The General Manager is a brand ambassador of our family entertainment venue. They are also responsible for coordinating events and strategizing ways to create new avenues for revenue and maximizing sales to achieve goals. They also provide leadership and development to the management and team members with the goal of creating a professional and safe work environment that gives everyone the tools they need to succeed.
Responsibilities include but are not limited to:
- Trains, coaches and develops employees in their specific job functions
- Interviews, hires and evaluates employees
- Prepares administrative reports and special reports for senior management/corporate office
- Responsible and accountable for cash handling procedures and policies to avoid discrepancies
- Inspects building (including parking lot and lawn), and equipment conditions
- Initiates repair and maintenance on building, property and equipment according to company policy
- Organizes and conducts team meetings and training sessions
- Controlling costs, including all direct operating expenses; purchasing and ordering inventory and other supplies needed for daily operations
- Monitoring risk management as it pertains to venue, i.e., team member and guest safety, loss prevention, emergency situations, and the proper handling, reporting and investigating of accidents.
- Ensuring employees meet guest service standards by performing daily opening, closing, operational, and administrative duties and proper staffing in each area
- Working effectively with supervisors, peers, subordinates, guests, vendors, and corporate partners
- Performs other related duties as necessary or assigned
Skills + Abilities included but are not limited to:
- Proven leadership and motivational skills
- Strong written and verbal communication skills
- Strong decision-making skills
- Equally comfortable communicating, negotiating, and working with guests, peers, direct reports, vendors or partners
- High guest satisfaction expectations and focus
- Resourceful problem-solving skills
- Self-motivated and results driven
- Strong organizational and time management skills with the ability to multitask and delegate projects and tasks simultaneously
- Holds self and others accountable to consistently maintain high-performance standards
Education + Experience:
- Bachelor’s Degree in hospitality, management or related field preferred
- Minimum 5 years of dining theater, entertainment center or restaurant operations management experience in high-volume operation
- Minimum 3 years of F&B management experience in a high-volume management role ideally with full-service bar and kitchen
- Proven track record of operational excellence
- Required state alcohol-server and Manager ServSafe Certification required
- Availability to work during holidays, nights, and weekends with increased hours during peak times
Physical Requirements:
- Prolonged periods of standing, walking, climbing stairs
- Must be able to lift 50 pounds at times
We are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Application Question(s):
- What salary range are you looking for?
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Relocate:
- Humble, TX: Relocate before starting work (Required)
Work Location: In person