20 Best customer care manager jobs (Hiring Now!)

Customer Experience Manager
Humm Kombucha LLC —Bend, OR
Actively participate in answering customer tickets and communicate trends in customer correspondence to leadership.
Estimated: $68.4K - $86.6K a year
Quick Apply
3h
Landscape Sales/Client Manager
The LaurelRock Company —Wilton, CT
We are proud of our reputation for uncompromised customer service, high quality workmanship and innovative design. Provide concierge level customer service.
$65,000 - $85,000 a year
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Client Service Support
The CCS Companies —Norwood, MA
Provides first-level client support to CCS’ client base by initiating and fielding client calls in a helpful and intelligent manner in order to maintain company…
$20 an hour
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Customer Success Manager
Zeta —United States
In this role, you will lead client interactions, driving cross-functional teams to deliver growth for medium to large-sized Banks in the US.
Estimated: $72.5K - $91.8K a year
4d
Assistant Manager, Customer Care
Lucid Motors —Southfield, MI
Coach team to provide the highest level of support to customers via inbound phone calls, chats and tickets for technical inquiries, or determine if roadside…
$70,000 - $80,000 a year
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Customer Service Training Manager
Zoro —Remote
Bachelor's degree in education, business, communication or a related field; certifications in training & development or instructional design are a plus.
Estimated: $62.5K - $79.1K a year
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6h
Assistant Customer Service Manager
County Market —Charleston, IL
Service Desk functions (Answer telephone, refunds, bill payment, Lottery, Western Union, Rug Doctor, etc.). Follows NFI policies and applicable federal, state…
Estimated: $28.1K - $35.6K a year
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23h
Customer Relations Manager
Adara Home Health —Mendota Heights, MN
Makes sales calls and group presentations to referral accounts, including large hospitals, skilled nursing facilities, assisted living facilities, physicians…
Estimated: $52.9K - $67K a year
Inside Sales Account Manager/ Customer Service
Lynden Door —Lynden, WA
Work with Pillar II to speed up internal remakes and field issue replacements. The responsibility of the Inside Sales/Customer Service Representative is to…
$23 an hour
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Senior Customer Success Manager
Shogun. —Remote
Product Demonstrations: Host video calls with leads, clients, and agencies to introduce them to the software, advise on best practices for their use case, and…
$116,600 - $157,750 a year
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10h
Client Relationship Manager
Fierce Creative Solutions —Fredericksburg, OH
Shadow digital marketing, social media management, web development and graphic design teams to understand their workflows and processes and how they impact the…
From $22 an hour
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Client Manager
The Salt Group —Kerrville, TX
Demonstrate effective telephone and negotiation techniques. Ability to exercise independent judgment to identify and resolve problems.
From $38,000 a year
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Customer Experience Manager
Happy Valley —Gloucester, MA
Respond to customer reviews, (positive or negative) on Google Business Listings and Yelp Answer incoming calls and emails in an efficient manner.
$62,000 - $67,000 a year
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12h
Client Account Manager
InTech Solutions, Inc. —Greensburg, PA
You are problem-solving oriented, resourceful and detail oriented; know how to find answers and when to get help. Pay:* $45,000 - $55,000/year, plus commission.
$45,000 - $55,000 a year
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Regional Manager - Client Support
iWest Companies —Idaho Falls, ID
Associates or Bachelors Degree in a business related field preferred. Track, understand, and educate all metrics as required by our Final Mile partners and…
From $90,000 a year
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Sr. Manager, Customer Care & Escalations
Granicus Inc. —Remote
Bachelor's degree in a relevant field. We bring in special guests from time to time to discuss issues that impact our employee. Lean and/or Six Sigma Certified.
$68,000 - $89,000 a year
3d
Customer Service Manager
Chick-fil-A —Mayfield Heights, OH
Problem-solving with team and guests; consults with management regarding complex issues. Executes proper security and cash handling and control procedures and…
$18 - $21 an hour
Quick Apply
12d
Manager, Customer Experience
OCTAGOS HEALTH, INC. —Houston, TX
Demonstrated ability to develop and implement customer service improvement initiatives. Bachelor's degree in Business Administration, Healthcare Administration,…
Estimated: $64.2K - $81.3K a year
Quick Apply
4h
Manager, Customer Care
Umpqua Health —Roseburg, OR
This role involves managing day-to-day operations, developing, and implementing customer service policies, and driving continuous improvement initiatives.
Estimated: $93.5K - $118K a year
Quick Apply
3d
Restaurant FOH/Customer Service Manager
Chick-fil-A —Arlington, TX
Ability to communicate effectively with guests and team members. Takes ownership of the front-of-house facilities, ensuring that the restaurant is organized and…
From $21 an hour
Quick Apply
3d

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Customer Experience Manager

Humm Kombucha LLC - Bend, OR

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Job Details

Full-time Estimated: $68.4K - $86.6K a year 3 hours ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Retirement plan

Qualifications

Management
Social media management
Customer service
E-commerce
3 years
Analysis skills
Project management
Bachelor's degree
Product development
Zendesk
Team management
Hospitality Management
Organizational skills
Customer support
Business
Leadership
Communication skills
Marketing

Full Job Description

Description:

At the forefront of the beverage industry, SYSTM Foods is focused on strategically acquiring and nurturing a portfolio of exceptional cold chain beverage brands.

Driven by a dedication to better-for-you functional beverages, our deliberate curation of top-tier brands is propelled by a passion for innovation, wellness, and taste. Each of our wholly owned brands represents a unique wellness benefit, including organic and fair-trade coffee, plant-based protein, and low/no sugar gut health. Whether it’s invigorating and exotic blends or performance-enhancing formulations, we take pride in meticulously crafting a diverse and purposeful lineup that not only quenches thirst but also uplifts lifestyles.

With an unwavering commitment to delivering better beverage options for all occasions, our company isn’t merely building brands; we are pioneering the future of functional refreshment. The SYSTM Foods portfolio includes organic and plant-powered functional beverage brand REBBL, along with Chameleon Organic Coffee, the original purveyors of consciously crafted bottled cold-brew coffee, and HUMM Kombucha, the pioneer in low and zero-sugar kombucha.

We are actively seeking for the following schedule: Salaried position, typically working full time, Monday - Friday

This position is located in Central Oregon and may be eligible for a hybrid schedule (3 days required in office) after a successful onboarding and orientation period.

JOB PURPOSE:

This position will be responsible for leading our customer support team, optimizing our Zendesk platform, and driving initiatives that enhance our customer experience. The ideal candidate will have a strong background in team management, customer experience metrics, proactive retention strategies, and will work closely with our eCommerce team to prioritize new functionalities based on customer feedback. Additionally, the candidate will be hands-on in answering customer tickets to ensure top-notch customer service. This position manages a team of customer support representatives.

ESSENTIAL FUNCTIONS AND RESPONSIBITIES:

Configure and optimize Zendesk to improve efficiency and enhance the customer support experience.
Develop and maintain comprehensive reporting on customer experience metrics, including Customer Satisfaction (CSAT), Net Promoter Score (NPS), response times, and resolution rates.
Maintain accurate records of historical performance and analyze data to identify trends, gaps, and areas for improvement.
Present findings and actionable insights and reports on a regular basis and generate reports on an ad hoc basis.
Design and implement proactive retention strategies in collaboration with marketing and sales teams.
Actively participate in answering customer tickets and communicate trends in customer correspondence to leadership.
Oversee and respond to all social media correspondence.
Partner with the eCommerce team to gather and prioritize customer feedback regarding new functionality and features and advocate for customer needs are integrated into product development cycles to enhance the customer experience.
Foster a positive and collaborative team environment by leading, mentoring, and managing a team of customer support representatives focused on delivering exceptional customer service.

____________________________________________________________________________________

TEAM MEMBER RESPONSIBILITIES:

Champion the company culture and values
Embrace, practice and support policies, Standard Operating Procedures, Good Manufacturing Practices
Maintain constructive working relationships with employees and other department heads

____________________________________________________________________________________

COMPENSATION PACKAGE:

Wages: This is a salaried position and the starting wage for this role depends on your previous experience.

Perks and Benefits: We offer loads of awesome benefits and perks!

A company culture that prioritizes supporting our employees to make some of the best beverages on the planet!
Medical, vision and dental insurance (Humm currently pays 100% of the medical insurance premium for employee-only coverage and offers additional plans to cover your dependents too!).
Paid time off for holidays, vacation, sick and personal time.
Perks and discounts with other rad local businesses.
Company supported retirement plans.
And of course... free SYSTM Foods beverages and gear!

Requirements:

QUALIFICATIONS:

Bachelors degree in business, hospitality, communications, marketing, or related field preferred.
Minimum of 3 years experience in customer experience management with at least 1 year in a leadership role.
Proven expertise with the Zendesk platform is a must.
Strong analytical skills with the ability to interpret customer experience metrics and data.
Experience in developing and implementing retention strategies.
Exceptional written and spoken communication skills and interpersonal skills, with the ability to build strong relationships with teams across different departments.
Highly organized with strong project management skills and the ability to multi-task.
Proactive, customer-focused, and driven to achieve results.
Experience communicating directly with customers and executives from the organization.
Experience owning customer correspondence on social media.

Additional Preferred Skills:

Experience in the eCommerce industry
Knowledge of best-practices in customer experience and support.
Experience with reporting to an executive team.

____________________________________________________________________________________

WORKING CONDITIONS:

The working conditions are in a typical office environment.

Working Here:

Every position and person is equally valued. We’re all in this together, and there is an overwhelming sentiment that everyone feels in which they know that their job is as important as any other job in the company. Everyone shares in each success, and everyone learns from every failure. Many new positions are filled from within the company, fostering a sense of continuity and opportunity. The engine that drives us is our people, a diverse and dedicated group of professionals who handle every aspect of the company, from brewing and bottling to sales and finance. From its inception, we have cultivated a culture of appreciation, respect, love and joy. We embody and nurture these qualities as they not only define the culture but nourish it on a daily basis just as they nourish what our customers love inside our bottle. Being a on our team means being a part of something wonderful, and something that couldn’t exist without each and every person.

Quick Apply

customer care manager jobs

Customer Experience Manager

Landscape Sales/Client Manager

Client Service Support

Customer Success Manager

Assistant Manager, Customer Care

Customer Service Training Manager

Assistant Customer Service Manager

Customer Relations Manager

Inside Sales Account Manager/ Customer Service

Senior Customer Success Manager

Client Relationship Manager

Client Manager

Customer Experience Manager

Client Account Manager

Regional Manager - Client Support

Sr. Manager, Customer Care & Escalations

Customer Service Manager

Manager, Customer Experience

Manager, Customer Care

Restaurant FOH/Customer Service Manager

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