20 Best client manager jobs in New York, NY (Hiring Now!)

Client Service Supervisor
SPS-North America —New York, NY
Drives operational improvements and solution design. *Full-Time Benefit Offerings: *Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking,…
$16 - $19 an hour
11d
Program Supervisor/Case Manager
Interborough Developmental and Consultation Center —Brooklyn, NY
Bachelor’s degree in a related field, a minimum of 2 years of Supervisory Care Management experience preferred. Background check and finger printing required.
$65,000 - $70,000 a year
Quick Apply
Mental Health Targeted Case Manager
Interborough Developmental and Consultation Center —Brooklyn, NY
Help clients to identify, develop and pursue case management goals for a person-centered approach to case management. Ability to work with challenging clients.
$60,000 - $65,000 a year
Quick Apply
Senior Manager of Client Accounting
Lowenstein Sandler —New York, NY
Together with firm and revenue team management, develop and implement continuous process improvement reviews in order to help shorten revenue cycle timing,…
$160,000 - $175,000 a year
Client Service Manager (Wealth Management)
Hurley Capital —New York, NY
Serve as the first line of defense, answering calls with enthusiasm and professionalism. Associate or bachelor’s degree in a related field (accounting, finance,…
$75,000 - $90,000 a year
Quick Apply
Client Service Manager (Wealth Management)
Retensa —New York, NY
Serve as the first line of defense, answering calls with enthusiasm and professionalism. Associate or bachelor's degree in a related field (accounting, finance,…
$75,000 - $90,000 a year
Quick Apply
6h
Case Manager Life is Precious™
Comunilife —Long Island City, NY
Bachelor’s degree in human services or related field. Proven ability to provide strong social service support and counseling.
From $50,000 a year
Quick Apply
Case Manager - Supervised Release Program
Fortune Society Inc —Bronx, NY
Additionally, the CM will need to conduct client screenings, and field calls from active clients and internal and external program staff.
$30.22 - $38.46 an hour
Quick Apply
Case Manager
Housing Solutions of New York —Jamaica, NY
Utilizes assessment tools (CARES) to identify support service needs and makes immediate referrals. Responsible for conducting intakes, initial skills…
$45,000 - $50,000 a year
Quick Apply
Mentally Ill Chemical Abuse (MICA) Specialist/Case Manager
Community Counseling and Mediation —Brooklyn, NY
Certification/ licensure in the field of addiction counseling. Master’s Degree in the field of Clinical Social Work/Mental Health Counseling/Psychology/Human…
$55,000 - $62,000 a year
Quick Apply
Banking Client Relationship Associate- Japanese bilingual
Pasona N A, Inc. —New York, NY
Meet customers’ requirements by answering transaction-related questions and help troubleshoot. In case of credit related customers, analyze credit worthiness…
$80,000 a year
Quick Apply
Bilingual Case Manager - Scatter Site
Comunilife,Inc. —Bronx, NY
Bachelor’s Degree in human services or related field with two (2) years’ case management work experience. Associates Degree in human services or related field…
$21.00 - $24.73 an hour
Quick Apply
4d
Client Executive 1- Culinary Operations
Triveni IT —Brooklyn, NY
Oracle SOA to Azure tools. Experience with Department of Finance and NYC payments is a major plus. And be extensively involved in developing new Azure code.
$150,000 - $170,000 a year
Quick Apply
2d
Case Manager
The Educational Alliance —New York, NY
Facilitate groups that stimulate client support and engagement and collaborate with community providers and colleagues to implement educational workshops about…
$41,000 - $53,000 a year
Quick Apply
Client Data & Returns Attribution Group Manager, SVP - New York
Citi —New York, NY
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its…
$163,600 - $245,400 a year
Client Partner, Health
Meta —New York, NY
Success in this position will consist of driving meaningful revenue growth, influencing executives, selling with a consultative approach, driving technical…
$143,000 - $209,000 a year
2d
Works Plus Mentor/Case Manager Work Readiness Training for Teens & Young Ad
Urban Youth Alliance International, Inc. —Bronx, NY
They will work with clients to help them develop positive behaviors and build their emotional, social, and professional development, toward becoming employment…
$45,000 - $55,000 a year
Quick Apply
Queens County Reentry Taskforce Case Manager
Fortune Society Inc —Long Island City, NY
Under the Queens County Reentry Taskforce (QCRTF), the Case Manager will be responsible for conducting screenings, assessments, and providing counseling…
$45,000 - $55,000 a year
Quick Apply
Customer Success Manager
Orita —New York, NY
Serving as the voice of the customer internally for our Product org and managing feedback loops. Create and carry-out Quarterly Business Reviews for customers,…
$100,000 - $140,000 a year
Quick Apply
Global Custody Commercial Client Product Manager – Associate
JPMorgan Chase & Co —New York, NY
Supporting key franchise client discussions regarding current and target state Custody capabilities. Excellent interpersonal communication, influencing and…
$99,750 - $150,000 a year

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Client Service Supervisor

SPS-North America - New York, NY

Apply Now

Job Details

Full-time $16 - $19 an hour 11 days ago

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Management
OSHA
Customer service
English
3 years
High school diploma or GED
Bachelor's degree
Organizational skills
Computer skills
Communication skills

Full Job Description

Job Title: Client Service Supervisor
Reports To: The Client Service Supervisor will report to the Client Service Manager, Client Manager, Client Director, or equivalent leadership.

Job Overview:
The Customer Service Supervisor (CSS) position is to sit on-site with our client and oversee multiple sites or projects. The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. The CSS will act as the primary daily client contact in correlation with the Client Service Manager. While overseeing the staff onsite for all supervisory functions required.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
Duties and Responsibilities:

Oversees service delivery.
Manages the receipt, delegation and successful completion of all client requests.
Meets all client and SPS deadlines.
Manages all resources within the operation including people, hardware/software and facilities.
Coordinates staff schedules to ensure appropriate staff levels are maintained and proper coverage is provided for PTO, sickness and emergencies.
Maintains a safe working environment for the SPS staff.
Tracks all client requests using the approved tracking mechanism and performances.
Maintains metrics for monthly reporting of KPIs/SLAs.
Oversees all equipment, supply and messenger vendors to comply with SPS contract.
Performs multiple daily walkthroughs to observe team performance first hand.
Documents any incidents and inform Client and SPS immediately.
Oversees and reports on financial performance.
Maintains site P&L at proforma levels or above.

Consistently executes all deadlines to be met for for payroll, billing & A/R collection.
Oversees monthly budget forecasts for the account.
Grows the existing account year-over year.
Insures client & employee engagement.
Maintains Client Satisfaction Index ("CSI") at or above previous score.
Participates in monthly and quarterly client business reviews.
Maintains Employee Satisfaction Index ("ESI") at or above previous score.
Participates in SPS sponsored events.
Establishes and maintain accountability to Client Services Manager and/or higher level leadership.
Coaches, develops, and cross trains operations team to grow their careers.
Sets and communicates to each staff member individual responsibilities, operational issues/concerns, daily goals, service improvements and customer expectations.
Develop, appraises, and counsels staff to reduce turnover, improve employee satisfaction and increase promotability of staff members.
Maintains consistent documentation monitoring the status of each employee.
Provides annual employee performance evaluations and reviews as directed by SPS.
Insures operational excellence.
Performs strict adherence to all SPS policies & procedures.
Serve as a knowledge resource regarding SPS policies and procedures
Meets or exceeds all contractual and client KPIs/SLAs.
Immediately reports any personnel, security or data breach incidents to SPS leadership team.
Proactively institutes the SPS Governance Model to ensure client satisfaction.

Standardizes policies and procedures, including statistical monthly reporting and benchmarks.
Drives operational improvements and solution design.
Troubleshoots and resolves all client, site management and site staff issues.
Coordinates, implements and oversees any special projects.
Coordinates and leads vendor partner negotiations.
Manages site financials in terms of hours, gross margin spread, profitability and growth.
Serves as a knowledgeable resource regarding OSHA, EEOC and process for handling complaints.
Manages direct reports including managerial staff.
Assists in the development of training materials and execution of formal training sessions.
Supports business development internally and as directed.
Maintains consistent communication with Client and SPS at all levels.

Competencies:

Results-oriented.
Driven by client satisfaction.
Strong integrity, solid business ethics.
Excellent presentation and interpersonal skills.
Excellent English written and oral communication skills.
Expert in customer service skills, professional attitude and appearance.
Good organizational skills.

Ability to maintain confidentiality.
Attention to detail.
Ability to function with a high level of patience, tact and diplomacy to defuse anger and collect accurate information.
Able to convey information and ideas through speech in ways that others will understand.
Able to listen to and understand information and ideas presented through spoken words and sentences.
Able to speak clearly so listeners understand, identify and understand the speech of another person.
Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting.
Flexibility in dealing with simultaneous projects.

Qualifications and Education Requirements:

High School Diploma (or equivalent) required. Bachelor's Degree or higher preferred.
Minimum of 3+ years of experience in high level relationship building and operational management.
Previous management/ supervisor experience overseeing 5-10 employees.
Ability to build business relationships and interact effectively with "C" level executives.
Solid understanding of selling skills.
Exceptional computer skills.
Industry related experience a plus.
Driven by client satisfaction, with proven track record of diplomacy and ownership.
Strong integrity, solid business ethics.
Strong team approach to account management.

Creative strategic thinking and performance.
Required to maintain an overall professional appearance and attitude.
Adhere to all policies and procedures required.

Physical Demands:

Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
Physically able to talk on the phone and input data simultaneously.
Ability to lift or move 40 lbs. or greater frequently.
Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.

Travel: Some local travel is required for this position. Approximately up to 25%.

Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
WHAT WE OFFER

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
Full-Time Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
Part-Time Benefit Offerings: 401k w/ matching, Entertainment Discounts, & Paid Time Off (if eligible).

About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.
In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
To view our privacy policy, click on the link below:
SPS-North America Privacy Policy

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Apply Now

client manager jobs in New York, NY

Client Service Supervisor

Program Supervisor/Case Manager

Mental Health Targeted Case Manager

Senior Manager of Client Accounting

Client Service Manager (Wealth Management)

Client Service Manager (Wealth Management)

Case Manager Life is Precious™

Case Manager - Supervised Release Program

Case Manager

Mentally Ill Chemical Abuse (MICA) Specialist/Case Manager

Banking Client Relationship Associate- Japanese bilingual

Bilingual Case Manager - Scatter Site

Client Executive 1- Culinary Operations

Case Manager

Client Data & Returns Attribution Group Manager, SVP - New York

Client Partner, Health

Works Plus Mentor/Case Manager Work Readiness Training for Teens & Young Ad

Queens County Reentry Taskforce Case Manager

Customer Success Manager

Global Custody Commercial Client Product Manager – Associate

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