20 Best Guest Service Agent jobs (Hiring Now!)

Guest Services Agent
Ojo Spa Resorts —Ojo Caliente, NM
The successful applicant will be responsible for welcoming and registering incoming guests, scheduling desired services, inputting/accessing computer data,…
Estimated: $27.8K - $35.2K a year
Guest Service Agent
the Tides Inn —Irvington, VA
Provide any assistance to resort guests and future guests to ensure a pleasant stay. Obtain appropriate credit card authorization for the guests stay.
$14.00 - $14.70 an hour
Quick Apply
Front Desk Agent
Barrows House —Dorset, VT
Welcome, register, and assign rooms and issue room keys or cards to the guests. They review accounts of the guests who signs out. Promote and sell guest rooms.
From $19 an hour
Quick Apply
Front Desk Agent
Rocky Mountain Hotel and Conference Center —Estes Park, CO
A Guest Service Representative is responsible for all guest interaction at the front desk including guest registration, departure processing, and communication…
From $17 an hour
Quick Apply
Guest Services Agent
Marriott Vacations Worldwide —Honolulu, HI
Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests…
$31.22 an hour
11h
Bell Service Agent
Hotel Tano —Barrigada, GU
We are looking for an experienced and competent *Guest Service Agent (Bell Service)* to undertake the surveillance of our premises and protection of our staff…
From $10 an hour
Quick Apply
1d
Aviation - Front Desk Agent - Shift Lead
Northeast Air —Portland, ME
The Aviation Front Desk Agent /Shift Lead will ensure proficiency in meet and greet interactions, fielding and routing phone calls appropriately and politely, e…
From $19 an hour
Quick Apply
Overnight Front Desk Agent
Sunset Key Cottages —Key West, FL
Demonstrate proper telephone etiquette, transferring of calls, and taking accurate messages for guests. Manage guest experience by informing guests of various…
Estimated: $30.4K - $38.5K a year
Quick Apply
Guest Service Agent
Peachtree Hospitality Management LLC —Sewanee, TN
This position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and…
Estimated: $27.8K - $35.2K a year
Quick Apply
1d
Front Desk Associate
Giri Hotel Management —Ogunquit, ME
Due to the nature of the hospitality industry, weekend, evening and holiday availability is required to meet our guests where they are and provide them with the…
Estimated: $30K - $38K a year
Quick Apply
3d
Store Team Member
Rusty Lantern Markets —North Hampton, NH
_Assist in ensuring excellent guest service: _You will need to put in the extra effort to ensure that every aspect of an RLM visit exceeds the guest expectation…
$15 - $17 an hour
Quick Apply
5h
Guest Services Associate
Microtel In and Suites —Bozeman, MT
\*\*Responsibilities:\*\* - Welcome guests warmly upon their arrival and create a positive first impression - Coordinate check-in procedures efficiently and…
From $21 an hour
Quick Apply
3d
Guest Service Agent
Royal Surf Club —Dewey Beach, DE
Greet, register, and assign rooms to guests of the hotel. Additionally, you'll strive to ensure a seamless and enjoyable experience for guests while upholding…
Estimated: $28.3K - $35.8K a year
Quick Apply
20h
Rooms Controller, The Westin Monache
Mammoth Mountain —Mammoth Lakes, CA
Responsible for guest pre-arrival experience as well as answering Service Express phones. Assists front desk as needed. Basic cash handling skills required.
$21 an hour
9d
Dillon Night Auditor/Front Desk Agent
Town Pump, Inc. —Dillon, MT
Perform check in and out of guests, post payments and charges as necessary, be responsible for answering the hotel switchboard in a timely, efficient, and…
$15.75 - $16.25 an hour
Quick Apply
6d
Resort Front Desk Agent-Full Time; Mountainside Resort at Stowe, Vermont
Lemonjuice Solutions —Stowe, VT
Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name,…
$20 - $22 an hour
Quick Apply
Guest Service Agent
Salamander Washington DC —Washington, DC
Record guests preference, update into guest profile and act upon. Provide guests with information regarding hotel facilities and local attractions.
$25 an hour
Quick Apply
6d
Guest Service Agent
Embassy Suites Chattanooga at Hamilton Place —Chattanooga, TN
Ensures that incoming calls to the switchboard are answered within three rings. Summary: Guest Service Agents are responsible for greeting and registering the…
Estimated: $27.1K - $34.3K a year
Quick Apply
21h
FRONT OFFICE AGENT
Hyatt Regency Boston —Boston, MA
Other duties may include processing forms of payment and responding to guest inquires. This highly visible role gives opportunity for casual conversation and…
$25 an hour
22h
Guest Services Supervisor
Mirbeau Hospitality —Skaneateles, NY
Answer phone calls, transfer calls, answer emails, update daily pass-on logs & company newsletters. Register arriving guests, check-in, create key cards, and…
$20 - $22 an hour
Quick Apply
12d

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Guest Services Agent

Ojo Spa Resorts - Ojo Caliente, NM

Apply Now

Job Details

Full-time Estimated: $27.8K - $35.2K a year

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Food provided
Paid sick time

Qualifications

Hospitality
CPR Certification
Customer service
Microsoft Office
High school diploma or GED
First Aid Certification
Front desk
Computer skills
Cash handling
Communication skills

Full Job Description

Description:Our Spa Resorts in New Mexico offer a unique blend of luxury and tranquility. At Ojo Caliente Mineral Springs Resort & Spa, you can enjoy the healing waters that have attracted spa enthusiasts since 1868. Tucked away in a high-desert hideout surrounded by orange cliffs, our spa days include relaxing in mineral pools and experiencing our upgraded Historic Bath House with a new salt sauna and eucalyptus steam room. As an employee, you get free soaking (Monday – Thursday) with a guest and can also enjoy discounted spa treatments.
Why choose Ojo Caliente Mineral Springs Resort & Spa?
We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Ojo Caliente Mineral Springs Resort & Spa is known for its natural mineral springs, which have been attracting visitors for centuries due to their healing and rejuvenating properties. The resort offers a unique blend of relaxation, wellness, and natural beauty, making it a popular choice for those seeking a serene and rejuvenating getaway.
What sets us apart?
It's our dedication to quality, innovation, and teamwork. We provide competitive compensation and foster a positive work environment.
Ojo Caliente Mineral Springs Resort & Spa in Ojo Caliente, NM is looking for positive, professional, and energetic Guest Services Agents to join it's front desk team!

A Guest Service Agent handles the daily front desk operations of the resort, ensuring the highest standards of service and the best possible experience for our guests, with prompt and courteous attention to their needs. The successful applicant will be responsible for welcoming and registering incoming guests, scheduling desired services, inputting/accessing computer data, providing any needed assistance and information and ensuring departing guests leave well-pleased with their stay. Must have front desk experience in the hospitality industry and be available to work a flexible schedule including days, nights, weekends and holidays.
Embrace the opportunity to contribute to a workplace that cherishes authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork.
Join us in fulfilling our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. Ojo Caliente Mineral Springs Resort & Spa awaits your expertise and passion.
ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:
1. Handles daily front desk operations, ensuring the highest standards of service.
2. Welcomes incoming guests to the resort.
3. Registers guests in an efficient and friendly manner, with a smile.
4. Is prompt and courteous, paying great attention to detail.
5. Resolves guest issues in an empowered manner.
6. Maintains a calm, positive presence when confronted with difficult situations.
7. Communicates with other departments to resolve guest issues.
8. Uses various communication tools: guest texting app, radio, telephone.
9. Answers incoming phone calls in a prompt and friendly manner.
10. Uses systems at the front desk to process all data: V1, Agilysys.
11. Follows all operational policies (SOPs), including safety and security protocols.
12. Handles cash in accordance with all applicable procedures.
13. Supports other team members and departments as needed.
14. Maintains complete knowledge of all resort features and services.
15. Maintains a consistent presence at the front desk.
16. Checks guests out in a friendly and courteous manner, with a smile.
17. Welcomes guests back.
This summary of job functions is not meant to be all-inclusive. The employee may be asked to perform other reasonable duties as assigned by their supervisor or manager.
Requirements:1. Experience in a hospitality setting preferred.
2. High school diploma (or equivalent); hospitality degree or certificate a plus.
3. Computer skills, experience and aptitude to include MS Office software. Knowledge of property management systems a plus.
4. Reliability, punctuality and professional communication skills are critical.
5. Ability to work under pressure with a high level of patience and customer service.
6. Accurate cash handling skills required.
7. CPR and first aid certification a plus; willing to be trained in same.
8. Ability to work evenings, weekends, weekdays, and holidays required.
9. Ability to walk or stand and move about the resort (both indoors and outdoors) for eight or more hours per day, sit, reach, lift, bend, kneel, stoop, climb stairs, push and pull items weighing up to 40 pounds.
10. The position requires manual dexterity; auditory and visual skills; the ability to follow written and oral instructions and procedures; and the ability to speak and communicate in a professional manner.
Ojo Spa Resorts Discounts and Perks:
Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort and Spa:

Mission based company with values you can trust
Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
Employee Assistance Program (EAP)
Paid Sick Time
Paid Time Off
Ongoing training to build critical skills for current and future roles
Numerous Growth & Developmental Opportunities
Competitive Compensation
Discounted Employee Lunch
Free Lunch/Dinner on Thanksgiving & Christmas
Employee Appreciation Lunches
Above and Beyond Awards - Ojo Bucks
Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
40% off Spa Treatments (includes private pools and private Ojitos)
40% off at the Restaurants
20% off at the Gift Shops
Discounted Lodging Rate
Hiking Trails

Ojo Santa Fe: Gym, Puppy Patch, Chicken Chat
Ojo Caliente: Yoga Workshops (if space available)
Ojo Caliente Mineral Springs Resort & Spa is conveniently situated near several vibrant locales and scenic spots. Take a look at the distances below to see just how close we are to some popular destinations:

Only 25 miles away from Espanola, NM.
Abiquiu, NM, is located only 31 miles away from our resort.
Pojoaque, NM, is conveniently located only just 34 miles away.
Taos, NM, is a short 40-mile drive from Ojo Caliente.
Los Alamos, NM, is just 42 miles away.
Santa Fe is 50 miles away.

Apply today and become an integral part of the Ojo Caliente Mineral Springs Resort & Spa family. Make Ojo Spa Resort your next career move!
#LI-LF1

Job Type: Full-time

Apply Now

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