THE ANTI-CRUELTY SOCIETY JOB DESCRIPTION
JOB TITLE: Animal Resource Specialist DEPARTMENT: Shelter Operations—Quality and Best Care REPORTS TO: Director of Shelter Services
STATUS: Non-Exempt
Under the direct supervision of the Director of Shelter Services the Animal Resource Specialist will provide courteous and empathetic service to persons seeking to surrender animals to the shelter as well as counseling and resources to those who desire to keep their pets. The ideal candidate will have a passion and drive for keeping and reuniting animals with their families as well as excellent customer service skills.
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Uphold the PETS work culture agreement through Praise, Engagement, Trust, and Support.
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Stay up to date with The Anti-Cruelty Society programs to optimize owner retention efforts.
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Manage intake reception; schedule intake appointments, take payments, answer calls and emails in a timely manner, and receive animals.
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Prepare and turn over exam rooms between appointments.
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Thoroughly complete opening and closing task list.
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Obtain accurate and detailed information on animals during counseling and intake while imparting The Anti-Cruelty Society’s policies to clients.
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Provide counseling and resources to those in need of assistance to retain their pets.
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Work collaboratively with the Community Programs department to seamlessly usher owners toward fitting resources.
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Review Return to Owner requests and work with owners to connect to programs for assistance when necessary.
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When applicable, follow microchip research protocols and ensure all paperwork and tracking is completed.
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Be familiar with and follow all applicable standard operating procedures to provide best care to our animals.
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Accurately input information into The Anti-Cruelty Society’s shelter management software.
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Have adequate understanding of The Anti-Cruelty Society adoption and disposition policies and be able to communicate them to the public.
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Assist in maintaining a clean and orderly workspace.
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Respect the physical plant and equipment; report all building, caging and environmental problems to management or maintenance staff members as soon as possible.
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Ensure that all equipment is in good repair, adequately stocked and kept neatly in its appropriate place. Stocking can be accomplished using wheeled carts.
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Operate and carefully maintain all records necessary to ensure accurate cash and credit handling.
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Attend all scheduled meetings.
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Assume other duties as assigned.
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Maintain a professional and clean work area.
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Must have customer service experience and a passion for working with people.
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Must be experienced in Microsoft Office.
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Communicates proactively, empathetically, and professionally
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Dependable, punctual, and follows through on commitments
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Embraces the organization's commitment to be an open door to all
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Embraces the organization’s commitment to keep owners and pets together.
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Exceptional interpersonal and written communication skills
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Able to remain calm, composed, and empathetic in high stress situations
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Works well in a team environment while motivating and supporting peers
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Present a neat and professional appearance to the public as well as a polite and friendly demeanor.
High school diploma or GED required.
Minimum of one year of experience working in this field or related field preferred. 1+ years experience working in customer service.
Note: A comparable combination of education, experience or training that would provide the level of knowledge, skills and ability required may qualify individuals
Ability to handle work around companion animals. Ability to remain on feet for long periods of time. Ability to lift up to 40 pounds.
Ability to frequently bend, stoop and reach.
Available to work an extended schedule, including weekends, early mornings, evenings and holidays according to demands of the role. Respect for animals and belief in the mission of The Anti-Cruelty Society.
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