20 Best Technical Support Supervisor jobs (Hiring Now!)

Supervisor, IT Support
ITT, Inc. —Seneca Falls, NY
Collaborate extensively with cross-functional IT teams and business stakeholders to design and implement strategic IT initiatives.
$98,800 - $147,600 a year
Technical Support Manager
Lynkwell —Schenectady, NY
Bachelor’s degree in computer science, engineering, a related field, or equivalent experience. Occasionally able to travel into the field to provide hands-on…
$65,000 - $75,000 a year
Quick Apply
5d
Regional Customer Service Manager
Litco Manufacturing —Vienna, OH
Respond to incoming calls and emails from current customers. Analyzing procurement data such as cost analysis reporting, benchmarking spend, costs of…
$40,000 - $50,000 a year
Quick Apply
Customer Service Manager
Gate Gourmet —Boston, MA
British Airlines: Knowledgeble/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets…
$58,000 - $62,000 a year
Quick Apply
IT/Cad Mgr
Mercier Electric Co., Inc. —Auburn, MA
Support & maintain field deployed, tablets,laptops & cellular phones. This position is designed to develop a valued technical expert, who is recognized and…
$50,000 - $60,000 a year
Quick Apply
IT Regional Support Supervisor
MacLean-Fogg —New Baltimore, MI
Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users. Will require up to 50% travel.
Estimated: $68.1K - $86.2K a year
5d
Information Technology (IT) Helpdesk Manager
Beacon Specialized Living Services —Kalamazoo, MI
Preferred bachelor's degree in information technology, Computer Science, or a related field. Strong technical background with expertise in troubleshooting…
$80,000 - $105,000 a year
Quick Apply
12d
IT Help Desk Manager
Confidential —Cuba, MO
\*Provide system assessments and performance updates to field support. Position is the company’s primary point of contact for the installation, maintenance,…
$24 - $32 an hour
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22h
Manager-Health IT Application Support and Development
Poarch Band of Creek Indians —Atmore, AL
Provides guidance and support for collaboration tools such as online meetings and remote conferencing tools. Accountable for application performance/stability,…
Estimated: $79.2K - $100K a year
Quick Apply
12d
IT Support Supervisor
Heiden Technology Solutions —Saginaw, MI
Organize training sessions for help desk staff to enhance technical skills and customer service capabilities. Generate and analyze help desk performance reports…
From $45,000 a year
Quick Apply
Technology Support Manager
CatchMark Technologies —Grand Rapids, MI
Exceptional communication skills to convey technical concepts to non-technical stakeholders effectively. Bachelor's degree in Information Technology, Computer…
$80,000 - $90,000 a year
Quick Apply
Technical Support Manager
Mobile Technologies Inc —Beaverton, OR
You work with others or independently to resolve the technical needs in software and related hardware, identify and report issues as well as feature requests…
$65,000 - $75,000 a year
Quick Apply
9d
Japanese Bilingual Customer Service Supervisor – Logistics/ Freight Forwarding
Advantage Technical —Torrance, CA
Manage incoming phone calls and emails from customers and subcontractors. Handle daily shipment arrangements, including scheduling pickups and deliveries,…
$55,000 - $60,000 a year
Quick Apply
IT Consulting Service Delivery Manager - Managed Service Provider (MSP)
Alvaka —Irvine, CA
ITIL certification or similar IT Framework certification strongly preferred. Technology certification(s) such as MCSA, MCSE, CCNA, CCNP are strongly preferred.
$110,000 - $160,000 a year
Quick Apply
System Support Manager/IT
Epic HR, LLC —Lancaster, CA
Analytical and technical skills is a must. Setup, maintain, troubleshoot company mobile phones. Our mission is to assist in all technical related issues within…
$68,000 - $74,000 a year
Quick Apply
8d
Tech Support / Warranty Manager
Professional Recruiter Associates —South Carolina
Organize and file warranty invoices, field service reports, and maintain control of all service documentation. Pay: $50,000.00 - $100,000.00 per year.
$50,000 - $100,000 a year
Quick Apply
16h
Customer Service Manager
UBlockout —Dallas, TX
Handle escalated customer issues and troubleshooting calls to ensure prompt and effective resolution. Regularly review customer calls to ensure adherence to…
$60,000 - $85,000 a year
Quick Apply
12d
IT Service Desk Manager
ONUVO —San Juan, PR
Manage the processing of incoming calls to the Service Desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user…
$48,000 - $66,000 a year
Quick Apply
11d
Customer Service Supervisor-Player Support Center
NeoPollard Interactive —Lansing, MI
Supervise by walking around; be readily available to assist staff with escalated calls, customer concerns, and technology issues.
Estimated: $46.2K - $58.5K a year
Quick Apply
18h
Technical Support Manager (SaaS)
CentralReach —United States
Hire, coach, support and develop talent within the team; manage employees’ growth and career trajectory and scale the team by sharing opportunities for…
Estimated: $69.1K - $87.5K a year
Quick Apply
1d

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Supervisor, IT Support

ITT, Inc. - Seneca Falls, NY

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Job Details

Permanent | Full-time $98,800 - $147,600 a year

Benefits

Disability insurance
Health insurance
401(k)
Paid time off
Work from home

Qualifications

Six Sigma Certification
Succession planning
Computer Science
5 years
English
SOX
Microsoft Office
Information security
Six Sigma
Bachelor's degree
ITIL
Virtualization
IT
PMI Certification
Leadership
Communication skills

Full Job Description

Position Summary:

Job Title: Infrastructure Services Supervisor

Level: Supervisor - M1

Location: Seneca Falls, NY (HYBRID SCHEDULE, mix of in office and work from home)

Duration: Full-time / Permanent

Special Requirements: None

Job Description

The Infrastructure Services Supervisor will provide hands on leadership in executing the programs, projects, and day-to-day operational tasks in the delivery of infrastructure services for ITT’s Industrial Process (IP) value center in the America’s (North and South America). This person is responsible for overseeing the design, implementation, and support of infrastructure technology (IT) and operational technology (OT) services. The individual should have some experience and desire to work in a global / matrixed organization at the corporate level to ensure IT service delivery is executed efficiently. The scope of this role includes but not limited to wired and wireless data and voice networks, physical cabling, network security, servers, storage, voice services, telecom circuits /services, desktop services, multimedia systems (conference room AV), and other related technologies.

This role responsible for supporting the business in day-to-day operations, as well as envisioning, recommending, and facilitating business changes to automate, streamline and ensure a highly available service offering for customers. You will be providing expert infrastructure oversight, ensuring successful delivery and performance of IT services for the organization. This role comes with an enormous opportunity to gain experience professionally, functionally, technically, and personally in an efficient and collaborative team atmosphere with global reach.

For a person to be successful in this role they will need to be:

passionately motivated
able to balance multiple priorities
detail oriented and deliberate
comfortable in searching out and addressing ambiguity
able to consistently deliver results
naturally curious and highly accountable mindset
approaches situations in a thoughtful and process-oriented manner.

Essential Responsibilities:

Job Duties

Supervise and lead a team of diverse personnel (location, skills, experience, etc.).
Partner with IT manager to establish, maintain and facilitate efforts to perform effective talent management activities, including but not limited to goal setting, performance reviews, individual development planning, succession planning, coaching, and developing and issue resolution.
Foster a high-performance culture for your organization – ensuring your team is engaged, enthused and eager to deliver value.
Drive and architect transformation initiatives (on-premises and cloud), leveraging innovative solutions to enhance our IT landscape.
Leads IT projects, ensuring on-time, within-budget delivery of system upgrades, migrations, and installations.
Collaborate extensively with cross-functional IT teams and business stakeholders to design and implement strategic IT initiatives.
Lead the rationalization and consolidation of services within a site, country, region, and enterprise to lower cost, improve services and standardize the user experience, where possible.
Ensure infrastructure security aligns with industry standards and compliance regulations set by ITT’s Cybersecurity Team for both IT and OT devices and related services.
Contribute to the development and maintenance of robust disaster recovery and business continuity plans.
Maintain the pulse of the customer by ensuring you understand incident, task, and request trends, KPIs and overall delivery using data baseline and improve services.
Partner with your peers and others to modernize the application / services, as needed.
Collaborate with other teams to architect and implement scalable solutions to optimize our infrastructure.
Research and identify the most appropriate options for service delivery.
Manage the deployment, maintenance, and upgrade paths of the infrastructure along with corporate Enterprise Infrastructure team.
Identify, quantify, and execute opportunities to shift work left (to the TAC, self-service, automate).

Position Requirements:

Bachelor’s degree in computer science, Information Technology or equivalent
Minimum of 5 years of work experience in related field
Excellent communication, leadership, Interpersonal and collaboration abilities across all organizational levels.
Proficiency in Microsoft Office software products.
Proficiency with hardware and technology equipment
Proficiency with Microsoft operating systems
Understanding of fundamental computer architecture, networking, virtualization, storage, and operating system concepts
Demonstrated ability to work in a team environment with flexibility, keeping others informed and anticipating needs is essential.
Oversee security measures for infrastructure-related data, equipment, and facilities.
Create and optimize technology and processes in partnership with other technology teams, compliance, and information security to ensure systems are designed and operated with security in mind.
Understand and apply fundamentals of the business to ensure the technical roadmap aligns with business opportunities.
Confident initiative-taker who is driven and results-oriented.
Deep / expert knowledge in various infrastructure and general IT services
Knowledge of controlled data and ability to devise solutions to meet and adhere to regulatory needs.
Experience with traditional and advanced environment monitoring and alerting techniques.
Strong client-driven mindset and be willing to extend themselves to collaborate across teams, geographies, and time zones in an effective and efficient manner.
Proficiency in the English language is a necessity.
Able to balance competing priorities and work under tight deadlines.
ITIL, Six Sigma, and PMI certification a plus
Experience working in a SOX-compliant environment a plus.
Previous experience leading the integration of acquired companies is required.
Previous experience leading the separation of divested companies is a plus.
Strong ability to trust but verify various aspects of IT service delivery and planned efforts.
Travel is project based, but generally no more than 10% to 15%

Additional Attributes

Leverage a consultative approach to issue resolution in conjunction with their technical skills.
Maintains high ethical standard and works by a strong moral compass. Keeps their word and follows through on commitments (Honest, credible, and trustworthy).
Continuous improvement mindset; always curious and open minded.
Effectively examines events, issues and problems and determines implications, isolating root causes and ensuring they are solving whole problems rather than simply addressing symptoms.
Works to prepare the organization for the future by maintaining a strategic perspective on the business.

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#LI-BS1

#IP1

Equal Pay Act Statement: We aim to pay our ‘ITT’ers’ fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on ‘what’ they accomplish, but also on ‘how’ they reflect ITT’s values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations. Equal Pay Act Range: Annual Salary Range $98,800 to $147,600 plus benefits and incentive plans

Apply Now

Technical Support Supervisor jobs

Supervisor, IT Support

Technical Support Manager

Regional Customer Service Manager

Customer Service Manager

IT/Cad Mgr

IT Regional Support Supervisor

Information Technology (IT) Helpdesk Manager

IT Help Desk Manager

Manager-Health IT Application Support and Development

IT Support Supervisor

Technology Support Manager

Technical Support Manager

Japanese Bilingual Customer Service Supervisor – Logistics/ Freight Forwarding

IT Consulting Service Delivery Manager - Managed Service Provider (MSP)

System Support Manager/IT

Tech Support / Warranty Manager

Customer Service Manager

IT Service Desk Manager

Customer Service Supervisor-Player Support Center

Technical Support Manager (SaaS)

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