LPN Care Coordinator
General Summary
An “LPN Care Coordinator” coordinates the patient transition along the healthcare continuum through assessments, referrals and interdisciplinary planning for patients with chronic diseases. The LPN Care Coordinator is responsible for development, implementation & revision of the patient care plan in collaboration with the interdisciplinary team.
Pay From $27.19 per hour
Status Full-time, non-exempt, M-F
Supervisory Responsibilities None
Professional Behaviors & Expectations
- Routinely demonstrate a strong commitment to Neighborhood Health Center’s behavioral standards by serving as a role model to others.
- Complete all employee training.
- Make suggestions on how service can be improved.
- Adheres to confidentiality policies related to patients, family and visitors, staff physicians and customers. Responsible for the protection of confidentiality of data at all times.
- Takes pride and care in personal appearance and reports to work in attire that projects professionalism and respect. Adheres to dress code guidelines at all times.
- Completes all required education and employee health requirements on time.
- Works in a safe manner and follows all safety requirements.
- A calm, pleasant professional demeanor is expected.
- Must have the ability to work cooperatively with all staff, providers and departments.
- Demonstrates ability to connect on a human level, at a minimum making eye contact with and greeting patients, families, visitors and staff.
- Shows courteous interactions, including correct voice inflection and positive body language.
- Demonstrates empathy by acknowledging and validating patients’ situation or experience. (“It must be hard to…” “It must be difficult to…”)
- Appropriately uses therapeutic touch to calm and comfort.
- Demonstrates a cheerful demeanor by smiling or other non-verbal communication, not complaining and displaying a positive attitude.
- Willing to work hard; offers to help others when own work completed. Sensitive to needs and workload of entire unit/department.
- Shows willingness to take ownership; uses “I” or “we” rather than “they” or “them.” Blame is not directed at others.
- Demonstrates compassion by ability to “walk in someone’s shoes” – get to their level, to understand where they are and what they’re feeling, and help them get to where they want to be.
- Supports team by recognizing and celebrating successes and failures, giving credit publicly, actively participating in team activities, treating team members with respect and dignity.
- Always considers safety first when making decisions.
- Routinely demonstrate a strong commitment to behavioral standards by serving as a role model to others.
The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified, and shall not be considered as a detailed description of all work requirements that may be inherent in the position.
Essential Responsibilities
- Assesses the care transition needs of the patient
- Develop and implementation of the plan of care
- Revision of the care of plan as needed
- Develop patient centered goals with the patient and support system
- Collaborates with Interdisciplinary Team in development of the transition plan of care
- Coordinates post-hospitalization services
- Accompanies patients to physician visits as needed
- Fosters an environment of individual responsibility
- Re-enforces with patients the physician prescribed treatment and discharge plan
- Completes routine reviews per acuity
- Ensure documentation is complete to meet billing requirements
- Provide community resources as needed
Secondary Function
Supports the Clinical staff under the direction of qualified medical personnel within the scope of skills and abilities.
Other duties as assigned.
Age of patients served: All Age Groups
Patient Satisfaction Responsibilities
- Promotes an environment that inspires compassion in staff.
- Exhibits and promotes passion for excellence in patient care and patient satisfaction.
- Supports the “team” concepts as a mechanism for promoting patient care and patient satisfaction.
- Dedicated to an environment of well-informed patients /family.
- Recognizes and communicates the importance of providing a positive patient experience.
- Utilizes patient and family input in measuring patient satisfaction to make service improvement.
Qualifications
Six months previous clinical experience with a general understanding of higher complexity diagnosis preferred.
Graduation from accredited Nursing Program and valid Indiana licensure
Work Environment
The work setting will be within the NHC practice(s).
Overtime: rarely
Work on Holidays: occasionally
Work on Weekends: occasionally
Work on Different Shifts: occasionally
On-Call: no
Travel: rarely
Physical Requirements
Heavy Lifting: yes
Pushing/Pulling: yes
Standing: yes
Sitting: yes
Walking: yes
Climbing: no
Other Exposures: N/A
This description is intended to describe the general nature and most essential duties to be performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required. Management has the right to assign or reassign duties and responsibilities to the job at any time. All NHC campuses are smoke-free.