The City of Carrollton is seeking applicants for the position of 911 Telecommunicator. Successful applicants must complete a 4-week training program at DOCJT in Richmond, KY plus annual training; must pass a pre-employment drug/alcohol test. Hours will be nights, weekends, and holidays with 4 - 10-hour, or 2 - 12-hour and 2 - 8-hour shifts. Mandatory overtime, as needed. Starting pay for Recruit Telecommunicator: $45,500.00 ($21.87/hr). Salary increases to $48,336.47 ($23.23/hr) after completing training. Increased pay for certified lateral telecommunicators who have obtained KLEC CDP Certifications in Intermediate and Advanced Telecommunicator, and Terminal Agency Coordinator ($49,786.56 - $56,408.18). Benefits include CERS Non-Hazardous retirement, Family medical, dental, and vision insurance. Option to participate in Kentucky Deferred Compensation Plan.
Applications are available at City Hall at 750 Clay Street or on the City website Carrolltonky.net. Completed applications must be turned in at The City Clerk-Treasurer's Office, Carrollton City Hall, 750 Clay St, Carrollton, KY 41008, Monday - Friday, 8:00 a.m. - 4:30 p.m. Applications will be accepted until the position is filled.
The City of Carrollton is an equal-opportunity employer.
Job Overview:
We are seeking a detail-oriented and skilled Telecommunicator to join our team. The Telecommunicator will be responsible for handling emergency and non-emergency calls, dispatching appropriate personnel, and providing critical information to callers.
Duties:
- Receive and respond to incoming calls from the public and emergency services
- Gather accurate information from callers and transcribe details into a computer-aided dispatch system
- Provide phone triage support and assist in medical emergencies by relaying vital information to emergency responders
- Analyze situations quickly and make decisions on appropriate actions
- Utilize conflict management skills to handle high-stress situations effectively
- Conduct negotiations when necessary to ensure the safety of all parties involved
Job Type: Full-time
Pay: $21.87 - $23.23 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 457(b)
- Dental insurance
- Dependent health insurance coverage
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- On-the-job training
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
- 10 hour shift
- Holidays
- Overtime
- Rotating shift
Experience:
- Typing: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Carrollton, KY 41008 (Required)
Ability to Relocate:
- Carrollton, KY 41008: Relocate before starting work (Required)
Work Location: In person