Job Overview:
We are seeking a Inside customer service and support person to join our dynamic team. The ideal candidate will be a crucial member of our sales department, ensuring smooth operations and excellent customer service.
Responsibilities:
- Prompt response to customer requests by telephone, email or fax
- Responsible for determination of customer requirements related to product and a review of the requirements prior to acceptance of a customer contract or purchase order.
- Communicate and coordinate with internal departments' customer requests and unresolved issues concerning terms and conditions, quality, inspection/testing requirements, drawings or specifications, delivery or packaging requirements.
- Issue from ERP system, available order packing slip and all necessary carrier paperwork for domestic and overseas orders.
- Process and resolve, along with all relevant departments, customer returns and complaints.
- Responsible for retention of records, both electronic and hard copy, of all customer interactions and transactions, along with details of actions taken.
- Responsible for ERP system posting and invoicing all shipped sales orders daily.
- Electronic and paper filing and record retention.
- Verify and update all customer records in CRM and ERP information systems.
Requirements:
- Experience in telemarketing, inside sales, or related fields
- Familiarity with CRM and ERP software a plus.
- Strong communication skills with the ability to engage effectively with customers
- Knowledge of sales and customer service best practices
Joining our team as a customer service representative offers an exciting opportunity to contribute to our sales efforts and grow within a dynamic industry.
Job Type: Full-time
Pay: $19.75 - $22.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Customer support: 1 year (Preferred)
Ability to Commute:
- Buffalo, NY 14227 (Required)
Work Location: In person