Call Center Supervisor jobs

Digital Forensics Corp. —Cleveland, OH4

Set performance goals and targets for Sales agents. Develop and implement strategies to improve Sales Team performance and efficiency.

Ted Pella, Inc. —Redding, CA2.7

Maintain a current knowledge base, and answer questions of employees on procedures, policies, directives, etc. 10 key typing: 1 year (Preferred).

Renewal by Andersen | Esler Companies —Austin, TX3.5

Previous call center coach or supervisor in an Inside Sales Center. Assist staff to deliver the methodology. Base pay plus Performance-based bonus.

Advocate Health Advisors, LLC —Remote3.9

Utilizes multiple online licensed agent tools to assist agents while providing exceptional consumer experience. Assures coverage of all shifts as required.

Image Skincare —Lantana, FL3.8

Monitoring inbound and outboard calls to improve quality, minimize errors and track performance. The Inside Sales Manager also collaborates with other…

Western Vista Credit Union —Cheyenne, WY

(1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by…

Terminix of the Triad —Greensboro, NC3.3

Main objectives include call quality, call answer rates, sales performance and handling branch administrative requirements as needed.

RUI —Remote3.2

Monitor calls for quality assurance and provide regular feedback for improvement. Comply with federal and state regulations, as well as company and client…

Brio Water Technology, Inc. —Industry, CA3

Proficiency in customer service software, CRM systems, and data analysis tools. Develop and implement strategies to enhance the overall customer service…

Secure Bike Share Hawaii —Honolulu, HI4

This role involves creating employee schedules, developing and delivering training content, auditing work quality, and managing day-to-day call center employees…

Live! Casino and Hotel Maryland —Hanover, MD3.4

Gaming License: Must be able to obtain and maintain appropriate gaming license as mandated by the Maryland Lottery & Gaming Control Agency and Pennsylvania…

Veteran Government Services LLC —Alexandria, VA3

Monitor and evaluate agent performance, including live call and recorded calls to ensure call center agents meet or exceed client performance requirements.

FreedomCare —Remote4.2

Continuously conduct qualitative audits of calls, chatters, call logs, and emails to Caregivers; and effectively provide feedback to ensure that the most…

Kastle Systems —Falls Church, VA3

Acts as project liaison between Kastle departments (Client Services, Data, Programming, Sales) and clients during implementation, effectively managing,…

Advanced Call Center Technologies, LLC —Harlingen, TX3

Monitors associate’s calls to ensure employee is meeting demeanor, accuracy, and conformity to company and client policies. Call Center: 2 years (Preferred).

Learning Network —Utah3.8

Evaluate team requirements for training and support, and create process documents, job aids, sample calls, scripts, checklists, and other resources to meet…

MidGard Self Storage —Clermont, GA1

Excel in all customer inbound and outbound communications i.e. virtual counter walk-ins, phone calls, SMS, emails and lead follow-up.

Heartland Home Services —Remote

Ability to develop a deep understanding of the business and its key drivers and balance detailed analysis with high-level strategic presentation.

North Central Mental Health Services, Inc. —Columbus, OH3.1

Attend and answer incoming direct or indirect calls to ensure call volume is answered at or above 90% within 20 seconds or less and assist callers by providing…