20 Best technical support engineer jobs (Hiring Now!)

Tier 1 Multifamily Customer Support Representative
Level Home —Remote
Together, our platform and services provide premium experiences for all those who live, work, and own multifamily communities. Must report to work unimpaired.
Estimated: $41.6K - $52.7K a year
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1d
User Support Associate / CSR
Intellipro Group Inc —Nashville, TN
Learn and utilize support tools and software appropriately. Proficiency with computers, CRM software, and strong typing skills.
$16.50 an hour
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Technical Support Engineer
Triveni IT —Hillsboro, OR
May require domestic travel (valid driver's license and acceptable driving record necessary). Requires a bachelor’s degree in electrical or mechanical…
$85,000 - $100,000 a year
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5d
Support Specialist
Affordable Websites Foundation —San Bernardino, CA
As a Support Specialist, you will be responsible for providing technical support and assistance to our internal users. Manage user accounts and permissions.
$30.95 - $40.24 an hour
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Technical Support Engineer
Siena AI —Ontario, CA
As Customer Support Engineer you will be responsible for providing exceptional customer support, troubleshooting technical issues, and offering insights for the…
Estimated: $76.7K - $97.2K a year
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Technical Support Specialist
On Time Edge —Remote
Technical Troubleshooting: Diagnose and resolve technical hardware and software issues, including installation, configuration, and compatibility problems.
From $70,000 a year
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Technical Support Specialist
InMotion Hosting —Remote
Troubleshoot the technical problems of our web hosting customers through inbound calls, chats, and tickets. Ability to explain technical solutions in layman’s…
From $18 an hour
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IT Analyst
Del Monte Foods, Inc. —Yakima, WA
Take calculated risks to develop effective solutions. Ability to maintain composure and focus while troubleshooting and solving technical issues.
$21.43 - $34.24 an hour
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19h
Technical Support Engineer - Philippines (Standard time...
CAST AI —Miami, FL
Excellent communication abilities, effectively articulating technical concepts and solutions to technical and non-technical stakeholders.
Estimated: $88.6K - $112K a year
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8d
SW Support Engineer II
NCR Corp. —Maryland
Answer incoming phone calls and monitor helpdesk phone queues for customer support and troubleshooting. In this role, you will be working with a variety of…
From $70,000 a year
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3h
Desktop Support Technician
UniTek USA —Jackson, MS
A+ certification (or other comparable certification) (desired). College Degree in IT-related field (desired, can be supplanted by relevant IT experience).
From $43,888 a year
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6d
Junior Technical Support Specialist
Automation Anywhere —San Jose, CA
We provide comprehensive training to support your development, whether you're a recent graduate or have some technical experience. 12 holidays off per year.
$76,000 - $85,000 a year
20h
IT Support Specialist
ServiceMaster —Remote
Associate degree in Computer Science, technical or related field, or equivalent combination of education and experience is preferred.
Estimated: $41.8K - $52.9K a year
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User Support Specialist
DCI Solutions —Remote
Experience delivering product demonstrations to technical and non-technical audiences. Engage with technical and non-technical customers, developers, and…
$70,000 - $110,000 a year
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5d
IT Support Specialist
Edera L3C —Remote
Partner with the technology and clinical leads to develop solutions. Provide tier 1 support for medical clinics and support teams, including break-fix, root…
$80,000 - $90,000 a year
Quick Apply
Help Desk Specialist (Tier 1)
Agile5 Technologies, Inc. —Remote
Use help desk tools such as SharePoint to document all interaction to include resolution/disposition of help desk tickets. Must be a U.S. citizen.
Estimated: $44K - $55.7K a year
Quick Apply
7d
Technical Support Analyst
NeoLink Services —Remote
Advanced knowledge in computer, mobile device hardware, and software troubleshooting including proficiency in using software support tools.
$19 - $20 an hour
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Technical Support Rep I - Remote/Work from home, weekend shifts required
Rise Broadband —Texas
Provide technical support via telephone for VoIP, Internet, Web Hosting services, Email and Ethernet connections. Keyboard and/or typing skills 30 wpm a plus.
$16 an hour
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7d
Help Desk Analyst
Radiant.digital —Remote
Must be flexible to take on new work assignments often with varied technical and customer support responsibilities • Must be able to work various schedules to…
$25 - $26 an hour
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Technical Support Engineer
Lunaphore —Remote
As the first point of contact, the Technical Support Specialist is the fundamental and foundational role in answering questions about our systems, applications,…
Estimated: $63.9K - $80.9K a year
Quick Apply
9d

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Tier 1 Multifamily Customer Support Representative

Level Home Remote

Quick Apply

Job Details

Estimated: $41.6K - $52.7K a year 1 day ago

Qualifications

Technical support
High school diploma or GED
1 year
Associate's degree
Communication skills
Time management

Full Job Description

About the company:

Founded by ex-Apple Product and Engineering leaders, Level is redefining the smart community with technology that is simple, intuitive, useful, and invisible. Together, our platform and services provide premium experiences for all those who live, work, and own multifamily communities.

At Level, we take a unique approach to designing products - one that shifts focus from what we make to how we make it and who we make it for. It's an approach that results in elegant and unique solutions, raising the bar for the entire smart home ecosystem.

Summary:

This is a technical support role that is critical to the customer experience and success of the company. As a Tier 1 Multifamily Customer Support Representative, you are responsible for discovering, triaging, and resolving customer issues. You will escalate complex issues to our Tier 2 team following our standards and procedures. The ideal candidate has a passion for helping others and strives to continuously improve the customer experience.

Main Duties & Responsibilities:

Provide exceptional omnichannel (voice and email) support to Level Home's multifamily customers.
Meet and exceed established KPIs and performance metrics
Effectively and efficiently manage ticket queues to comply with current SLA guidelines

Success Characteristics:

Advocate for the customer experience. Someone that is aware of the customer's pain points with the product and compassionate of frustrations experienced.
Able to adapt to new processes and products. Eager to learn and contribute to resources and communicate ideas
Has a team-first mentality when working with other members.
Able to work in a fast-paced environment with dynamic requirements and priorities
Able to exercise judgment within defined procedures to determine appropriate action plans and resolutions
Attention to detail and commitment to managing problems through resolution
Working knowledge of CRM and ticketing tools, specifically Salesforce Service Cloud
Strong organizational and time management skills
Professional written and verbal communication skills
One to two years of experience as a technical support professional in a hi-tech or consumer electronics industry
High School diploma with prior work experience in hi-tech or consumer electronic industry or Associate Degree preferred

Working Conditions & Requirements:

Understanding and adherence to Support / Operations Best Practices
Consistency. Able to maintain reliable and predictable attendance
Natural and regular stressors occur on the job
Sitting and/or standing at a desk for an 8-hour shift - working from your laptop, attending meetings, and being able to use your hands to type and use a computer mouse.
Must have a quiet working environment with little to no background noise or interruptions.
Internet access and download speeds of at least 100mbps are required.
May be asked to drive or travel by car, air, or other transportation for business purposes.
Must report to work unimpaired

Disclaimer

This role expectations document is not an exhaustive list of activities, duties, or responsibilities that are required of you and you may be required to perform additional activities, duties, or responsibilities. Level reserves the right to change, modify, suspend, interpret, or cancel in whole or in part, any of the role expectations outlined above at any time and without notice. You are reminded that your employment with Level is "at will," meaning that either you or the company may terminate your employment at any time and for any reason, with or without cause. You must be able to perform the essential duties and responsibilities of the role satisfactorily and, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential duties and responsibilities of their job, absent undue hardship.

Please note: Level, Inc. reserves the right to change, modify, suspend, interpret, or cancel in whole, or in part, any of the duties outlined above, at any time, and without advance notice to the employee.

Quick Apply

technical support engineer jobs

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Technical Support Engineer

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Technical Support Specialist

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Technical Support Engineer - Philippines (Standard time...

SW Support Engineer II

Desktop Support Technician

Junior Technical Support Specialist

IT Support Specialist

User Support Specialist

IT Support Specialist

Help Desk Specialist (Tier 1)

Technical Support Analyst

Technical Support Rep I - Remote/Work from home, weekend shifts required

Help Desk Analyst

Technical Support Engineer

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