communities (health), commitment (accountability), fiscal responsibility (stewardship), teamwork (collaboration), and our dedication to do the right thing (integrity). 97% of employees feel that supervisors and managers “walk the talk” and demonstrate our core values. Join us!
Hill Physicians is an Equal Opportunity Employer
Job Type: Full-time
Pay: $24.13 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
- Call center
- Hybrid work
- Office
Education:
- High school or equivalent (Required)
Experience:
- Call center: 1 year (Required)
- Healthcare: 1 year (Required)
- Insurance verification: 1 year (Required)
- medical claims and authorizations: 1 year (Required)
- Microsoft Office: 1 year (Required)
Work Location: Hybrid remote in Stockton, CA 95207