What's In It For You!
- EVERY employee is bonus eligible after 90 days!!
- Employee discounts
- Growth opportunities
- Help others through our charity partners
- Save the environment!
Why We Will Love You
- Your smile lights up the room!
- Your care for our customers, donors and team members
- Your unique personality and amazing attitude
- You are ready to lead a diverse team
- You have a valid driver's license and clean driving record. Fantastic!
Teamwork Makes The Dream Work
Our management team works together to lead and develop our awesome team members as they take great care of our donors and customers. Whether in our wholesale operation, America's Thrift Online, our vast donations network, or in one of our retail locations, we combine our passion for donors and community service in all that we do.
Why You Will Love Us: Our Mission, Vision and Values
Mission
To Give Back! By...
- Positively impacting the environment and the communities we serve
- providing values that meet our customer's needs and wants
- reducing millions of pounds of waste each year
- supporting local charities
- creating jobs
Vision
To be the Thrift Brand of Choice in the Southeast and online by offering The Best in value, variety & selection, and convenience for our customers and donors.
Values
- People First
- We invest in what matters most to us: You. Your goals are our goals; your success is our success. We care about family and work-life balance. We value what makes you, You!
- Customers and Donors
- Our business starts and ends with both the contributions of our donors and the loyalty of our customers. We deliver a 1st class second-hand experience by providing our customers unsurpassed value & selection.
- Community
- We enhance communities by supporting charities, providing values and creating jobs. Through sustainable shopping we protect the environment and reduce waste.
- Continuous Improvement
- We empower our people to improve the business and promote an entrepreneurial spirit. Continuous improvement isn't just about margins; it's about development, personal growth, teamwork and collaboration. "How can we improve" are the most important words in business.
- Growth
- Growth is our commitment. We invest in the growth of our people, our donations, and our sales. Our growth supports our mission: To Give Back.
Position Title: Assistant Store Manager (Bench)
Department: Operations
*** Are you intrigued by the opportunity to join a remarkable and fast-growing company? We're in the process of enlarging our management team to keep up with our exciting expansion! Our Bench program is designed to bring talented individuals like you on board early, grooming you for management roles within our stores. Are you prepared to embark on this journey with us and contribute to our continued growth? The ideal candidate should be ready for extensive travel during the training period (at least 16 weeks) and should also be open to potential relocation within North Alabama, Baton Rouge Louisiana, Tennessee and Georgia. ***
Position Purpose and Objectives
As an Assistant Store Manager (Bench) (ASMB) with America’s Thrift Stores (ATS) each day will be filled with challenging and exciting work where every day is different! ASMBs are responsible for inspiring their leadership team and team members to live out ATS Mission and Values while upholding the company culture. ASMBs are responsible for partnering with their District Manager and Store Leadership Team to meet financial goals to generate the revenue and donations necessary to support the mission, operations and community programs provided by ATS. ASMBs empower their team while creating an environment for personal and professional growth. The ASMB must have the ability to accomplish profitability through managing operations such as budgeting, financial reporting, profit and loss, identification of high-quality donated items, loss prevention, product quality control, product pricing, and building community rapport with an emphasis on customer relations. Ultimately, you build your team: hiring, training, and developing team members. Supporting the mission is a complex job, but you will get a sense of fulfilment like no other. More importantly, you will get to be a part of a company that is committed to improving our local communities and charity partners!
Roles and Responsibilities
- Collaborates with the Assets Protection (AP) team and/or People and Culture Business Partner (PCBP) to probe incidents related to company assets, equipment, and personnel. Ensures appropriate measures are taken based on investigation outcomes, in coordination with the Store Manager, District Manager (DM) and PCBP.
- Utilizes independent discretion in delegating daily tasks to supervisors, and team members to fulfill operational requirements effectively.
- Coordinates and verifies the precision of deposits/currency exchanges and promptly alert management of any cash, register, or operational concerns.
- Lead and inspire a dynamic team, cultivating a supportive and efficient work atmosphere.
- Uphold adherence to company policies, local regulations, and safety protocols, ensuring operational excellence.
- Conduct regular performance assessments, offering constructive feedback and guidance for continual improvement.
- Development of employee behavior and performance to support their growth with ATS
- Champion a culture rooted in trust, employee growth, and sustained engagement through leading by example.
- Offer guidance, coaching, and disciplinary measures, when necessary, to supervisors, and team members.
- Facilitate seamless onboarding and orientation processes, ensuring all documentation is accurate and complete.
- Enforce company policies, standards, and values to maintain organizational integrity and excellence.
- Utilizes reports regularly to craft/update sales floor layouts to maximize sales potential.
- Manages inventory levels across all merchandise categories, ensuring optimal production levels and merchandise quality for enhanced revenue generation.
- Oversees the smooth flow of donations, ensuring adherence to standards, safety protocols, security measures, and state regulations.
- Supervises store operations, resources, and budgets, ensuring the fulfillment or surpassing of all set objectives.
- Upholds presentation and merchandising standards on the sales floor.
- Analyzes sales performance, pinpointing improvement areas and implementing effective strategies to boost sales and achieve targets.
- Collaborates with the Store Manager in executing promotional activities, marketing campaigns, and special events to drive foot traffic and bolster sales.
- Supports the Store Manager in daily operations, encompassing opening and closing procedures, cash management, and staff supervision.
- Assists in the recruitment, hiring, and onboarding process for new team members as necessary.
- Stays abreast of industry trends, competitor activities, and market dynamics to capitalize on growth opportunities and foster innovation.
- Uphold high standards of visual merchandising, guaranteeing that displays are visually appealing, well-organized, and highlight products effectively.
- Address customer and employee concerns and grievances promptly and courteously, prioritizing customer satisfaction and loyalty.
- Foster a culture of consistent outstanding customer service, extending to both internal (team members, colleagues, other departments) and external customers (donors, patrons, charity partners).
- Ensure the safety and security of both customers and employees by maintaining a secure environment. Regularly monitor safety protocols and ensure their continual implementation and enforcement.
- Any other duties as assigned.
Skills and Qualifications
- Ability to multitask and prioritize in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, with a customer-focused approach.
- Proven ability to inspire, coach, train, and develop team members to consistently provide exceptional customer service and drive for results.
Requirements
- Flexibility to work evenings, weekends, and holidays as needed.
- Ability to relocate within Alabama, Tennessee, Georgia or surrounding states.
- Proficiency in Microsoft Office Suite and point-of-sale (POS) systems.
- Previous experience in a leadership role, managing a team of 15 or more.
- Must be able to pass a background check and drug screen.
- Must possess a valid driver's license in good standing and have access to reliable transportation.
- Must be able to lift up to 50 pounds, with the full range of motion including bending, lifting, and twisting, pulling, and pushing.
Competencies:
Never- 0%, Occasionally- 1-33%, Frequently- 34-66%, Continuously- 67-100%
Physical Demands:
- Occasionally - Carrying up to 50 lbs., pushing and pulling up to 50 lbs., lifting up to 50 lbs, balancing, stooping, kneeling, crouching, handling, and smelling.
- Frequently- walking on tile/concrete, bending, feeling, and reaching waist/overhead level.
- Continuously - Sitting, standing on tile/concrete, fingering, talking, seeing, and hearing.
Other / Safety Risk Factors:
- Occasionally - loud noise, cluttered floor surface, nuisance dust, fumes, sprays, and hazardous cleaning solutions.
- Frequently-Twisting of back and neck.
- Mostly regular hours, working evenings, weekends and holiday hours as needed.
- Working environment involves inside office and warehouse conditions with varying weather and temperatures.
Other duties as assigned: Please note that this job description may not cover every duty or responsibility that might arise in the course of employment. Employees are expected to perform other duties as assigned, which may not be explicitly stated in this document. This job description is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required of employees in this position. The duties and responsibilities outlined here are intended to provide an overview of the primary functions of the role, but they may change as the needs of the organization evolve.
#IND123
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
