· Greets all customers with fast, friendly, personalized service and develop a rapport with customers by learning their names, favorite drinks and food items.
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.
· Clean and sanitize work areas, utensils, or equipment.
· Clean service and coffee bar areas.
· Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning.
· Describe menu items to customers or suggest products that might appeal to them.
· Order, receive, or stock supplies or retail products.
· Provide customers with product details, such as coffee blend or preparation descriptions.
· Receive and process all customer payments in our point of sales system.
· Serve prepared foods, such as muffins, pastries, or breakfast sandwiches
· Verbally receive and call back customer orders in a friendly manner.
· Report all customer complaints to manager on duty.
· Respond proactively to prevent customer service situations.
· Accurately ring sales orders into cash register and counts back change to customers in a courteous and friendly manner.
· Answer telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.
· Weighs, grinds and packs coffee per customers’ orders according to The Hideout guidelines.
· Up sells and serves baked goods and miscellaneous food items to customers.
Maintains efficient, friendly service.
- Open 7 days a week
- weekend availability
Job Type: Part-time
Pay: $16.50 - $17.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Restaurant type:
Weekly day range:
Experience:
- Coffee experience: 1 year (Required)
- Customer service: 1 year (Required)
- Serving: 1 year (Preferred)
- Barista experience: 1 year (Preferred)
- POS: 1 year (Preferred)
Work Location: In person