20 Best Member Services Representative jobs in Chicago, IL (Hiring Now!)

Senior Associate, Member Services
Options Clearing Corporation —Chicago, IL
Supports development of analyses of member performance and works to develop recommendations for improvement. This includes information memos, operations manuals…
Estimated: $64K - $81.1K a year
Registered Nurse (RN)
VITAS Healthcare —Chicago, IL
Registered Nurse, RN, follows VITAS policies and standards (See VITAS Standards Manual) and practices within the scope of the RN license and has knowledge of…
$36 - $45 an hour
INSURANCE ACCOUNT REPRESENTATIVE
STATE FARM INSURANCE —Chicago, IL
Network to develop new prospective insurance customers is a variety of ways. Insurance service can include responding to insurance inquiries regarding insurance…
$40,000 - $60,000 a year
Quick Apply
HR Generalist
Power Distributing LLC —Elmhurst, IL
Bachelor’s degree in Human Resources, Business Administration or related field. The HR Generalist will also help develop and implement HR policies and…
$65,000 - $80,000 a year
Quick Apply
Director of Nursing
Golfview Developmental Center —Des Plaines, IL
Attend and participate in workshops, seminars, etc., to keep abreast of current changes in the health care field, as well as to maintain a professional status.
$75,000 - $90,000 a year
Quick Apply
Visitor Services Representative (Full-Time)
Field Museum —Chicago, IL
Operate the call center in the Visitor Center, handle incoming calls, transfer calls when necessary, and log calls. Break down and set up queues.
Estimated: $34.7K - $44K a year
Quick Apply
11h
Sales Representative - Trucker's Network
160 Driving Academy —Chicago, IL
Given the massive shortage of truck drivers in the U.S., 160 Driving Academy has become a strategic supplier of human capital to some of the largest…
Estimated: $61.7K - $78.1K a year
Quick Apply
BCBA 24/25 School Year | Berwyn, IL
CareStaff Partners, LLC —Berwyn, IL
Work directly with the parent/guardian to notify them of the progress of the client to include weekly treatment calls. Must be able to practice in Illinois.
$38 - $41 an hour
Quick Apply
Member Service Representative (MSR)
MWRD Employees' Credit Union —Chicago, IL
This position will be required to work at the Chicago and Stickney Branch locations and be responsible for providing exceptional member services including…
Estimated: $27.9K - $35.4K a year
Quick Apply
3d
Director, Spend Management
Sidley Austin LLP —Chicago, IL
Bachelor's degree from an accredited university, required in Supply Chain, Business, Economics, Management, or related field. Able to work under pressure.
Estimated: $143K - $181K a year
4d
Member Services Representative
Rewards Network —Chicago, IL
Answer and respond to high-volume inbound calls and emails from Rewards Network members daily; assist with account questions and provide information related to…
Estimated: $38.6K - $48.9K a year
Quick Apply
Team Member/Customer Service
Minghin Cuisine —Chicago, IL
Handle cash transactions and operate the cash register. Basic math skills for cash handling and order processing. Familiarity with Aloha POS system is a plus.
$18.72 - $30.00 an hour
Quick Apply
Associate Principal, Database Administration
Options Clearing Corporation —Chicago, IL
Assists with the design, implementation, and maintaining databases. [Required] bachelor’s degree (or equivalent) in Computer Science, Engineering, Mathematics,…
Estimated: $125K - $159K a year
Restaurant Crewmember
Raising Cane's —Chicago, IL
Even if you don’t have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every…
$16.00 - $17.50 an hour
Quick Apply
Roofing Sales Representative
C & N Construction, Inc. —Hillside, IL
Perform a full but quick Exterior Property Inspections to locate storm damage, take photos & video with your phone to show.
$50,000 - $150,000 a year
Quick Apply
Clinical Practice Educator
Wellbe Senior Medical —Chicago, IL
Have a valid driver’s license, car insurance, have access to a car and willingness to drive to patient homes/patient location, as well as an active auto…
Estimated: $76.2K - $96.5K a year
70182-LP Customer Service Associate II
Marshalls —Chicago, IL
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal…
$15.80 - $18.25 an hour
2d
Retail Representative
The Retail Odyssey Company —Chicago, IL
Have reliable transportation and a valid driver's license. As a Retail Odyssey Merchandiser, you will play a crucial role in enhancing the shopping experience…
$16.20 an hour
Benefits Verification Representative - Buffalo Grove, IL - Work From Home
CVS Health —Chicago, IL
In this role, you will work in multiple systems and portals, and handle inbound patient and internal colleague calls, as well as make outbound calls on a daily…
$18.38 an hour
Field Sales Representative - Chicago
Oliver Winery —Chicago, IL
Master skillset for productive account calls, including evaluation of retailer landscape, pertinent geographies/population centers, and state laws within…
Estimated: $36.8K - $46.7K a year

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Senior Associate, Member Services

Options Clearing Corporation - Chicago, IL

Apply Now

Job Details

Full-time Estimated: $64K - $81.1K a year

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
Loan assistance

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Writing skills
Microsoft Office
3 years
Analysis skills
Bachelor's degree
Business
Communication skills

Full Job Description

What You'll Do:

This role’s primary responsibility is to support a team responsible for maintaining exceptionally high levels of client satisfaction by enhancing the Clearing Member’s experience with clearing their existing and new products. The role must possess a basic understanding of OCC’s products, systems, and processes as well as a broad understanding of the industry as a whole. The role supports the team that provides daily support to members related to operational questions or issues which includes research and analysis of trade and position data. The role is expected to work under guidance with initiatives and define, quantify and analyze relationships to ensure each firm’s operational requirements are met as they relate to their membership at OCC. This role is responsible for contributing to the writing of documentation and training of Clearing Members on operational processing, services and system capabilities. The role supports a team that is the main interface between the Clearing Members and all internal parties in preparation for new functionality and new products introduced into production. This role is responsible for ensuring compliance with all policies and procedures.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

Support the team maintaining relationships with approximately 15 clients per person, including key clients
Support team members who respond to complex inquiries and resolve problems independently through explanation of facts and details; explain trade processing and clearing, corporate actions, data transmission technical specifications, etc.
Has demonstrated basic understanding and skills in OCC cleared products and systems with the ability to apply that knowledge and skills to a range of standard and non-standard situations
Support team's ability to effectively interprets clearing member needs, assesses requirements and identifies solutions to non-standard requests
Works with Clearing Member to make sure solution meets their needs
Has a basic understanding of client businesses across numerous OCC memberships
Supports professionals that gather and analyze pertinent information about Clearing Member’s business in order to anticipate the needs of the members and increase the Clearing Member satisfaction
Implements procedures for clients’ visits by leading meetings with senior management at clients’ offices
Supports development of analyses of member performance and works to develop recommendations for improvement
Coordinate activities related to account changes, terminations and business expansions ensuring all activities are performed in accordance with procedures and in a professional timely manner
Responds frequently to day-to-day, routine Clearing Member inquiries received via phone or email and coordinates resolution with the appropriate department
Maintains and updates Clearing Member information in CRM system and other databases
Analyzes firm data and identifies trends
Leads training sessions to educate clients on new and existing products, services or enhancements; coordinates roll out and training materials. This includes information memos, operations manuals, user guides and in person/online presentations
Acts as an advocate and internal representative for Clearing Members so their product and service needs are communicated internally as necessary ensuring that the Member’s needs are addressed
Performs Masterfile account updates and verification of changes for members
Assists with departmental self- testing and writing of procedures and job aids

Supervisory Responsibilities

None

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

[Preferred] Previous options/financial industry background
[Required] Excellent organizational, verbal, communication and writing skills
[Required] Strong analytical, conceptual and problem-solving abilities
[Required] Ability to manage and prioritize assignments and respond to rapidly shifting priorities
[Required] Acts with increasing independence and displays significant business acumen and process knowledge

Technical Skills & Background

[Required] Microsoft Office proficiency especially proficient in PowerPoint, Excel, and Word

Certifications

None Required

Education & Training

[Required] Bachelor’s Degree in business
[Required] 3+ years of experience

Who We Are

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

What We Offer

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

A hybrid work environment, up to 2 days per week of remote work

Tuition Reimbursement to support your continued education

Student Loan Repayment Assistance

Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely

Generous PTO and Parental leave

Competitive health benefits including medical, dental and vision

Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application and attach your resume.

Step 2
You will receive an email notification to confirm that we've received your application.

Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.

For more information about

OCC

, please click

here

OCC is an Equal Opportunity Employer

Apply Now

Member Services Representative jobs in Chicago, IL

Senior Associate, Member Services

Registered Nurse (RN)

INSURANCE ACCOUNT REPRESENTATIVE

HR Generalist

Director of Nursing

Visitor Services Representative (Full-Time)

Sales Representative - Trucker's Network

BCBA 24/25 School Year | Berwyn, IL

Member Service Representative (MSR)

Director, Spend Management

Member Services Representative

Team Member/Customer Service

Associate Principal, Database Administration

Restaurant Crewmember

Roofing Sales Representative

Clinical Practice Educator

70182-LP Customer Service Associate II

Retail Representative

Benefits Verification Representative - Buffalo Grove, IL - Work From Home

Field Sales Representative - Chicago

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