20 Best Member Services Representative jobs in New York, NY (Hiring Now!)

CARE MANAGER - BROOKLYN/QUEENS
Advance Care Alliance Of Ny Inc —Brooklyn, NY
A Bachelor of Arts or Science degree with two years of relevant experience, or a license as a Registered Nurse with two years of relevant experience, or a…
$29 - $31 an hour
Quick Apply
Universal Member Service Representative
XCEL Federal Credit Union —New York, NY
Receive and process member financial transactions including receiving share draft/checks and cash for deposit to accounts, cash share draft/checks and process…
$22 - $23 an hour
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Sales Representative
Goldfish Swim School —New York, NY
Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. Customer Service to our members.
$22 - $25 an hour
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DISTRICT MANAGER - NYC/PA/Westchester Area - New York, NY
Chartwells Higher Education —New York, NY
Bachelor’s degree from an accredited college or university, or five (5) years progressive experience in multi-unit food service, hospitality management, plant…
$140,000 a year
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Member Services Representative
Amida Care —New York, NY
Conduct outbound calls for projects and member outreach follow–ups. The Member Services Representative is responsible to answer and resolve high volume of…
$19.66 - $23.58 an hour
Licensed Practical Nurse (LPN)
START Treatment & Recovery Centers —New York, NY
Licensed Practical Nursing state certification required. Performs the appropriate independent nursing follow-up care of patients.
$62,000 - $70,189 a year
Quick Apply
5d
Patient Health Advocate
Somatus, Inc. —Manhattan, NY
The CHW-Patient Advocate will work as an extension of the clinical care team, specifically under the guidance of RN Care Manager and act as an advocate guiding…
$21 - $25 an hour
10h
Career Navigator
Goodwill Industries Of Greater New York —Brooklyn, NY
That clients have all necessary documents for employment such as valid proof. Of Citizenship/US residency, Work authorization, Social Security Card, valid.
$45,000 a year
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11d
CARE MANAGER - BROOKLYN/QUEENS (BILINGUAL IN RUSSIAN PREFERRED)
Advance Care Alliance Of Ny Inc —Brooklyn, NY
A Bachelor of Arts or Science degree with two years of relevant experience, or a license as a Registered Nurse with two years of relevant experience, or a…
$29 - $31 an hour
Quick Apply
CARE MANAGER (BILINGUAL IN HEBREW OR YIDDISH PREFERRED)
Advance Care Alliance Of Ny Inc —United States
A Bachelor of Arts or Science degree with two years of relevant experience, or a license as a Registered Nurse with two years of relevant experience, or a…
$29 - $31 an hour
Quick Apply
CARE MANAGER - BROOKLYN/QUEENS (BILINGUAL IN KOREAN PREFERRED)
Advance Care Alliance Of Ny Inc —New York, NY
A Bachelor of Arts or Science degree with two years of relevant experience, or a license as a Registered Nurse with two years of relevant experience, or a…
$29 - $31 an hour
Quick Apply
Restaurant Crewmember
Raising Cane's —New York, NY
Even if you don’t have previous Restaurant experience, this position is entry-level (yes, that's no experience required) and we provide paid training for every…
$17 - $19 an hour
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Direct Customer Support Representative
Manhattan Connections —New York, NY
Assist in driving the customer service team to reach sales quotas by utilizing sales skills and creating excellent experiences for all customers.
$700 - $1,500 a week
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1d
Member Services Clerk Mail Room
Building Service 32BJ Benefit Funds —New York, NY
Place daily calls for messenger service pick-up for the Funds. Under the supervision of the Facilities Manager, the Member Services Clerk provides clerical…
$45,710.81 - $46,967.86 a year
Quick Apply
Bilingual Sales Representative I Bronx – (Wolof, Yoruba, Igbo, and French Creole)
MetroPlusHealth —New York, NY
Explain potential eligibility for public/governmental programs, how the federal health insurance premium tax credit and cost-sharing reductions work, and…
$50,000 a year
Quick Apply
Controller, Director of Accounting & Finance
IAVI —New York, NY
Manage the global treasury function of IAVI: develop and update multi-currency cash flow forecasts; develop strategies that ensure the stability of IAVI’s cash…
Estimated: $144K - $183K a year
Intake Specialist (Bilingual Russian)
HumanCare Home Healthcare Service —Brooklyn, NY
Intake Coordinators will collaborate closely with a team of Community Outreach Representatives and potential clients to facilitate setting up care for members…
$45,000 - $55,000 a year
Quick Apply
General Manager - SOL
FM Restaurants HQ LLC —New York, NY
Validate private events, catering, and banquets are coordinated seamlessly with a focus of driving top line revenue while keeping costs manageable, and ensuring…
From $95,000 a year
Quick Apply
Inside Sales Representative
TalentPartners —New York, NY
Engage in both inbound and outbound calls to connect with potential clients. Utilize Zoom video calls to effectively present and explain our diverse product…
$63,398 - $100,518 a year
Quick Apply
Medical Social Worker
Cassena Care —New York, NY
Responsible for completion of timely assessments and documentation in resident medical records including MDS assessments, admission notes, psychosocial…
$55,000 - $60,000 a year
Quick Apply

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CARE MANAGER - BROOKLYN/QUEENS

Advance Care Alliance Of Ny Inc - Brooklyn, NY

Quick Apply

Job Details

Full-time $29 - $31 an hour

Benefits

Work from home

Qualifications

Serving
RN License
Public speaking
Master's degree
Bachelor's degree
Discharge planning
1 year
Bachelor of Arts
Communication skills

Full Job Description

Position Summary

The Care Manager provides services within the Care Management programs, including Health Home Care Comprehensive Care Management, HCBS Basic Plan Support, and State Paid Care Management services. This position may support Willowbrook Class Members.

The core responsibility of the Care Manager is to oversee and coordinate access to services for people with intellectual and developmental disabilities. The Care Manager works with the member, their family and/or representative, and providers to develop, implement, and monitor an integrated and person-centered driven Life Plan, following the completion of a comprehensive assessment process. The Life Plan is the foundation upon which service delivery is built. The Life Plan identifies services that meet medical and behavioral health needs, community, social supports, and other necessary services to support them to live their healthiest and most meaningful life. A key function of this role is being a strong advocate in supporting the member to access needed services to reach their identified goals and live a meaningful and quality life.

ACA/NY is a 501(c)(3) not for profit organization that has been designated as a Care Coordination Organization/Health Home (CCO/HH) by New York State. ACA/NY is dedicated to meeting the needs of people with Intellectual and Developmental Disabilities by providing comprehensive care management and coordination of service. ACA/NY supports 25,000+ people in its program with support services spanning New York City, Long Island, and the Lower Hudson Valley.

Duties & Responsibilities

Deliver person-centered care management services in compliance with regulatory standards and in alignment with the agency’s quality management plan, policies, and standard operating procedures.
Responsible for the completion of a comprehensive assessment/reassessment process.
Identify gaps in service provision and make referrals when appropriate. Advocate on the member’s behalf, to reach their identified goals and live a meaningful and quality life.
Develop, implement, and monitor member Life Plans within required timeframes, by leading an interdisciplinary team planning process, with the person at the center.
Develop strategies that address conflict or disagreements in the person-centered planning process and working with the interdisciplinary team to resolve those conflicts in a timely manner.
Complete all required service documentation with stated timeframes. Ensure all billing critical documentation is present and valid prior to the submission of any billable service documentation.
Maintain the member’s continued eligibility for care management through the completion of an annual Level of Care (Re)Determination, ensuring OPWDD eligibility is maintained, and enrolling in the Home and Community Based (HCBS) waiver.
Identify and access benefits and entitlements (Medicaid, Social Security, SNAP, etc.) when a member is eligible. Ensure existing benefits and other entitlements are maintained.
Ensure a current and accurate information sharing consent is present within the electronic health record and updated as necessary when changes occur or are requested by the member and/or representative.
Coordinates and provides access to high quality healthcare services, inclusive of medical, behavioral health, specialized services. Provides regular communication, monitoring, and action oriented follow up on critical and acute healthcare needs.
Identifies, coordinates, and provides access to preventative and health promotion services as needed.
Coordinates transitional care inclusive of appropriate follow up from inpatient to other settings, discharge planning, facilitating transfers within the healthcare system, residential settings and aging out of childhood services to adult services.
Use health information technology in the delivery of care management services, included but not limited to the use of the electronic health records and programs to facilitate telehealth services for members. Maintain a thorough and accurate electronic health record for all assigned members.
Attend department/team meetings, trainings, supervisions, etc. as scheduled and in accordance with agency practice and policy.
Complete all required trainings within required timeframes.
Travel throughout the designated service area to meet with members as needed in alignment with regulatory standards and to ensure identified needs are met. Travel is required to meet with providers, members of the interdisciplinary team, and accompany members where indicated to necessary appointments.
Identify and follow all incident reporting guidelines and procedures, ensuring the immediate safety of the member.
Maintains confidentiality in accordance with HIPAA and privacy practices.
Adheres to all policies and standard operating procedures for the delivery of comprehensive care management and ancillary functions of the Care Manager.
Adheres to and upholds ACA/NY’s Code of Conduct.
Perform other duties, as assigned.

Qualifications

A Bachelor of Arts or Science degree with two years of relevant experience, or a license as a Registered Nurse with two years of relevant experience, or a master’s degree with one year of relevant experience.
Absolute sense of integrity and personal commitment to serving people with I/DD and their families.
Excellent interpersonal, public speaking, and written communication skills.
Ability to work autonomously.
Demonstrate professionalism, respect, and ability to work in a team environment.

Work Environment

This is a remote position with a blend of work from home, field work, and regional travel as well as in office expectations. Approximately 85% of work time will be remote, with the remainder being in-office. Whether working from an ACA/NY office, one’s home, or another remote location, each employee is required to follow minimum privacy standards when working in the flexible work environment:

Employee has access to a password secured WiFi connection and/or ACA/NY Mobile Hotspot.
Employee is able to secure any printed materials containing individual or employee personal and/or health information, so as no one else in the household will be able to access it.
Employee is able to conduct phone and video calls in a private area where the conversation cannot be overheard, and their screen is not visible to others.
Employee is able to conduct their work in a location where personal and health information on a monitor is not visible to others.

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level in the work environment is usually moderate. Frequent travel to off-site locations required; therefore, the incumbent must be comfortable driving or using various forms of public transportation to reach destinations.

Physical Requirements

While performing the duties of this position, the employee is regularly required to perform the following: Engage in verbal and written communication, operate a computer, smart-phone, and other office tools and equipment; travel between locations and within locations, stand, walk, sit, reach with hands and arms; stoop, kneel, and crouch, moving objects up to 25 pounds, and to visually or otherwise focus and navigate; ACANY will provide reasonable accommodation, in accordance with applicable policies and laws.

AAP/EEOC

ACANY provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the organization complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, and all other legally protected classifications.

Job Type: Full-time

Pay: $29.00 - $31.00 per hour

Quick Apply

Member Services Representative jobs in New York, NY

CARE MANAGER - BROOKLYN/QUEENS

Universal Member Service Representative

Sales Representative

DISTRICT MANAGER - NYC/PA/Westchester Area - New York, NY

Member Services Representative

Licensed Practical Nurse (LPN)

Patient Health Advocate

Career Navigator

CARE MANAGER - BROOKLYN/QUEENS (BILINGUAL IN RUSSIAN PREFERRED)

CARE MANAGER (BILINGUAL IN HEBREW OR YIDDISH PREFERRED)

CARE MANAGER - BROOKLYN/QUEENS (BILINGUAL IN KOREAN PREFERRED)

Restaurant Crewmember

Direct Customer Support Representative

Member Services Clerk Mail Room

Bilingual Sales Representative I Bronx – (Wolof, Yoruba, Igbo, and French Creole)

Controller, Director of Accounting & Finance

Intake Specialist (Bilingual Russian)

General Manager - SOL

Inside Sales Representative

Medical Social Worker

Work Environment

Physical Requirements

AAP/EEOC

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