Full Job Description
Uplift Pelvic Health and Performance provides physical therapy and wellness services to women. We specialize in pelvic floor physical therapy as it relates to pregnancy and postpartum, urinary/fecal leakage, constipation, pain with intimacy, menopausal symptoms, and more. We thrive in building confidence in females to live an active lifestyle without fear or embarrassment of the aforementioned symptoms.
For our growing team, we are looking for an energetic, detail-oriented, and empathetic Patient Care Coordinator to help build our business through client interaction, business organization, and daily tasks. It is important that this position is held by someone who understands the value of pelvic floor physical therapy and living a healthy, active lifestyle.
What We’re Looking For In You!
- Excellent verbal and written communication skills
- Ability to handle sensitive and confidential information with empathy, respect, and the utmost care
- Excellent organizational skills and attention to detail
- Outstanding problem-solving skills in appropriate areas
- Ability to manage multiple tasks and reach deadlines
- Self-motivated and the ability to manage work independently
- Proficient in Google Docs, Gmail, and Electronic Medical Record (Jane)
- Creativity and efficiency with Canva and Instagram
Responsibilities:
- Answer calls from new and existing clients
- Schedule new and existing client appointments
- Maintain accurate records of weekly dashboard numbers, call log, and leads
- Call event and online leads and previous clients to convert to current caseload
- Create superbills
- Assist with the onboarding process for new hires
- Assist with event and workshop setup and organization
- Create and send monthly newsletters
- Weekly zoom calls with owner to discuss task priority
- Other duties as assigned
Job Types: Full-time, Part-time
Pay: $18.97 - $20.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Flexible schedule
- Paid time off
Schedule:
Work setting:
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Huntersville, NC 28078 (Required)
Work Location: In person