As a Medical Office Front Desk Receptionist, you will be the first point of contact for patients and visitors at the medical office. Your primary responsibility will be to ensure a positive and welcoming experience for all individuals while providing administrative and clerical support to the medical staff. Your exceptional customer service skills, attention to detail, and ability to multitask will contribute to the smooth operation of the medical office.
Key Responsibilities:
Patient Reception and Assistance:
Greet patients and visitors in a friendly and professional manner, providing a warm welcome and directing them to the appropriate areas.
Register new patients, collect necessary information, and update existing patient records accurately.
Schedule appointments and coordinating with medical staff and maintaining an organized appointment calendar.
Assist patients with completing necessary forms and paperwork.
Administrative Support:
Perform general clerical tasks, including photocopying, faxing, filing, scanning, and mailing documents, ensuring efficient documentation and record-keeping.
Maintain and update patient files, electronic medical records, and databases, ensuring accuracy and confidentiality.
Verify insurance coverage, process insurance claims, and handle billing-related inquiries.
Collect patient co-payments, handle cash transactions, and reconcile daily financial records.
Manage office supplies, monitor inventory levels, and coordinate with vendors for timely replenishment.
Communication and Coordination:
Liaise with medical staff and other healthcare professionals to facilitate smooth patient flow and ensure timely communication of relevant information.
Relay messages, lab results, and other critical information to patients and healthcare providers accurately and promptly.
Coordinate and manage patient referrals to other healthcare facilities or specialists, ensuring necessary documentation and follow-up.
Compliance and Customer Service:
Adhere to medical office policies, procedures, and privacy regulations (e.g., HIPAA) to safeguard patient confidentiality and maintain data security.
Handle patient complaints and resolve issues promptly and professionally, escalating concerns to the appropriate supervisor or manager when necessary.
Maintain a clean and organized reception area, ensuring it is presentable and welcoming to patients at all times.
Stay updated on medical office services, procedures, and industry trends to provide accurate and informed responses to patient inquiries.
Qualifications and Skills:
High school diploma or equivalent; additional certifications in healthcare administration or related fields are a plus.
Proven experience as a receptionist or in a similar customer service role, preferably in a medical setting.
Familiarity with medical terminology, procedures, and insurance processes is desirable.
Excellent interpersonal and communication skills, with the ability to communicate effectively with diverse individuals, including patients, medical professionals, and staff members.
Strong organizational skills and attention to detail, ensuring accurate data entry and efficient document management.
Proficiency in using computer software and electronic medical records (EMR) systems.
Ability to multitask and prioritize workload in a fast-paced environment.
Demonstrated professionalism, empathy, and patience when dealing with patients' inquiries, concerns, and emotional situations.
Flexibility to adapt to changing circumstances and work effectively both independently and as part of a team.
Bilingual is a plus.
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Schedule:
Language:
- another language (Required)
Work Location: In person