Your job title: Director of First Impressions (DOFI)
Where you will work: KW Advisors Palo Alto
Who are we?
Frequently recognized as the nation’s most innovative and agent-friendly brokerage, Keller Williams is a gathering place for the industry's best real estate agents. With industry-leading real estate training, generous commission splits, and an experienced leadership and support staff, KW Advisors East Bay is a hot spot for agents looking to rapidly build and grow their real estate careers.
Who are we looking for?
The Director of First Impressions must understand that to run effectively and efficiently, a Market Center must tend to its associates’ needs in such a way that they (the associates) are receiving the expected level of service and remain satisfied with the level of service provided by the Market Center.
The Director of First Impressions will be responsible for the appearance of the Market Center common areas. You will ensure the office is neat and prepared for business. The Director of First Impressions will need to have a relationship-based attitude as a result of the associate being the customer with an understanding that the agent associates will seek them because the associate likes the individual and is swayed by enthusiasm.
You will greet everyone with a smile and warmth as they enter the office. You will be as helpful as possible without neglecting the phones.
The Director of First Impressions will assist in the management of the office by providing support and feedback to the Team Leader on all matters affecting the productivity and operation of the Market Center.
What will you do?
These are the standards a well-above-average performer will maintain or exceed:
- Answer phone properly with warmth and friendliness
- Properly route phone calls
- Properly respond to emails
- Greet everyone with a smile—be positive and cheerful
- Assist management team
- Assist with class and event set up
- Receive and sort mail and deliveries
- Maintain appearance of reception area
- Organize and maintain office supplies
Knowledge/Skills
- Skilled communicator (both written and verbal)
- Problem solver, not a problem bringer
- Must catch on to new technology quickly and then teach it to others
- Proficiency in G-Suite, Microsoft Office, Excel, and confidence in learning new programs
- Works well under pressure
- Someone with high standards and attention to detail
- Positive Attitude
- High school graduate
- Neat, clean, professional appearance
Compensation/Benefits: Components to consider include competitive pay, health insurance, performance-based bonuses, Profit Share, and other employee benefits..
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Vision insurance
Schedule:
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Palo Alto, CA 94301 (Required)
Work Location: In person