Assistant Manager - Customer Service
ITASCA BANK & TRUST Company —Itasca, IL
This role routinely uses standard office equipment such as computers and phones. Serve as a resource to bank personnel when dealing with difficult situations…
Estimated: $39.3K - $49.7K a year
Lead Manufacturing & Customer Service Engineer
SRRP —Northlake, IL
Market analysis and implementation for cost effective supply of molds, raw material, and production equipment and services.
$70,000 - $110,000 a year
Quick Apply
Customer Service Representative - Full-time/Part-time - Flexible Schedule
Roadside Protect —Itasca, IL
As our Customer Service Representative, you will help customers that need roadside assistance as well as represent our clients on various other call types…
From $17 an hour
Quick Apply
Insurance and Financial Services Position - State Farm Agent Team Member
Brian Stolper - State Farm Agent —Elmhurst, IL
You may also assist in developing strategies and establishing quotas for our agency. Signing bonus for pre-licensed professionals.
$24 - $26 an hour
Quick Apply
(ORD) Part-Time Passenger Assistance Agent
United Ground Express —Chicago, IL
Carry passengers' carry-on luggage. Greet and assist customers upon airport arrival. Ability to operate a computer/tablet to enter and retrieve data.
Estimated: $33.2K - $42K a year
Customer Service Representative
Trionfo Solutions —Itasca, IL
Responsible for answering inbound calls, return clients calls/escalate as needed, document incidents, and escalate tickets as needed to the next level of…
Estimated: $41.6K - $52.7K a year
Quick Apply
Call Center Customer Service Representative
PS2G —Oak Brook, IL
Answer inbound calls promptly and professionally, addressing customer questions and concerns about billing, service outages, energy usage, payment options, and…
Estimated: $32.4K - $41K a year
Quick Apply
ORD Passenger Service Agent Bilingual (English/Arabic)
Swissport International AG —Chicago, IL
Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations,…
$18 - $20 an hour
Passenger Service
SUNLINE SERVICES INC —Chicago, IL
Responsible for Passenger Check in, Boarding & Baggage Services. Previous experience in the aviation industry or in a similar role is preferred.
Estimated: $34.6K - $43.8K a year
Quick Apply
Customer Service Representative
Solera —Schaumburg, IL
Resolve all issues received via telephone or email for all HyperQuest services in an expedited manner. Troubleshoot with stakeholders regarding technical issues…
$17 an hour
Quick Apply
Customer Service/Dispatcher
American Coach Limousine —Downers Grove, IL
American Coach Limousine is looking for a dispatcher who can also multitask with routing and taking calls. Thinking ahead to anticipate potential problems, such…
$15 - $16 an hour
Quick Apply
Customer Service Administrator
A-RENT TEST EQUIPMENT, LLC —Burr Ridge, IL
Utilize logistics vendor systems (FedEx, UPS, SWA Cargo, etc) for shipping cost estimates, tracking and problem resolution.
$20 - $23 an hour
Quick Apply
Airline Passenger Agent
Alliance Ground International —Chicago, IL
Possess a valid driver’s license with a clean driving record (only required for some airports) Be able to pass a drug screen and obtain airport security…
From $18 an hour
Quick Apply
Inside Customer Service Rep
Healthcare Linen Services Group —Batavia, IL
Assist in answering front office door and general phone calls. Represent and field phone calls/emails from Clinics and other customers as needed.
$19 an hour
Quick Apply
Customer Service Representative
ArtPix 3D —Elk Grove Village, IL
*Answer incoming customer inquiries through telephone, email, chat, and social media.*. Our primary channels of communication with customers include emails,…
From $17 an hour
Quick Apply
Order Entry/Customer Service Specialist
Christian Art Gifts, Inc. —Bloomingdale, IL
Accurate data entry skills with experience entering transactions in an ERP system. Answer phone: taking orders, initiating customer service cases, and directing…
Estimated: $34.4K - $43.5K a year
Quick Apply
Customer Service & Transportation Consultant
KO Business Solutions —Willowbrook, IL
Validate licensing requirements within State of Illinois and federal guidelines. Good interpersonal skills and pleasant demeanor.
$18 - $19 an hour
Quick Apply
8d
CSR - Customer Service Representative (2pm-10pm, 10pm-6am)
Thorntons LLC —Roselle, IL
Ensure a high level of guest satisfaction. Understand and be capable of handling guest concerns. We have had success with candidates that have held positions in…
$16.20 - $17.70 an hour
Quick Apply
2d
INSIDE SALES / CUSTOMER SERVICE REPRESENTATIVE
Nidec Drive Technology America Corp —Glendale Heights, IL
Answer all incoming pre and post-sale customer inquiries; customer account setup, expedite requests, cancellations, pricing or stock checks, order status…
$55,000 - $65,000 a year
Quick Apply
Customer Service
Pan Star Express Chicago Corporation —Itasca, IL
1-2 years of ocean/air export experience a plus. Knowledge of window and office program. Assist/follow up oversea inquiries. Experience with CargoWise a plus.
$40,000 - $55,000 a year
Quick Apply
14d

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Assistant Manager - Customer Service

ITASCA BANK & TRUST Company - Itasca, IL

Apply Now

Job Details

Full-time Estimated: $39.3K - $49.7K a year

Qualifications

Management
Sales
No experience needed
High school diploma or GED
Supervising experience
Conflict management
Organizational skills
Leadership
2 years
Communication skills
Banking

Full Job Description

Itasca Bank & Trust Co. is an independently owned, local community bank with locations in Itasca and Roselle. Itasca Bank values its staff. Our most important assets are the people – customers and employees. For over 75 years the Bank has been a responsible citizen and community leader because it respects the values of its past when making decisions that shape its future. Without a dedicated and responsible staff, we can’t serve customer needs and remain a responsible corporate citizen. Itasca Bank has been voted Best of the Best/Top Pick by the Daily Herald Readers since 2016, which reflects our dedication to quality service, high standards, and responsiveness to customers and employees alike. Itasca Bank is a responsible employer dedicated to the health and safety of employees and works to maintain diversity in both its workforce and the vendors it uses. We encourage our employees’ participation in community and civic activities which lead to better communities, and a positive workplace environment where a work/life balance is encouraged.

Essential Functions

Performs banker duties as scheduled to meet the department needs.

Share responsibility for attaining operation goals with the management team.

Provide coaching and mentoring to the department personnels in support of reaching their performance objectives.

Cross-sell bank products and services to meet the customer’s financial needs. Ensure all team members are finding these opportunities and meeting their individual set referral goals.

Resolve procedural questions referred by department employees, interpret company policy, and determine reasonableness in deviating from policy to provide equitable service to customers while maintaining a focus on branch profitability.

Serve as a resource to bank personnel when dealing with difficult situations and transactions.

Ensures the department staff is knowledgeable and adheres to compliance, protect customer privacy, and reduces exposure to losses.

Assist with the investigation of special account inquires, including escalated customer issues, work with internal support departments.

Assist in the supervision of departmental daily tasks including requests from other departments of the bank.

Assist with interviewing and onboarding new personnel, provide on-the-job training, work direction and feedback, schedule staff to ensure departments are optimally staffed, initiate disciplinary action as necessary, assess productivity, and assist with preparation and delivery of performance appraisals.

Assist manager in all areas of the department as required.

Assume authority and responsibility for necessary management decisions.

Competencies

Leadership

Team building

Organizational skills

Effective communication

Initiative

Sales Skills

Supervisory Responsibility

Assist with the supervision of department employees. Oversees branch operations.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Physical Demands

Must be able to lift up to 15 pounds at times.

May need to stand for long periods of time.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday 7:45 a.m.- 4:30 p.m., Saturday 8:00 a.m.-1:00 p.m.

Travel

This position requires routine local area travel to other branches occasionally. This role rarely travels out of the area overnight.

Required Education and Experience

2-3 years of banking experience in supervisory or management role

3+ years of branch banking experience in relationship banking or teller role

High school education or equivalent

Demonstrated ability to supervise, train, coach and motivate others to achieve goals.

Demonstrated problem solving and conflict resolution skills.

Ability to calmly diffuse and manage challenging situations.

Strong communication and interpersonal skills

Strong organizational skills

Strong knowledge of banking core & support applications

Reliable, dependable, and responsible

Preferred Education and Experience

None

AAP/EEO Statement

Itasca Bank & Trust Co. is an Equal Opportunity and Affirmative Action employer Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Apply Now

passenger service agent jobs in Bensenville, IL

Assistant Manager - Customer Service

Lead Manufacturing & Customer Service Engineer

Customer Service Representative - Full-time/Part-time - Flexible Schedule

Insurance and Financial Services Position - State Farm Agent Team Member

(ORD) Part-Time Passenger Assistance Agent

Customer Service Representative

Call Center Customer Service Representative

ORD Passenger Service Agent Bilingual (English/Arabic)

Passenger Service

Customer Service Representative

Customer Service/Dispatcher

Customer Service Administrator

Airline Passenger Agent

Inside Customer Service Rep

Customer Service Representative

Order Entry/Customer Service Specialist

Customer Service & Transportation Consultant

CSR - Customer Service Representative (2pm-10pm, 10pm-6am)

INSIDE SALES / CUSTOMER SERVICE REPRESENTATIVE

Customer Service

Essential Functions

Competencies

Physical Demands

Travel

Required Education and Experience

AAP/EEO Statement

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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