Important Notes:
- This is a 12 months W2 contract position and based on the performance there are possible contract extensions and contract to hire possibilities.
- This is an onsite position.
- Shift start time and end time? 8-5 M-F + afterhours stand-by
- Driving or Non-Driving? Non-Driving
- Must have (MAC Skills and experience, MAC OS, Windows 10/11 with Ventura, Monterey, and Sonoma)
Job Responsibilities:
Day to Day Work:
- As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, standard software, and/or depot locations.
- This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
- Your assignments will range in complexity from troubleshooting and repair including reloading and re-imaging of PCs/laptops.
- Occasional assistance with the server and/or network teams may be required, under direct instruction from those teams.
Responsibilities
- Provides support for software, hardware and networking support for desktops, laptops
- Installs and maintains PCs and associated software, Performs installs, moves, adds and changes as required
- Provides follow-up on problems or escalation. Maintains a high degree of professionalism in actions, demeanour and dress.
- Ensures customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
- Provides support for software, hardware and networking support for desktops, laptops Installs and maintains PCs and associated software, and peripherals
- Performs installs, moves, adds and changes as required
- Provides follow-up on problems or escalation.
- Maintains a high degree of professionalism in actions, demeanour and dress.
- Ensures customer satisfaction throughout the service delivery transaction.
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system Experience with Windows10/11 and Mac OSx 12.6 or later is a requirement.
Job Types: Full-time, Contract
Pay: $23.57 - $25.00 per hour
Application Question(s):
- How many years of Field and/or Desk Side support experience do you have?
- Do you have your A+ certification?
- What is your back up plan if you have vehicle problems?
- How many years of experience do you have with MAC OS (Ventura, Monterey, and Sonoma)?
- How many years of experience do you have with Windows 10/11?
- How many years of experience do you have with ticketing systems?
- Have you ever worked on MAC versions (MONTEREY, VENTURA, SONOMA) and how many years of experience do you have with each?
- How many years of experience do you have with MAC OS in a professional setting, not personal or freelancing?
Work Location: In person