20 Best Patient Services Representative jobs in Chicago, IL (Hiring Now!)

Patient Access Representative I
Edward-Elmhurst Health —Skokie, IL
This position is responsible for professionally answering phone calls from patients interested in scheduling an appointment with a physician, scheduling a…
Estimated: $36K - $45.6K a year
13d
Administrative Coordinator to the Senior Vice President of Therapeutic and Clinical
UCAN —Chicago, IL
Bachelor’s degree in Business Administration, Healthcare Administration, or related field. Project Support: Assist with the implementation of departmental…
Quick Apply
Certified Care Coordinator (Chicago) --- Part Time
Premier Home Health Care Services, Inc. —Chicago, IL
Must possess a BA/BS degree in social science, social work or related field. Must possess current certification from the Illinois Department of Aging as a…
Quick Apply
PSR - Patient Service Representative
Integrated Ortho —Chicago, IL
Valid driver’s license and reliable transportation required. Delivery driver experience: 1 year (Preferred). Managing service records within patient management…
Quick Apply
Patient Treatment Coordinator - Periodontic/Endodontic Practice
South Loop Dental Specialists —Chicago, IL
Additionally, this role assists the Office Manager in production goals and participates in greeting patients, scheduling appointments, managing the treatment…
From $22 an hour
Quick Apply
Front Desk Receptionist
La Grange Pediatrics —La Grange, IL
Lookingfor part time front desk receptionist for a 4 physician pediatric practice. Job description includes answering phones, making appointments, taking…
$17 - $20 an hour
Quick Apply
Dental Insurance Coordinator/Experience in Dental Insurance
Westend Dental —Chicago, IL
Excellent attention to detail and accuracy in data entry. Review and verify patient insurance information. Obtain and update patient insurance authorizations.
From $25 an hour
Quick Apply
Call Center Customer Service Representative
PS2G —Oak Brook, IL
Answer inbound calls promptly and professionally, addressing customer questions and concerns about billing, service outages, energy usage, payment options, and…
Quick Apply
Dental Office Receptionist (1+ year dental experience required)
Lakeview Dental Arts —Chicago, IL
We are a top notch, modern, technology driven dental practice in Lakeview that is looking for a Full Time Front Desk Concierge to join our positive environment…
$23 - $25 an hour
Quick Apply
CLERK V - PATIENT ACCESS/ADMISSIONS-NIGHTS
Cook County Health & Hospitals System —Chicago, IL
Under general supervision, performs a variety of clerical functions requiring discretion and independent judgment. Answers calls and routes them appropriately.
$21.49 an hour
14h
Senior Care Coordinator I
Catholic Charities —Chicago, IL
Creates well written and effective care plans which appropriately match the needs of clients following the standards and guidelines of the funders, contractors…
Quick Apply
Patient Care Coordinator
Smile Science Chicago —Chicago, IL
2+ years in the dental field- Knowledge of dental terminology, dental procedures, and dental insurance a must! High school or equivalent (Required).
$18 - $24 an hour
Quick Apply
Behavioral Health Intake Coordinator
Thorek Memorial Hospital —Chicago, IL
Bachelor’s degree in Psychology or a related field required. Utilize intervention strategies through clinical assessments.
Estimated: $35.4K - $44.8K a year
Quick Apply
10d
CCU North Care Coordinator
Premier Home Health Care Services, Inc. —Chicago, IL
Must possess a BA/BS degree in social science, social work or related field. A personal vehicle and valid insurance are required. Development of a case plan.
Quick Apply
Dental Receptionist
South and West Loop Dental —Chicago, IL
Answering multi-line inbound phone calls. Patient communication via phone calls, texts, and emails. Handling & processing payments and refunds.
From $18 an hour
Quick Apply
Care Coordinator
AltaStaff, LLC —Chicago, IL
Current and valid CPR certification. 2+ years of clinical nursing experience in a clinical, acute care, or community setting.
$22 an hour
Quick Apply
Treatment Coordinator
Lakeshore Dental Studio —Chicago, IL
Someone who can admit when they are wrong, fix it and move on. Willing and eager to spend time outside of work to get up to speed on training.
$19 - $27 an hour
Quick Apply
Administrative Assistant
Kern Podiatric Group —Chicago, IL
_*Access to a reliable car and driver’s license is required for this position in order to run local errands (primarily mail pick-up and delivery and occasional…
$16 - $24 an hour
Quick Apply
Patient Service Representative
VitalSkin Dermatology —Chicago, IL
As a full-time Patient Service Rep, you will be responsible for providing superior patient experience / customer service, in addition to processing prior…
$18 - $20 an hour
Quick Apply
19h
Surgery Scheduler
American Hip Institute —Des Plaines, IL
In addition to biweekly wages, all our employees enjoy a *Quarterly Incentive Bonus* which can earn additional PTO or a cash bonus (employee choice) based on…
From $21 an hour
Quick Apply

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Patient Access Representative I

Edward-Elmhurst Health - Skokie, IL

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Job Details

Full-time Estimated: $36K - $45.6K a year 13 days ago

Benefits

Work from home

Qualifications

Microsoft Excel
Microsoft Outlook
Management
EHR systems
Customer service
Windows
High school diploma or GED
Bachelor's degree
Computer skills
Typing
1 year
Epic
Associate's degree

Full Job Description

Job Description
Position Highlights:
Position: Inbound Call Center Representative/Patient Access Representative I
Location: Skokie, IL
Onsite for the first 6 to 9 months. Option for remote work after 6 to 9 months upon completion of a successful training period
Full Time/Part Time: [Full Time]
Hours: Monday-Friday, half day Saturday
Position Overview:
We are currently seeking Call Center Representatives/Patient Access Representatives for our Patient Access Center, located at 4901 Searle Parkway in Skokie. This position is responsible for professionally answering phone calls from patients interested in scheduling an appointment with a physician, scheduling a medical test, or answering general questions related to NorthShore's health services. The Call Center Rep/Patient Access Rep is also responsible for patient education regarding our available online services. You will be trained to use our online knowledge management tool, including our electronic health record system (EPIC), as a resource to assist with patient calls and issue resolution.
This is a high-volume call center environment, where a Call Center Rep/Patient Access Rep may take on average 55 calls per day.
Schedule:
This is a call center environment and work hours can include evenings, nights, and weekends. Our call center is open Monday-Friday 7am-6pm, Saturday from 7:30am-1pm.
What you will do:
Handle patients requests, over the phone, for multiple Medical Offices/Hospital departments while applying correct workflows and protocols
Simultaneously collect information from patients and enter data into our electronic health record system (called EPIC)
Schedule appointments, procedures, and events at our NorthShore locations
Register and verify insurance eligibility, informing the patients of their financial responsibility
Promote key initiatives for Patient Access Center and NorthShore (i.e. online services)
Adhere to privacy (HIPAA) guidelines when speaking with patients and families
Route calls to correct administrative and clinical departments after assessing patients’ needs
Supports departmental changes, demonstrating flexibility and a positive attitude in a fast paced, changing environment
What you will need:
Education:
High School Diploma or equivalent (required)
Associates or Bachelor's Degree (preferred)
Experience:
One year of customer service experience (required)
Inbound call center experience (required)
Healthcare experience (preferred)
Prior scheduling (preferred)
Skills:
Basic computer skills including proficiencies in Microsoft Windows, Excel, and Outlook, as well as the ability to type 25 words per minute
Exhibits essential Customer Service focused commitment demonstrating active listening, focus on issue resolution, sharp attention to detail, and analytical and problem-solving abilities to meet and exceed the needs of our patients
Demonstrates importance of attendance and maintaining a positive work environment, arriving on time and with minimal absenteeism
Eager to accept educational opportunities as shared through workflow or process changes
NorthShore – Edward-Elmhurst Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. Located in Naperville, Linden Oaks Behavioral Health, provides for the mental health needs of area residents. For more information, visit
NorthShore.org
,
SwedishCovenant.org
,
NCH.org
and
EEHealth.org
.
When you work for NorthShore – Edward-Elmhurst Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Please explore our website (
www.northshore.org
) to better understand how NorthShore – Edward-Elmhurst Health delivers on its mission to “help everyone in our communities be their best”.
NorthShore – Edward-Elmhurst Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
NS123
Job Description Name: Patient Access Representative I

Job Code: 5010142N

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Patient Services Representative jobs in Chicago, IL

Patient Access Representative I

Administrative Coordinator to the Senior Vice President of Therapeutic and Clinical

Certified Care Coordinator (Chicago) --- Part Time

PSR - Patient Service Representative

Patient Treatment Coordinator - Periodontic/Endodontic Practice

Front Desk Receptionist

Dental Insurance Coordinator/Experience in Dental Insurance

Call Center Customer Service Representative

Dental Office Receptionist (1+ year dental experience required)

CLERK V - PATIENT ACCESS/ADMISSIONS-NIGHTS

Senior Care Coordinator I

Patient Care Coordinator

Behavioral Health Intake Coordinator

CCU North Care Coordinator

Dental Receptionist

Care Coordinator

Treatment Coordinator

Administrative Assistant

Patient Service Representative

Surgery Scheduler

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