20 Best pc technician jobs (Hiring Now!)

Service Desk / Help Desk Technician
The Henne Group —Remote
The Help Desk/Support Technician is primarily focused on answering the phone, responding to emails, and monitoring the operational state of the web portals are…
$18 an hour
Quick Apply
4d
IT Help Desk Technician
The Lactation Network —Chicago, IL
Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
Estimated: $41.6K - $52.7K a year
Quick Apply
1d
Jr. Computer User Support Specialist
PCI Government Services —Remote
Ensure technical problems are clearly defined with a precise description of the problem being encountered; technical terms spelled out, so they can be easily…
$24.50 an hour
6h
IT Technician
Glow Networks —Andover, MA
Participates with the debugging and troubleshooting of new and existing procedures, equipment, products etc. Creates new test programs/procedures as needed for…
$18 - $21 an hour
Quick Apply
21h
Technical Support Representative (Work from Home)
Tollanis International Inc. —Remote
We are hiring Technical Support agents* to answer inbound calls and provide customer support in a *remote/home office environment* with flexible work hours.
$10 - $16 an hour
Quick Apply
7d
Client Support Specialist - Work From Home
ClinicMind —Remote
Must own a PC with at least 8 GB of memory. Proficiency in using various communication platforms including live chat and social media.
Estimated: $44.5K - $56.4K a year
Quick Apply
IT Analyst
Del Monte Foods, Inc. —Yakima, WA
Take calculated risks to develop effective solutions. Ability to maintain composure and focus while troubleshooting and solving technical issues.
$21.43 - $34.24 an hour
Quick Apply
16h
IT Technician
Snowrelic INC —Raleigh, NC
Analysis of technical and user documentation for technical assistance and support. Ability to work independently on tasks, develops own work, schedule and…
$23.23 - $37.97 an hour
Quick Apply
19h
PAC Help Desk Specialist
United Urology Group —Owings Mills, MD
They will also be responsible for taking Outbound calls for direct offices in scheduling patients for the cancer center along with basic appointments and taking…
Estimated: $43K - $54.4K a year
Quick Apply
16h
Technical Help Desk
Trapp Technology Inc —Phoenix, AZ
Service Delivery Technician I provide technical support in a professional manner to customers by researching and answering questions, troubleshooting problems,…
Estimated: $36.9K - $46.7K a year
Quick Apply
1d
IT Support
Inside Sales Solutions —Remote
Bachelor’s degree or pursuing a degree in information technology or related field preferred. Resolve networking issues and other technical problems.
$29,000 - $31,200 a year
Quick Apply
17h
Tier One Technician (Voice NOC) ENTRY LEVEL
Velocity A Managed Services Company —Remote
Take incoming calls and respond to emails regarding service troubles and/or call path changes. Much of your time will involve monitoring automated probes,…
Estimated: $29.2K - $37K a year
Quick Apply
Help Desk Specialist (Tier 1)
Agile5 Technologies, Inc. —Remote
Use help desk tools such as SharePoint to document all interaction to include resolution/disposition of help desk tickets. Must be a U.S. citizen.
Estimated: $44K - $55.7K a year
Quick Apply
7d
NOC Technician II
aventiv —Remote
Associate’s Degree in Computer Science, Computer Engineering or related field of study. While performing the duties of this job, the employee is regularly…
$29.31 an hour
Quick Apply
6d
Remote Support Technician/Entry Level IT Mountain Time Zone Hours
Masters Telecom —Remote
To succeed in this role, you should have a problem-solving attitude along with the ability to follow technical instructions. O A reasonable knowledge of IT.
From $15 an hour
Quick Apply
IT Help Desk Technician
High Point & Affiliated Organizations —New Bedford, MA
Perform remote troubleshooting using diagnostic techniques to resolve common technical issues; Maintaining and troubleshooting of windows local user profile…
From $22 an hour
Quick Apply
23h
Remote Tier I Help Desk Support
The Ventura Group, Inc. —Remote
Helpdesk services primarily entail reading/responding to emails, updating electronic records, answering phone calls, reviewing electronic reports, and triaging…
$36,000 - $38,000 a year
Quick Apply
1d
Help Desk Technician
Wasatch I.T. —Salt Lake City, UT
The Help Desk Technician is responsible for handling first level support of service requests through email and inbound phone calls.
$20 an hour
Quick Apply
1d
Helpdesk Level 1 Support
Q-Centrix —Remote
Provide technical support to a large, remote team whose success depends on the technology they use every day. The Help Desk Team is the 1st line of defense when…
$20 - $22 an hour
Quick Apply
Service Desk Tech I
VCU Health System —Richmond, VA
The Service Desk Tech I performs Service Desk support functions and operations including telephone and web based support, issue escalation and resolution, and…
Estimated: $42.2K - $53.4K a year

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Service Desk / Help Desk Technician

The Henne Group - Remote

Quick Apply

Job Details

Full-time $18 an hour 4 days ago

Benefits

Health insurance
Paid time off

Qualifications

Jira
Medicare
Software troubleshooting
Customer service
Writing skills
Selenium
Windows
Organizational skills
ServiceNow
1 year
Communication skills
Help desk

Full Job Description

Job Title: Technical Support Specialist

The Henne Group (THG)  a San Francisco, CA-based market research company, is currently accepting applications from motivated people to join our professional staff as a Service Desk/ Help Desk Technician at The Henne Group, you will be working for a company that has over 35 years of qualitative and quantitative healthcare experience related to LGBTQ+ communities, Medicaid and Medicare, rare-patient disease space, and a wide of array of healthcare-related opportunities. With offices in Wyoming and California, you will work with a virtual team that utilizes data analytics and qualitative research to raise public awareness and empower underserved communities across the United States. In addition to market research studies, over the past seven years, THG has also offered clients complete call center and help desk services including planning, staffing, and employee training, as well as call infrastructure development and deployment.  In 2022, several of the THG operated help desks moved to seven day a week coverage, and in 2023, several are expected to become 24/7 operations.

Candidacy:
The ideal candidate will have strong interpersonal and customer service skills both on the phone and through written and verbal communications. They should be proactive, detail oriented, with an ability to take direction and resolve issues.

Company Description:
THG is a leading national full-service research organization. For many years, THG has completed thousands of qualitative and quantitative research projects for business, government (federal, state, and local), academic, and not-for-profit clients. We use the most exacting professional standards in all our research studies and customize our work to meet our client’s needs.

Job Description:
The Help Desk/Support Technician is primarily focused on answering the phone, responding to emails, and monitoring the operational state of the web portals are the top priorities of every Service Desk Technician. Each Technician's web portal support coverage is monitored to ensure that the technician addresses all user issues in a rapid and thorough fashion in accordance to established guidelines, scripts, and training. All Support Technicians must remain logged into the support phone lines, ticketing tools, and support tools, during their shift coverage, without exception. The Service Desk has queues that enable effective handling and monitoring of in-scope issues. Technicians must monitor the Service Desk queues based on the intake tool and the level of the technician. You will be instructed as to which support area you will handle.

We use a tiered system to designate scope and level of responsibility.

This position is a Tier 1, Level 1 Technician:
Tier 1 (T1) Service Desk (Web Support and Security Team)

Level 1 (L1)

Technicians take their responsibilities and apply them to their standard duties. L1 Technician duties are as follows:

Handle “General Web Support” (i.e., Tier-1) issues per established guidelines (e.g. KBA listing Level 1 as the audience), scripts, and training.

For Tier 1 Level 1, this includes (but are not limited to):

Login/authentication (e.g., locked and disabled accounts).
Account configuration (e.g., completing RIDP, MFA registration, etc.).
User Authorization (e.g. adding and removing users, etc.).
Navigation support (e.g., using User Security, File Transfer features, etc.).
General portal guidance (e.g., locating web portal resources and/or information).
Escalation of “Complex” issues; in other words, issues that cannot be resolved by adhering to established troubleshooting guidelines and/or scripts.
Alerting the Service Desk team of issue patterns seen during intake and processing.
Monitor and escalate “issues” with system performance such as Selenium Alerts.
Conduct ad-hoc, targeted user outreach in response to established scripts and guidelines (e.g., courtesy calls/emails, deadline reminders, etc.).
Monitor and triage “Project/Program” and out-of-scope issues and/or inquiries based on established guidelines.
Perform “After-call” or “After-resolution” work, such as updating account activity/tracking/communications logs (e.g., entering resolution codes).

Log/Report events related to support activities, including (but not limited to):

Potential system bugs.
Observed system outages.
Disrupted/undeliverable and dropped emails and calls.
Inquiries reported outside standard communication channels.

Adhere to the Service Desk Shift Protocols.
Attend regular check-in (weekly), evaluation (quarterly), and training.
Perform administration activities to include but not limited to data transfer, review, and logging, and access and permission review and reporting.

Required Skills and Qualifications:

1+ years of experience working in a help desk environment.
Excellent oral, communication, and writing skills.
Problem solving skills and meticulous attention to detail \Persistent and proactive work style.
Strong interpersonal and customer service skills with an ability to build relationships with customers .

Preferred Skills and Qualifications

Experience working with documenting in ticketing systems such as ServiceNow, Jira, or Monday, etc.
Available to work full-time, flexible schedule including weekend availability.
2+ years of experience working in a help desk environment.

Contact us to apply!

The Henne Group embraces the diversity of its staff and encourages all qualified individuals, including people of varied ethnicities, gender identities, sexual orientation, and physical abilities to apply, especially those who live in a Historically Unutilized Business Zone (HUBZone) are to fill this role. You can find the HUBZone map and search your home address here: https://maps.certify.sba.gov/hubzone/map

To apply for this position, please submit your information and resume to THG Application Form: https://app.smartsheet.com/b/form/9d12f62c799c4b0aa00657c324c0f85c

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

Health insurance
Paid time off

Experience level:

1 year

Schedule:

8-hour shift
Monday to Friday
Weekends as needed

Experience:

Help desk: 1 year (Required)

Work Location: Remote

Job Type: Full-time

Pay: $18.00 per hour

People with a criminal record are encouraged to apply

Experience:

Help desk: 1 year (Preferred)
Windows: 1 year (Preferred)

Work Location: Remote

Quick Apply

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