20 Best customer care manager jobs in Remote (Hiring Now!)

Virtual Call Center Manager
Advocate Health Advisors, LLC —Remote
Utilizes multiple online licensed agent tools to assist agents while providing exceptional consumer experience. Assures coverage of all shifts as required.
Estimated: $57.2K - $72.4K a year
Quick Apply
Client Success Representative
Franchise Ramp —Remote
Stay up-to-date with digital marketing trends and potential new channels and strategies. Collaborate with the Customer Success team to brainstorm and…
$55,000 - $60,000 a year
Quick Apply
Customer Care Operations Manager
Soda Health —Remote
Someone who brings expertise and authenticity to the table with a willingness to share and collaborate with others who will rely upon your knowledge and input,…
Estimated: $69.6K - $88.1K a year
Quick Apply
19h
REMOTE Customer Service Supervisor- Full-Time + Benefits! (Mon-Fri 8:30 AM-5:00 PM)
Printivity —San Diego, CA
*FREE College-*Earn an Associate's or Certifications in any field you choose. They will provide support and oversee employee training, order management,…
$21.00 - $23.50 an hour
Quick Apply
11d
CWSP Senior Client Relations Manager
Twin Cities Jesuit High —Minneapolis, MN
With the Director of CWSP of CWSP co-lead collaboration efforts with the Academic department on the design and implementation of the 4-year CWSP curriculum.
$63,000 - $70,000 a year
Quick Apply
14h
Customer Success Manager
Wynne System —Remote
If you have experience working in a Customer Success and/or Sales environment, are well organized, able to work in a team and on your own initiative in various…
$65,000 - $85,000 a year
12h
Customer Success Manager - Remote
HSI EMERGENCY CARE SOLUTIONS INC —Remote
Conduct regular business reviews, presenting data-driven insights and ROI analysis. Develop and execute strategic success plans for assigned enterprise accounts…
Estimated: $63.7K - $80.7K a year
Quick Apply
9h
Client Strategy Manager
SLD —California
Bachelor’s degree in Marketing, Advertising, Business, or a related/relevant field. Collaborate with clients to develop media strategies that align with their…
$60,000 - $65,000 a year
Quick Apply
20h
Customer Success Manager
EasyPost —Remote
The Customer Success Manager III will be responsible for developing and maintaining strong relationships with customers to ensure their success and satisfaction…
Estimated: $111K - $140K a year
23h
Customer Service Team Manager
IQVIA —Remote
Take incoming calls from team and customers to assist with the goals of the program. Listen to team calls to ensure quality and provide feedback to team.
$27 an hour
1d
Manager, Customer Support
SevenRooms —Atlanta, GA
Familiarity with customer support software and tools, such as CRM systems, help desk software, and analytics tools.
$85,000 - $95,000 a year
Quick Apply
17h
Client Manager
Sierra Marketing Inc —Remote
As a Client Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met and driving…
$45,000 - $120,000 a year
Quick Apply
1d
Remote Customer Relations Manager
Fresh Look Home Cleaning —Remote
Requirements:* 1 year sales, 1 year customer service experience, some computer skills, email, articulate correspondence, friendly, quality voice.
$500 - $982 a week
Quick Apply
Customer Success Manager
RevenueWell —Remote
Associate’s or Bachelor’s degree in a related field (or equivalent experience). Familiarity with CRM and customer success platforms/tools. WHAT’S IN IT FOR YOU:
Estimated: $59.1K - $74.8K a year
Quick Apply
14h
Call Center Manager - Student Enrollment (Open to candidates in Iowa only)
Learning Network —Iowa
Evaluate team requirements for training and support, and create process documents, job aids, sample calls, scripts, checklists, and other resources to meet…
$65,000 - $75,000 a year
Quick Apply
Customer Success Manager
ServiceTitan —Remote
Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity,…
Estimated: $85.4K - $108K a year
7d
Customer Success Manager
Airlock Digital —Remote
Results-driven mindset focused on driving customer success and achieving business goals, with technical proficiency in understanding and articulating software…
$130,000 - $140,000 a year
Quick Apply
1d
Benefits Call Center Supervisor
FreedomCare —Remote
Proven exceptional customer service; ability to provide a seamless Customer Service experience including interacting with customers, answering customer…
$23 - $27 an hour
Quick Apply
Customer Success Manager / Entry Level / Junior
Smart Capital Center —Remote
Work closely with clients to understand their needs and provide guidance on optimizing their use of our platform.
Estimated: $57.5K - $72.8K a year
Quick Apply
18h
Medicare Advantage Customer Service Manager
Mass General Brigham —Remote
In addition to managing the day to day activities of the Call Center, the Manager is an active, visible participant on many cross-functional teams which address…
Estimated: $83.8K - $106K a year
Quick Apply
12d

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Virtual Call Center Manager

Advocate Health Advisors, LLC - Remote

Quick Apply

Job Details

Full-time Estimated: $57.2K - $72.4K a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Bilingual
Spanish
Management
Medicare
Sales
Salesforce
English
Microsoft Office
High school diploma or GED
Supervising experience
Bachelor's degree
Team management
Organizational skills
1 year
Life & Health Insurance License
Communication skills

Full Job Description

General Description

Advocate Health Advisors is seeking an experienced Call Center Manager who will contribute to maintaining the highest quality standards in the Medicare space. Based in Venice, Florida, Advocate Health Advisors was formed in 2005 to change the Medicare experience for Americans across the country. As a member of our team, you will virtually manage a team of licensed call center representatives by providing real time support and training, drive sales goals, and accurately portray information provided by the carrier’s that we represent. By joining Advocate Health Advisors, you will be part of a fast-paced, thriving organization that provides health insurance to thousands of Medicare-eligible individuals across the country through our national network insurance agents.

The Call Center Manager conducts selling activities related to inbound and outbound calls inquiring about individual Medicare and other health plan products. The Call Center Manager requires a solid understanding of how organization capabilities interrelate across department(s) and overall business goals.

Responsibilities

Consistently exhibits behavior and communication skills that demonstrate Advocate’s commitment to superior service, including quality, care and concern with every internal and external agent and customer.
Mentors, coaches, and motivates virtual licensed insurance representatives. Monitors and evaluates departmental and staff performance and administers staff evaluations.
Monitors and leads a virtual sales call center and a team of licensed insurance representatives.
Manages the daily operations of the department including all workflows, turnaround times, production levels and staffing schedules on a daily and monthly basis, within budgetary and business planning guidelines.
Assures coverage of all shifts as required. Develops and approves staff work schedules.
Collaborates with management peers to prepare and present reports to Call Center Director.
Utilizes multiple online licensed agent tools to assist agents while providing exceptional consumer experience.
Tracks all sales activities and drives quarterly sales goals.
Interpret complex reports, technical concerns, sales trends, and regulatory information. Provides publications distilling into actions as needed.
Develops/maintains and communicates improved sales results through performance management.
Collaborate with other professionals cross-functionally to ensure regulatory requirements are met for licensed insurance agents.
Review & update company policies and procedures as needed and annually to keep them current and within carrier guidelines.
Additional opportunities to manage projects and improve processes as needed.

This role requires a unique ability to develop relationships, analyze information and influence a virtual sales team to increase engagement and get the needed results. You will be working in a matrixed environment with multiple groups while ensuring that resources are used effectively to improve processes and achieve sales goals.

You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other opportunities you may be interested in.

Required Qualifications

High School Diploma or GED or equivalent experience.
1+ years of supervisory experience in a Medicare call center environment.
2+ years of experience in the health care industry.
Active Health & Life Insurance Licenses.
Excellent verbal and written communication skills.
Demonstrated ability to manage multiple projects and meet deadlines.
Expert analytical and problem-solving skills.
Proficient with Microsoft Office Suite or related software.
Strong organizational skills and attention to detail.
Ability to travel as needed.

Preferred Qualifications

Bachelor’s degree from a four-year college and/or a professional certification requiring formal education beyond a two-year college.
3+ years of supervisory experience in a Medicare call center environment.
5+ years of Medicare industry or Healthcare related industry experience and government programs
Bilingual in English with the ability to speak, read and write Spanish, without limitations or assistance.

Advocate Health Advisors provides an unparalleled level of customized support and appreciation to our agents and agencies by leveraging our track record of success, best practices, and national partnerships and infrastructure. We help our agents succeed before, during, and after the sale by providing them access to quality products that promote consumer health and well-being. We operate in the United States and Commonwealth of Puerto Rico.

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

10 hour shift
Monday to Friday
Weekends as needed

Education:

High school or equivalent (Preferred)

Experience:

Management: 3 years (Required)
Medicare: 3 years (Required)
Team management: 3 years (Required)
Sales: 3 years (Required)
Salesforce: 1 year (Required)

License/Certification:

Health & Life Insurance Licenses (Required)

Work Location: Remote

Quick Apply

customer care manager jobs in Remote

Virtual Call Center Manager

Client Success Representative

Customer Care Operations Manager

REMOTE Customer Service Supervisor- Full-Time + Benefits! (Mon-Fri 8:30 AM-5:00 PM)

CWSP Senior Client Relations Manager

Customer Success Manager

Customer Success Manager - Remote

Client Strategy Manager

Customer Success Manager

Customer Service Team Manager

Manager, Customer Support

Client Manager

Remote Customer Relations Manager

Customer Success Manager

Call Center Manager - Student Enrollment (Open to candidates in Iowa only)

Customer Success Manager

Customer Success Manager

Benefits Call Center Supervisor

Customer Success Manager / Entry Level / Junior

Medicare Advantage Customer Service Manager

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