Job Description:-
· IT helpdesk (Service desk support, ITIL certification)
· Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis (2 – 3 weeks per year: Monday 10pm – Thursday 6am; Friday 10pm – Monday 6am)
· 1+ years PC support experience, 6+ months call center support
· 1+ years of experience supporting PC operating systems including Windows 7 and Windows 10
1+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones
6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) – ability to create, edit, save, and send. Effective communication, efficient call handling
Please share me your Updated Resume at Ankit.chaudhary@samsonsoft.com
Job Type: Contract
Pay: $20.00 - $22.00 per hour
Schedule:
Experience:
- Customer support: 1 year (Preferred)
- iOS: 1 year (Preferred)
- Call center: 1 year (Preferred)
Ability to Commute:
- San Antonio, TX 78239 (Required)
Ability to Relocate:
- San Antonio, TX 78239: Relocate before starting work (Required)
Work Location: In person