JOB
Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.Job Responsibilities: The DSS Connect Specialists performs general casework and customer service duties in an Economic Services inbound call center. Prepares correspondences, tracking logs, and special assignments as required by supervisor. Answer constituent calls regarding SNAP and TANF benefits in a centralized inbound call center environment and escalates constituent complaints regarding benefit delivery to the appropriate Economic Services Center for review and resolution within the required time frame and in accordance with federal legislation, state laws and regulations, and Agency policy and procedures. Disseminates SNAP/TANF reported changes to the Economic Services Center.Ensures proper documentation of all cases and case actions taken, as well as disseminating client communications/notices via the agency CHIP and/or SCOSA systems. Communicates with State and County DSS staff, to facilitate appropriate action regarding information reported through the constituent call process. Maintain automated complaint database and other tracking reports in an effort to track constituent calls and responses and to identify county and/or statewide trends regarding constituent issues. Performs Red Cross shelter duty or other emergency shelter duty or services as directed.
EXAMPLE OF DUTIES
Agency Requirements: A High School Diploma and four (4) years of clerical, administrative, social work, correctional, business administration, or general business experience.An Associate's Degree and two (2) years of clerical, administrative, social work, correctional, business administration, or general business experience.Knowledge of federal legislation, state laws, and regulations relevant to the Economic Services Programs. Ability to exercise judgement and discretion; establish and maintain effective working relationships; interpret and apply laws, regulations, policies and procedures; and communicate effectively.
SUPPLEMENTAL INFORMATION
This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.A valid drivers license is required. May require some overnight travel.If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.The South Carolina Department of Social Services offers an exceptional benefits package that includes: Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children15 days annual (vacation) leave per year15 days sick leave per year13 paid holidaysPaid Parental LeaveState Retirement Plan and Deferred Compensation ProgramsDIVISION: Economic Services / Richland County