20 Best customer service representative jobs in Lakewood, CO (Hiring Now!)

Scheduling Customer Service Representative
National Jewish Health —Denver, CO
The Scheduling Customer Service Representative is responsible for answering incoming calls and making outbound calls to schedule appointments for physician and…
$19.00 - $24.55 an hour
Customer Service Representative
Great West Casualty Company —Littleton, CO
Must obtain and maintain a P&C license within the first 90 days of employment. Your professionalism and ability to adapt and problem solve will serve you well…
$39,900 - $55,900 a year
Client Services Manager
Kevin Edward Consultancy Limited —Arvada, CO
O Work with the CSDO on the development & implementation of performance metrics. Providing input to, developing and implementing the renewals and bookings…
$90,000 - $100,000 a year
Quick Apply
Health Guide - Healthcare Customer Support
Rightway Healthcare —Greenwood Village, CO
Rightway is a front door to healthcare, giving patients the tools they need along with on-demand access to Rightway health guides, human experts that answer…
$19 - $23 an hour
Quick Apply
Call Center - Patient Enrollment Specialist
Zynex Medical —Englewood, CO
Conduct back-to-back phone calls from patients nationwide. Initiate telephone, mail, and email contact with patients to complete prescription orders quickly and…
From $22 an hour
Bilingual Customer Service Representative
Transdev —Denver, CO
Ability to use a standard business telephone system for communication. Complete customer reservations in a timely and courteous manner.
$17.29 an hour
Quick Apply
Customer Service Representative
Allstate Insurance Agency —Lakewood, CO
Local Allstate Agency is looking for a fast learning Bilingual (English-Spanish) individuals responsible for handling front desk reception and administration…
$38,000 - $45,000 a year
Quick Apply
Supply Chain Customer Service Representative
Rocky Mountain Air Solutions —Denver, CO
You will obtain your CDL B license with your HAZMAT endorsement within 90 days of hire – this redundancy is a requirement for all roles relating to customers.
$24 - $26 an hour
Quick Apply
Customer Service Representative - Remote in Golden, CO
Optum —Golden, CO
1+ years of experience in customer service environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary…
$16.00 - $28.27 an hour
3d
Commerical Lines Account Manager / CSR
Bradley Insurance Group —Lakewood, CO
Property & Casualty insurance license required and commercial lines account management experience a must. Collaborate with team members and answer questions and…
$65,000 - $100,000 a year
Quick Apply
Customer Care Representative
National Jewish Health —Glendale, CO
Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices…
$18.50 an hour
Customer Service Representive
Venturi Restoration —Commerce City, CO
The Customer Support Representative will field all customer order requests and billing phone calls and develop the day-to-day schedule for Venturi Restoration…
$15 - $17 an hour
Quick Apply
Patient Support Specialist - Call center (Sign-on Bonus!)
Zynex Medical —Englewood, CO
Take back-to-back phone calls from patients nationwide. Explain patient bills including charges, insurance allowable, adjustments, coinsurance, and payments.
From $21 an hour
Quick Apply
Commercial Lines Client Service Representative (Must be fluent in Spanish)
InsureOne Insurance Services America LLC —Lakewood, CO
The Client Service Representative is responsible for providing exceptional customer service to policyholders of Property & Casualty insurance by answering…
$17 - $28 an hour
Quick Apply
Member Services Representative (Canvas Consultant - NMLS)
Canvas Credit Union —Castle Rock, CO
You’ll use standard office equipment such as computers, phones, printers, copiers, fax machines, and filing cabinets. World Class 401(k) Plan.
$20 - $23 an hour
Quick Apply
5d
Administrative Contract Billing Specialist - Customer Service & Data Entry (Meters)
All Copy Products —Denver, CO
We offer a competitive rate of $19-22 per hour, which may be negotiable for candidates with previous industry experience, plus flexible hours and optional…
$19 - $22 an hour
Quick Apply
Customer Service Representative
Mile Hi Companies —Denver, CO
The individual must be able to utilize the established protocol of solutions while maintaining positive customer relations and handling calls within established…
$20 an hour
Quick Apply
6d
Customer Service Representative
Alliance Door Products —Denver, CO
Process customer calls, information requests, order delays, and backorders and track order status and confirmations in an accurate, efficient, and timely manner…
$22 - $26 an hour
Quick Apply
Client Service Specialist
CS AdvoCare, Inc. —Centennial, CO
Field work is involved, so a valid driver's license and reliable transportation are required. Previous experience in a related field is helpful, but not…
$17 - $19 an hour
Quick Apply
Customer Service - Bank
Charles Schwab —Lone Tree, CO
You will field 40-60 inbound calls every day, providing subject matter expertise on the following banking products and services: deposit accounts, online…
$51,313 a year
10d

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Scheduling Customer Service Representative

National Jewish Health - Denver, CO

Apply Now

Job Details

Full-time $19.00 - $24.55 an hour

Benefits

Wellness program
Health savings account
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
Life insurance
Retirement plan

Qualifications

Bilingual
Spanish
Customer service
High school diploma or GED
1 year

Full Job Description

Some call it a career. For us, it's a calling.

National Jewish Health is currently seeking a Scheduling Customer Service Representative to join our dedicated team of qualified Patient Access professionals. Non-sectarian National Jewish Health is the leading respiratory hospital in the United States. It is known worldwide for the treatment of patients with respiratory, cardiac, immune and related disorders, and for groundbreaking medical research.

This position will have a high level of impact on the institution as the first point of contact on each patient's journey to the world class health care experience that only National Jewish Health can provide. Our Scheduling Customer Service Representatives collaborate with clinic staff and other health professionals to provide outstanding patient-centered care.

The candidate selected for this role will thrive working in a fast paced, fun environment with a focus on detail and quality, and will be passionate about customer service with kindness and compassion. The ideal candidate will bring strong customer focus, adaptability, quality orientation, and ability to independently problem solve.

If helping kids and adults to have the best possible patient access experience is your calling, apply to join our fantastic team of Scheduling Customer Service Representatives now!

Position Summary

The Scheduling Customer Service Representative is responsible for answering incoming calls and making outbound calls to schedule appointments for physician and ancillary services. Maintains communication with both patients and clinical staff to ensure a successful patient experience.

Essential Duties

Provides excellent customer service to patients, co-workers, physicians and clinical staff.

Schedules new patient appointments for both physicians and ancillary departments appropriately and accurately.

Collects and updates all necessary patient demographic, insurance, and clinical information.

Accurately updates computer systems with patient demographic, insurance, and appointment information.

Ensures appropriate clinic has accurate patient information as to the nature, severity and duration of concern.

Communicates with patients to keep them apprised of the status of their appointments. Monitors all aspects of individual patient schedules for continuity of appointments and appropriate prerequisite appointments.

Communicates with Admissions, Financial Counseling and Utilization Management when necessary to ensure a successful patient visit.

Communicates with clinicians to ensure that patient appointments are accurately scheduled.

Maintains knowledge of NJH clinical operations, insurance procedures, and clinical terminology. Maintains appropriate level of expertise with the Registration systems, Scheduling system, Passport and Electronic Medical Record system.

Competencies

Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.

Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

Attention to detail: Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.

Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

Informing and Communicating: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Peer Relations: Interacts with others in a constructive, positive, and respectful manner, regardless of individual differences. Assists team members or co-workers in achieving personal goals and completing assignments.

Supervisory or Managerial Responsibility

None

Travel

None

Core Values

Be available to work as scheduled and report to work on time.

Be willing to accept supervision and work well with others.

Be well groomed, appropriately for your role and wear ID Badge visibly.

Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.

Fosters an inclusive workplace where diversity and individual differences are valued and leveraged to achieve the vision and mission of the institution.

Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.

Wears appropriate PPE as outlined by the infection control policies and procedures.

Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications

Education: High School Diploma or equivalent required.

Work Experience: One year customer service experience required. One year patient scheduling or health care call center experience preferred.

Special Training, Certification or Licensure: Candidates who are bilingual speaking Spanish are highly desired.

Salary Range: $19.00 - $24.55. Candidates who are bilingual speaking Spanish will receive an additional $1.00/hour language differential.

Benefits
At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset.
With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

Medical Plans, Dental Plans and Vision Insurance
Retirement Plan
FSA and HSA
Short and Long Term Disability
Life Insurance and AD&D
Voluntary Benefits, like Accident Insurance, Critical Care and Hospital Indemnity
Sick and Vacation Paid Time Off
Wellness Program
Legal Plan

#ind123

Location: National Jewish Health · Patient Admission Call Center
Schedule: Full Time, Day Shift: Monday - Friday, 8:00 am - 5:00 pm

Apply Now

customer service representative jobs in Lakewood, CO

Scheduling Customer Service Representative

Customer Service Representative

Client Services Manager

Health Guide - Healthcare Customer Support

Call Center - Patient Enrollment Specialist

Bilingual Customer Service Representative

Customer Service Representative

Supply Chain Customer Service Representative

Customer Service Representative - Remote in Golden, CO

Commerical Lines Account Manager / CSR

Customer Care Representative

Customer Service Representive

Patient Support Specialist - Call center (Sign-on Bonus!)

Commercial Lines Client Service Representative (Must be fluent in Spanish)

Member Services Representative (Canvas Consultant - NMLS)

Administrative Contract Billing Specialist - Customer Service & Data Entry (Meters)

Customer Service Representative

Customer Service Representative

Client Service Specialist

Customer Service - Bank

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