The Customer Service Representative provides clients with world class customer service through exceptional communication (both verbal and written). The CSR serves as the primary support contact for customers, responsible for ensuring all customer issues are addressed. This position is located in Johns Creek, GA. Eligibility for hybrid work schedule is available after 6 months of satisfactory performance and attendance.
Duties and Responsibilities
Typical tasks and assignments include but not limited to the following
- Provide exceptional customer service by responding to client requests, via phone and email
- Review/Audit client reports for deficiencies and compliance issues
- Maintain accuracy and performance standards for data input
- Provide status to clients, vendors, agent/brokers, and update the systems accordingly
- Process insurance documents into computer software system, within acceptable guidelines for accuracy and timeliness
- Identify and report to supervisor any systems issues and client related problems
- Assist in service of inbound/outbound phone calls with clients, vendors, agents/brokers and answer basic questions for compliance of account
Requirements
- Ability to comprehend insurance policies, cancellations, reinstatements, endorsements, reports, and applications and other insurance related documents
- Excellent written and oral communication skills
- Have confidence to make appropriate decisions to serve their clients
- High school graduate or GED required
- Customer service experience preferred
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
Weekly day range:
Work setting:
Ability to commute/relocate:
- Duluth, GA 30097: Reliably commute or planning to relocate before starting work (Required)
Work Location: Hybrid remote in Duluth, GA 30097