20 Best Care Specialist jobs in Chicago, IL (Hiring Now!)

Patient Access Specialist- Customer Service
Northwestern Medicine —Chicago, IL
Proficiency in computer data-entry/typing. Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone…
2d
Housekeeping Assistant Specialist II
Northwestern Medicine —Chicago, IL
Trash Cans: Empty each night and thoroughly wash and disinfect trash cans at least once weekly; Empty all cans whether full or not at end of night and when 2/3…
7d
Transport Specialist
RUSH University Medical Center —Chicago, IL
Train new Transport Specialists on all aspects of the jobs; e.g. how to use and accept job assignments from Patient Tracking via telephone (refer to Patient…
Estimated: $46.1K - $58.3K a year
Hospice Nurse
Healthcare Recruiting Specialists —Chicago, IL
Minimum 1 year of experience as a hospice field nurse. Reliable transportation and clean driving record. The starting annual salary for this position ranges…
$85,000 - $90,000 a year
Quick Apply
3d
Podiatrist
Vitae Health Systems —Chicago, IL
Advise, educate, and instruct patients on foot and ankle care and on general wellness techniques to improve mobility, independence, and quality of life.
$125,000 - $250,000 a year
Quick Apply
Mental Health Specialist
Thorek Memorial Hospital —Chicago, IL
Provide direct patient care under the supervision of a Registered Nurse. Assure compliance with applicable laws pertaining to behavior health in-patient care.
Estimated: $45.1K - $57.1K a year
Quick Apply
6d
Aquatics - Assistant Animal Care Specialist
Brookfield Zoo Chicago —Brookfield, IL
Valid driver’s license required for Illinois residents within 90 days of hire; valid out-of-state license required for out-of-state residents.
Estimated: $34.8K - $44K a year
3d
Classroom Support Specialist
Easterseals Serving Chicagoland and Greater Rockford —Hickory Hills, IL
A paraprofessional license is required within 6 months of hire. Support the teaching team in creating an inclusive environment that supports children with…
$18.46 - $24.57 an hour
Quick Apply
Family Physician
AHS Family Health Center —Chicago, IL
Please note: Must be Board certified or working towards certification.*. Knowledge of related accreditation and certification requirements.
$160,000 - $200,000 a year
Quick Apply
2d
Board Certified Behavior Analyst BCBA Clinic-Based
Eyas Landing —Chicago, IL
Our Merlin Day Academy program provides students with autism, ADHD, sensory processing disorder, and other neuro-diverse learning needs ages 6 to 14 an…
Estimated: $66.9K - $84.7K a year
Quick Apply
2d
Respiratory Sales Specialist
AdaptHealth —Chicago, IL
Valid driver's license and reliable personal vehicle required. Experience in field marketing and calling on medical facilities, physicians, and staff is a plus.
Estimated: $55.5K - $70.2K a year
Quick Apply
Flex Phlebotomist / Administrative Assistant
One Medical —Chicago, IL
Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical…
From $24.25 an hour
Quick Apply
15h
Assistant District Manager - Arboriculture
Davey Tree —Chicago, IL
Work as a tree doctor that makes house calls. Preferred: Relevant pesticide and related licenses and certificates, if required by state law.
From $60,000 a year
Quick Apply
4d
Child Care Specialist- $1500 Sign-on Bonus
SGA YOUTH & FAMILY SERVICES NFP —Chicago, IL
Must have reliable car for transportation as well as valid drivers’ license and automobile insurance. Bachelors or advanced degree in child development, early…
$45,000 - $48,000 a year
Part-Time Dentist
Great Lakes Dental Partners —Chicago, IL
A current dental license issued by the state where practicing. Current with all state and federal license requirements such as dental CE hours, CPR, OSHA,.
Estimated: $176K - $222K a year
Quick Apply
7d
Quality Specialist
Humboldt Park Health —Chicago, IL
Abstracts medical records for compliance with mandatory performance measures for CMS and The Joint Commission utilizing all applicable reporting tools and…
Estimated: $48.3K - $61.2K a year
Quick Apply
Registered Nurse
Michigan Avenue Immediate Care —Chicago, IL
Determine whether add on testing is appropriate based on initial lab results and abnormalities. Determine whether a refill is appropriate based on visit history…
From $33.50 an hour
Quick Apply
Primary Care Physicians
Northwestern Medicine —Chicago, IL
Qualified candidates will be board-certified/board-eligible in internal or family medicine, and eligible for a faculty appointment at Northwestern Medicine…
Overnight Pet Care Specialist
Fire Hydrant Pet Sitting Co., LLC —Chicago, IL
Due to state contractor laws & regulations we can not provide you with supplies, and no training may be available. Able to lift 40 pounds.
Estimated: $33.1K - $41.9K a year
Quick Apply
Licensed Practical Nurse (LPN) Home Care Pediatric Nursing
Continuum Pediatric Nursing Services —Chicago, IL
Our dedicated full-time in office employment specialists are there to take the time to work with you to explore your needs and create an employment plan that is…
$30 - $35 an hour
Quick Apply

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Patient Access Specialist- Customer Service

Northwestern Medicine - Chicago, IL

Apply Now

Job Details

Full-time 2 days ago

Qualifications

Customer service
Medical office experience
English
High school diploma or GED
Computer skills
Typing
2 years
Communication skills
Time management

Full Job Description

The Patient Access Specialist reflects the mission, vision, and values of NMHC, adheres to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities:

Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.
Responds to questions and concerns.
Forwards, directs, and notifies Team Lead or Operations Coordinator of extraordinary issues as necessary.
Maintains patient confidentiality per HIPAA regulations.
Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine.
Exceeds all consumer requests and alerts management of issues or concerns that require escalation.
Correctly identifies and collects patient demographic information in accordance with organization standards.
Interacts with various hospital departments and physicians offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
Reaches out to patients to schedule an appointment as defined.
Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
Informs patients of any issues with securing the financial account for their encounter.
Completes out-of-pocket estimations as requested by patients.
Provides training and education as needed.
Manages work schedule efficiently, completing tasks and assignments on time.
Completes other duties assigned by manager.
Cross-training between various departments will take place to ensure coverage.
Participates in Quality Assurance reviews to ensure integrity of patient data information.
Uses effective service recovery skills to solve problems or service breakdowns when they occur.
Utilizes department and hospital policies and procedures to complete assigned tasks.
Adheres to all department policies and compliance requirements.
Avoids putting patient in financial or safety risk.
Other duties as assigned.

Communication and Collaboration:

Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations.
Collects authorization numbers in appropriate systems as applicable.
Provides professional and constructive environment for communication across units/departments and resolves operational issues.
May attend intra/interdepartmental meetings which involve walking within NM Campus.
Communicates customer satisfaction issues to appropriate individuals.
Demonstrates teamwork by helping co-workers within and across departments.
Communicates effectively with others, respects diverse opinions and styles, and acknowledges the assistance and contributions of others.
Interacts with internal customers to provide excellent support service to staff in departments which provide direct patient care.
Accommodates all levels of communication ability.

Technology:

Utilizes multiple online order retrieval systems to verify or print the patients order.
Verifies insurance eligibility and benefit levels through the use of online tools (NDAS, ASF, etc.) or over the phone as necessary.
Completes accurate handoff instructions and notes to scheduling staff, by noting appropriately in Epic.
Demonstrates ability to use all computer applications efficiently and to the capacity needed in this position.
Runs real time eligibility (RTE) on all patients to verify insurance and follows out of network policies as applicable.
Sends quality Epic Messages/Telephone encounters that are descriptive and grammatically correct.

Efficiency, Process Improvement, and Business Growth:

Proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information, verifying documenting order retrieval in notes for check-in person, ensures there are no duplicate patient records.
Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information into registration system.
Understands departmental and individual quality metrics.
Proactively analyzes account activity, identifies problems, and initiates appropriate actions/resolutions.
Evaluates procedures and suggests improvements to enhance customer service and operational efficiency.
Participates in departmental quality improvement activities.
Provides ideas and suggestions for process improvements within the department.
Monitors registration and scheduling, including insurance verification to ensure processing within prescribed quality standards.
Adjusts processes as needed to meet standards.
Uses organizational and unit/department resources efficiently.
Acts as a training resource for new staff and a resource for coworkers, sharing process and workflow information.
Understands that schedule may change to reflect shifting business needs.
Evolves and learns as healthcare policies change.

EOE including Disabled and Veterans.

Qualifications

Required:

High School diploma or equivalent.
2-3 years customer service or medical office experience.
Excellent interpersonal, verbal, and written communication skills.
Proficiency in computer data-entry/typing.
Excellent verbal and written communication skills.
Ability to read, write, and communicate effectively in English.
Basic Computer Skills.
Ability to type 40 wpm.
Ability to multi-task.
Customer service oriented.
Excellent organizational, time management, analytical, and problem solving skills.

Preferred:

Additional education.
Additional language skills.
Healthcare finance and/or healthcare insurance experience.
Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration.

Equal Opportunity

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Apply Now

Care Specialist jobs in Chicago, IL

Patient Access Specialist- Customer Service

Housekeeping Assistant Specialist II

Transport Specialist

Hospice Nurse

Podiatrist

Mental Health Specialist

Aquatics - Assistant Animal Care Specialist

Classroom Support Specialist

Family Physician

Board Certified Behavior Analyst BCBA Clinic-Based

Respiratory Sales Specialist

Flex Phlebotomist / Administrative Assistant

Assistant District Manager - Arboriculture

Child Care Specialist- $1500 Sign-on Bonus

Part-Time Dentist

Quality Specialist

Registered Nurse

Primary Care Physicians

Overnight Pet Care Specialist

Licensed Practical Nurse (LPN) Home Care Pediatric Nursing

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