20 Best technical support engineer jobs in Brooklyn, NY (Hiring Now!)

Desktop Support Professional
Helion Technologies Inc —Queens, NY
DSA’s on average manage 5-7 tickets in their queue and receive 16-18 calls a day. Maintains user accounts utilizing Active Directory and Microsoft 365 including…
$19 - $24 an hour
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Software Support Technician
Celerant Technology Corp —Iselin, NJ
Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues. Help desk: 1 year (Preferred).
$40,000 - $50,000 a year
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Field Computer Technician
Loop Recruiting —New York, NY
This is a journeyman position for the typical desk side support technician. A+ certified, or any other IT related certifications.
$25 an hour
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7d
IT Assistant Part- Part time 6-8am or 7-9am,6 hrs per week 实习 Near Time Square
Dragon Bridge —New York, NY
Ability to drive, and own valid driver license. Able to understand common IT hardware equipment and software systems. Job Type: Part time / Internship.
$20 - $25 an hour
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8d
Industrial Forestry Harvesting Heads | Product Service & Customer Support
Tigercat Industries —United States
Assist dealers with troubleshooting technical issues. These facilities house the design and production teams for all Tigercat products as well as steel…
$80,000 - $110,000 a year
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Customer Service Representative
Pace Staffers —Jersey City, NJ
Demonstrate a high degree of technical expertise and knowledge of relevant products and services. Assist customers to verify billing information, collect…
$18 - $19 an hour
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Computer Technician
MoleQ Inc. —New York, NY
Responsible for day to day technical support; Providing direct, over the phone or remote troubleshooting to end-users. Speaking Spanish/Korean is a plus.
$44,000 - $60,000 a year
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8d
Lead Install Technician: Audio Video IT
Minerva Audio Visual, Inc. —New York, NY
If you are an experienced AV / IT installation technician and have expertise in AV & IT system installation, engineering, audio, video, IT, networking or…
$25 - $55 an hour
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2d
Desktop Support Technician (0)
Rekall Technologies —Matawan, NJ
Day to day will be supporting small to medium businesses with Office 365, hardware, software, email, and other IT related issues.
$18 - $25 an hour
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IT Support Technician
Crosby Hotel LLC —New York, NY
Provide onsite technical assistance to 3 NYC Hotels, Offices and New Jersey Warehouse. Troubleshoot and resolve hardware, software, and networking issues with…
$65,000 a year
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1d
Supervisor of Airline Customer Services (Portuguese Speaker)
Worldwide Flight Services —Newark, NJ
Ability to interpret extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
$28.60 an hour
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Bilingual Customer Service Representatives
Imagine Staffing Technology —Union, NJ
Under the direction of the customer service supervisor, CSRs are the primary customer contact responsible for all telephone inquiries.
$17.00 - $18.50 an hour
Quick Apply
13d
Technical Customer Support Team Lead
EliseAI —New York, NY
Confidently handle phone calls and solve escalated tickets, acting as a player-coach to your team. Communicate promptly with clients to grasp their issues,…
$140,000 - $170,000 a year
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8d
Freelance IT and Network Support Engineer
Tech Domain —New York, NY
Professionally trained & certified in IT Infrastructure Library & Windows Server Administration and also has a sharp focus on utilizing the programming…
$25 - $35 an hour
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4h
Support Engineer (Entry-Level)
Axomic —New York, NY
You’ll learn the ins and outs of the product and our client base while using technical tools to deliver unparalleled support to our clients.
$50,000 - $60,000 a year
Quick Apply
8d
IT Support II
Solarus Technologies —New York, NY
Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems.
$60,000 - $70,000 a year
Quick Apply
2d
Support Engineer (Entry-Level)
OpenAsset —New York, NY
You’ll learn the ins and outs of the product and our client base while using technical tools to deliver unparalleled support to our clients.
$50,000 - $60,000 a year
9d
Cashier/Customer Service
Brodwaycare Pharmacy —Brooklyn, NY
Duties: - Greet customers warmly and assist them with their inquiries and purchases - Operate cash registers and handle transactions accurately - Maintain a…
$16 - $20 an hour
Quick Apply
23h
Customer Service Representative
MyRegistry.com —Fort Lee, NJ
We are looking for agents who will be able to assist clients with any technical issues utilizing our website, taking order information for purchases from…
$18 an hour
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Desktop Support Technician
AIT Global —New York, NY
High school diploma or equivalent; technical certifications or associate's degree in a related field preferred. Customer support: 1 year (Preferred).
$32 - $35 an hour
Quick Apply
11d

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Desktop Support Professional

Helion Technologies Inc Queens, NY

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Job Details

Full-time $19 - $24 an hour

Benefits

Mileage reimbursement
Paid parental leave
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching
Professional development assistance
Life insurance
Referral program
Retirement plan

Qualifications

Operating systems
Computer Science
Customer service
Windows
DHCP
Computer networking
DNS
1 year
SaaS
Associate's degree
Communication skills
Active Directory
CompTIA A+
VPN

Full Job Description

Helion Technologies is one of the nation’s fastest growing and largest IT Managed Service Providers. With a focus on servicing the automotive and heavy trucking dealership industry, we have grown into THE industry expert. With our Corporate Headquarters in Baltimore, MD and employees working remotely throughout the U.S., Helion is an exciting place to develop your skills, take care of client needs and be part of a dynamic, fun, hardworking team. Helion has a remote support staff of over 100 technicians and local Field Engineers to support our client portfolio of 30,000 end users in over 30 states.

All Helion employees are eligible to take part in our comprehensive benefits package that includes certification training materials, exam reimbursement, 100% company paid Medical premiums at the individual level, company funded HRA, Dental and Vision Insurance, PTO, paid Holidays, paid Maternity/Paternity Leave, 401k match, company paid Long Term Disability and Life insurance, supplemental Life insurance, Short Term Disability and much more!

Position Overview:

Helion is actively recruiting a new Hybrid Desktop Support Analyst (DSA) for our Tier 1 team. The Hybrid DSA is the initial point of contact for all incoming support inquiries and responsible for triaging, troubleshooting, and resolving all tier 1 related issues. DSA’s carefully document each step of the troubleshooting process in Helion’s ticketing system, Autotask, all while offering swift, courteous support to Helion’s client base. DSA’s on average manage 5-7 tickets in their queue and receive 16-18 calls a day. Helion’s Desktop Support department is the largest and first line of defense for incoming client issues. The department works in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users.

Skills & Qualifications

Knowledge of computer software, operating systems, hardware, and networking.
Experience with software as a service (SaaS) and other software hosting protocols.
Excellent verbal and written communication skills.
Good problem-solving and critical-thinking skills.
Able to work in a team as well as independently.
Ability to prioritize tasks effectively in a fast-paced environment.
Experienced in providing professional and courteous customer service.
Fosters a highly collaborative environment where employees are encouraged to become versatile and well-rounded technicians.
Possesses a strong team mentality.
Helps remote users including all application support and configuring VPN access.
Maintains user accounts utilizing Active Directory and Microsoft 365 including password resets, licensing assignment, shared folder access, and permission assignment to network printers.
Installs, configures, and troubleshoots computer hardware, operating systems, and Software including Hard drive, SSD, Ram, Windows 10-11, Adobe, and Dealer Management Systems (DMS).
Resolves network connectivity issues related to DNS, DHCP, Web Browsers, and DMS.
Performs Troubleshooting related to a variety of printer functions including scan to email, scan to file, and specialty printing (check printers, impact printing, and form printing using DMS software).
Able to commute to Helion’s client locations and complete various break/fix and project-oriented tickets as needed.
Ability to complete on-site troubleshooting tasks encompassing PC wipes, reimaging, and deployment, network connectivity, access point management and VoIP configuration.

Certification, Education & Work Experience Requirements:

CompTIA A+ or equivalent certifications.
Associates Degree in Information Technology or related subject.
1-3 years of experience working as a Support Technician or similar role at a Managed Services Provider (preferred).
1+ years of experience working on-site with end users.
Ability to travel to Helion's client locations in Queens, Southern Long Island, NY and surrounding areas (personal vehicle required).
Mileage reimbursement tracked and submitted via the MileIQ app (download required).

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday

Experience:

Active Directory: 1 year (Preferred)
O365: 1 year (Preferred)

Ability to Commute:

Queens, NY 11366 (Required)

Ability to Relocate:

Queens, NY 11366: Relocate before starting work (Required)

Work Location: Hybrid remote in Queens, NY 11366

Quick Apply

technical support engineer jobs in Brooklyn, NY

Desktop Support Professional

Software Support Technician

Field Computer Technician

IT Assistant Part- Part time 6-8am or 7-9am,6 hrs per week 实习 Near Time Square

Industrial Forestry Harvesting Heads | Product Service & Customer Support

Customer Service Representative

Computer Technician

Lead Install Technician: Audio Video IT

Desktop Support Technician (0)

IT Support Technician

Supervisor of Airline Customer Services (Portuguese Speaker)

Bilingual Customer Service Representatives

Technical Customer Support Team Lead

Freelance IT and Network Support Engineer

Support Engineer (Entry-Level)

IT Support II

Support Engineer (Entry-Level)

Cashier/Customer Service

Customer Service Representative

Desktop Support Technician

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