About us
Wellington florist is a family owned full service florist serving all of Palm Beach County. Voted Best florist in palm beach county 4 years in a row.
**Job Summary:**
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
**Duties:**
- Answer incoming customer inquiries via phone, email, and chat
- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges
- Resolve customer complaints in a professional manner
- Upsell products or services to increase revenue
- Conduct outbound calls for follow-ups or sales campaigns
- Perform data entry tasks accurately and efficiently
**Experience:**
- Strong phone etiquette and communication skills
- Previous experience in customer service or sales preferred
- Ability to analyze customer needs and offer solutions
- Bilingual proficiency is a plus
- Familiarity with CRM systems is advantageous
This position offers:
- Competitive salary
- Comprehensive training program
- Opportunities for career growth and advancement
If you are a motivated individual with a passion for delivering excellent customer service, we encourage you to apply.
Job Type: Full-time
Pay: $17.50 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Wellington, FL 33414 (Required)
Ability to Relocate:
- Wellington, FL 33414: Relocate before starting work (Required)
Work Location: In person